Customer Service Sales

Patrick O'Barr

( **** A Elkwood Section Rd Hazel Green, al 35750 256-***-****(

*********@*****.***

Business Development Sales Procurement

A proactive and resourceful professional with over 20 years of successful

experience and who blends "big picture" thinking and a tactical expertise

to optimize constituency assets.

The result: a proprietary partnership and powerful value proposition.

PROFESSIONAL PROFILE

. Strong record of achievement in increasing sales, developing and

implementing revenue channels, controlling expenses and enhancing

customer service.

. Track record of success with proven ability to grow market share.

. Catalyst for consistently delivering groundbreaking strategic sales

platforms and business development initiatives that differentiate,

deliver results, and advance corporate goals.

. Relationship-centric professional, agile in organizing and leading

teams with strong history of building trust among customers and

colleagues.

. Problem solver who acquires new skills quickly and demonstrates "can-

do" attitude when taking on new responsibilities.

. Performed on-site duties at Peavey Electronics, planning for a $2

million account and a $1 million cable assembly business.

. Commitment to excellence is exemplified in customer servicing expertise

resulting in only highest levels of customer service.

. Efficient in utilizing excellent organizational and critical thinking

skills and good judgment; consistently able to provide high-level,

systematic standards of performance.

. Proficiency in using Microsoft Office Suite, Basic Industrial Math,

Ecompass,Manugistics

CORE COMPETENCIES

< Sales and Procurement ( Product Management

< Product Development ( Product Planning

< Inventory Investment ( Stocks Strategies

< Strategic Price Quoting ( Profit Margin Enhancement

< Shipping and Receiving ( Stockroom and Warehouse

Inventory

SELECTED ACHIEVEMENTS

. Prioritized and adjusted products and services to changing market

trends, customer demands, and manufacturer modifications.

Result: Successfully identified and alleviated profit leaks.

. Maintained highest standards of customer service, with emphasis on

customer satisfaction levels and prompt resolution of customer

concerns.

Result: Increased sales by $100,000.

. Successful in identifying profit opportunities for the company through

effective search for better pricing with manufacturers and

manufacturer representatives.

Result: Broke the quota for 17 instances over a two-year period

. Communicated better with sales staff and the manufacturer

representatives to gain sales and improve the delivery of service.

Result: Fined-tuned supply chain and the analysis of customer's forecast.

Patrick O'Barr Page 2 of 2

PROFESSIONAL EXPERIENCE

Product Management

. In-charge of strategic price quoting in support of company's customer

base for a $16 billion global provider of products, services, and

solutions to industrial and commercial users of electronic components

and enterprise computing solutions.

. Utilized product portfolio knowledge and competition pricing

benchmarks to negotiate best price available.

. Provided strategic pricing/delivery information to company's internal

sales force for Semiconductor, PEMCO, and computing products.

. Facilitated strategic partnerships with manufacturers and manufacturer

representatives and fostered strategic collaborations with Inside

Sales Teams and Field Sales Teams on profit margin enhancement.

Material Planning

. Orchestrated a wide range of product planning and development duties,

including product introduction planning, and the development of

competitive purchase and stocking strategies.

. Performed aggregate analysis of customer's forecast and fine-tuned the

supply chain to successfully satisfy planned customer need.

In-plant Sales and Marketing

. Handled calls and built strong and lasting relationships by providing

excellent customer service to ensure satisfaction and build repeat

business.

. Vital performer in keeping a million dollar account (Dover elevator)

with kitting parts.

. Improved efficiency by improving and refining existing procedures.

Product Shipping and Receiving/Stockroom and Warehouse Inventory

. Accurately received all inbound deliveries into SAP and maintained

records of all receipts in compliance requirements.

. Facilitated timely delivery of all packages that include stock and non-

stock items.

. Interacted with international subcontractors to resolve errors and

inconsistencies in shipment files.

. Scheduled with carriers for timely pick-up of shipments to meet

customer requirements.

. Worked cohesively with Procurement and Product Management personnel to

ensure on-time delivery of material and products to meet customer

needs.

. Performed complex stockroom or warehouse work related to inventory

control. Compiled and tabulated data related to warehousing and

inventory control, checked documents for accuracy, and maintained

files.

WORK HISTORY

Arrow Electronics Inc., Huntsville, AL

1998 to 2009

PRODUCT MANAGER (2007 to 2009)

MATERIAL PLANNER (1998 to 2007)

Hamilton/Hallmark (Avnet Electronics), Huntsville, AL

1993 to 1998

IN-PLANT SALES AND MARKETING REPRESENTATIVE

Motorola/UDS, Huntsville, AL

1989 to 1992

SURFACE MOUNTV TECHNICIAN

EDUCATION

Courses leading to Bachelor of Business Administration

Faulkner University, Montgomery, AL

2010

Associate of Arts (undeclared)

Faulkner University, Montgomery, AL

2009[pic]

Contact this candidate