Customer Service Sales

Anita Sumner

*** ***** **** ****. ********, TN **067

615-***-**** ( abla29@r.postjobfree.com

OBJECTIVE: A customer service, reception, or administrative support

position that will compliment and continue a long-standing, exceptional

record as a support provider.

EMPLOYMENT:

2008-2010 Receptionist/Administrative Assistant

IMH- Investor Mortgage Holdings, Scottsdale, AZ.

. Received A+ reviews in all areas of the job with multiple positive

reference letters available.

. Served as the face and voice of a growing commercial real estate firm,

which is in the process of going public.

. Handled a multiple phone line system for 4000 plus affluent investors,

broker dealers, and potential borrowers. This included acting as a

calming and assuring voice to concerned clients during the 2008

financial crisis.

. Handled multiple office responsibilities such as managing the security

badge system, organizing the shipping and receiving of FedEx/UPS

packages, and sorting/distributing the mail.

. Assisted the accounting department regularly with journal entries into

excel.

. Assisted the loan department with various projects as needed.

2005-2008 Communications Coordinator

Finelight Strategic Marketing and Communications, Bloomington, IN.

. Functioned as the primary point of contact for all communications in a

high volume advertisement agency with 100 plus employees. Received A+

reviews in all aspects of the job with multiple positive reference

letters.

. Answered and directed telephone inquires using the company's multiple

line phone system; this included transferring calls, delivering

messages to appropriate personnel, and answering inquires about the

organization.

. Welcomed on-site visitors and clients, determining the nature of their

business; these duties also included monitoring visitor access and

issuing passes when required.

. Received, sorted and routed postal and faxed correspondence to the

appropriate personnel.

. Tracked and billed the use of office equipment, as well as ordered all

necessary office and shipping supplies, created purchase orders when

applicable.

. Provided support to human resources department by maintaining

candidate information, as well as greeting and directing potential

employees.

2003-2005 Administrative Assistant/Customer Service;

The Joe Verde Group, San Juan Capistrano, CA.

. Answered and directed telephone inquires using a multi-line phone

system for a thriving national sales training firm.

. Provided support and assistance to regional managers in a sales

capacity; this included taking orders from clients, entering order

information into the computer system, developing price quotes, and

inner-office correspondence.

. Maintained records through the use of company's proprietary software.

. Trained new hires to perform thoroughly and precisely all aspects of

administrative and customer service positions to company standards.

2002-2003 Customer Service/Receptionist;

Title Plus! Bloomington, IN

. Various customer service responsibilities included: greeting clients,

secretarial duties, and answering a multiple line phone system.

. Data entry tasks, performed for a wide range of title documents.

. Assisted with the preparation of numerous loan documents for scheduled

loan closings.

1999-2002 Sales Assistant

Premier, A School Specialty Company, Bloomington, IN

. Awarded National Sales Assistant of the Year 2002.

. Provided support and assistance to regional managers and field sales

consultants.

. Sales responsibilities included the establishment of positive

relationships with prospective clients, converting those clients into

sales, and making follow up calls.

. Built and maintained relationships with schools located over seven Mid-

western states.

. Navigated several office computer programs and systems; this included

database management, e-mail, Internet, Microsoft Word and Excel.

EDUCATION

1995-1997 Indiana University

Completed two years of General Studies courses. Cumulative GPA 3.8

SPECIAL QUALIFICATIONS

. Fluent in several languages.

. Participated in "7 Habits of Highly Effective People" class.

. Completed courses for and passed 1996 Indiana Realtor Exam.

. Over twelve years of administrative/sales support experience that

fostered high motivation and ambition, meticulous attention to detail,

exemplary time-management skills, and an upbeat, friendly, positive

attitude.

AWARDS AND DISTINCTIONS

. Superior yearly reviews (with bonus) at IMH.

. Superior yearly reviews (with pay increase) at Finelight.

. Outstanding yearly reviews (with pay increase) at Joe Verde Group.

. A+ reviews (with quarterly raises) at Premier, A School Specialty

Company.

. Received Premier National Sales Assistant Award in 2002. Chosen from

sixty sales assistants located throughout the Unites States and

Canada.

Contact this candidate