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Customer Service Technical Support

Location:
Waldorf, MD, 20601
Posted:
September 09, 2010

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Resume:

J. Stephanie Rose

***** ********** ** *****: 202-***-****

Waldorf, MD 20601 E-Mail: abla1h@r.postjobfree.com

EDUCATION

Marymount Manhattan College 2005 - 2010

Major in Communication Arts

Minor in Psychology New York, NY

B.A. attained in 2010

Washington Math, Science & Technology PCHS 2003 - 2005

Completed High School in three years Washington, DC

Honors and Awards:

. Honor Roll

. Outstanding Cadet

. Academic Excellence

. Leadership Ribbon

Benjamin Banneker SHS 2002 - 2003

First year only Washington, DC

Honors and Awards:

. Magnum Cum Laude

PROFESSIONAL AND VOLUNTEER EXPERIENCE

New York Air National Guard 2005 - present

Staff Sergeant, E-5 Newburgh, NY

. Currently serving in the United States Air Force 105th Services Flight.

. Staff Sergeant that assists in managing services operations.

. Chief duties include training, logistics and search and recovery.

. Assistant Training Manager to the FSS squadron

. Coordinates annual services training.

Volunteer Support for Operation Enduring Freedom

2010

. Customer Support Operations

Al Udeid Air Base

. Technical Support for customer service

. Processing Customer requests

. Carrying out accounting procedures

. Working on Aloha back office system

Assistant to President of Frank Lucas Clothing

2009

. Assisting in logistical operations

New York, NY

. Setting up operations for fashion show

. Checking and authorizing merchandise

Volunteer Support for Operation Enduring Freedom

2008-2009

. Customer Support Operations

Ali Al Salem Air Base

. Technical Support for customer service

. Cashier duties

. Carrying out NAF Accounting procedures

New Jersey Communication Association Annual Conference

2008

. Volunteered as technical support to the panels presenting

New York, NY

. Fixed technical issues with both MAC and PC systems

Cosi Sandwich Bar 2005 - 2008

Barista New York, NY

. Work up to 30-hours per week while maintaining a full school course load.

. Manage register and all transactions with customers in English and

Spanish.

. Assisted in organizing large orders for Cosi's catering service

. Built customer database using MS Excel

SKILLS

Computer Skills

. MS Word, high level of proficiency

. Mac OSX, high level of proficiency

. MS Excel, proficient

. Visual Basic.Net, proficient



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