Customer Service Manager

Dale M. Strevett

***** ******** ***** 248-***-****

Yulee, FL 32097 *********@*****.***

PROFESSIONAL SUMMARY

Quality Control Manager with an extensive background in engineering

principles, methodologies and process improvements utilizing the Lean Sigma

and Kaizen principles. Extensive experience in developing, implementing,

and maintaining engineering and quality documentation. Team player with

proven ability to coach and mentor diverse workgroups. Strong communication

skills with ability to work with all levels of management.

PROFESSIONAL EXPERIENCE

Masonite, Doorfab Division, Toledo OH & Yulee, FL 2005 - 2010

Quality Control Manager

Oversaw quality auditing, metrics and department personnel. Maintained

contact with suppliers, sales forces and customers, to ensure customer

satisfaction. Participated in weekly corporate conference calls, national

and international, for quality, and engineering current practices.

. Developed and implemented corporate Work Instructions, Processes and

Procedures. Utilized engineering fundamentals and lean manufacturing

principles to standardize processes, implement process improvements and

ensure consistency of quality (Total Quality Management) within a multi-

facility organization.

. Proven ability to perform audits to complex standards and report results

that increased product quality and efficiencies. Reduced Cost of Quality

25% to 35% annually.

. Utilized communication skills to build employee engagement of lean

manufacturing and six sigma principals.

. Maintained independent facility certifications by ensuring compliance to

required manufacturing practices.

. Maintained and managed division corrective action requests (CAR's).

Dalmar Doors, Warren, MI 2004 - 2005

Co-Owner

Owned and operated subcontractor business. Sold and installed garage

doors, openers, entry doors and storm doors.

M.I. Home Products, Warren, MI 2003 - 2004

Production Engineer Trainee

Cross-trained on various production positions to become knowledgeable with

company products and processes to fill Production Engineer position.

Stanley Door Systems, Troy MI & Charlotte, NC 1985 - 2002

Documentation Control Manager / Engineering (1998 - 2002)

Oversaw documentation processes for engineering change requests and new

product development. Approved and ensured quality integrity of drawings,

bill of materials, description formats, shop manuals and installation

instructions. Assisted with new product design, lab testing,

manufacturing, and quality assurance. Worked closely with national and

international divisions of the Stanley Works.

. Recognized contributor by Customer Service Manager and Warranty Manager

for investigating, reporting and troubleshooting beyond expectations.

. Led successful department relocation from Troy Mi. to Charlotte NC,

including training of 8 to 10 new employees on policies, procedures and

product knowledge over a 6 to 12 month time period.

. Participated in multiple Kaizen, VE/VA and cost down events. Also,

quality and cost initiatives to change production processes, suppliers,

and resources.

. Revamped shop manual expanding product offerings and updating

specifications.

. Served as liaison to support customer service, purchasing, and quality

control, manufacturing, shipping, and marketing departments during start

up of new facility with 95% newly hired personnel.

Senior Engineering Documentation Technician (1995 - 1998)

Senior Engineering Technician (1989 - 1995)

Engineering Technician (1986 - 1989)

Draftsmen (1985 - 1986)

United States Air Force

Fuels Specialist

Honorable discharge

EDUCATION

AS, Tool and Die Design

Macomb County Comm. College

Warren Mi.

TRAINING

Total Quality Management

Lean- Six Sigma methodologies

Cost of Quality metrics

Supplier Quality Systems

COMPUTER SKILLS

Microsoft Office

Master Pack

AS400

CADKEY 7.0

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