Sales Manager
Resume:
Nick Roen
** *. ******, *******, ** *****
abl9yf@r.postjobfree.com
OBJECTIVE: To use my training, coaching, sales management, and technology skills to help an organization
deliver superior customer service and lift sales.
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EDUCATION
Arizona State University
Bachelor’s degree, 2003 (concentration in Spanish)
Spent 9 months studying and working in Cuernavaca, Mexico, my senior year.
PROFESSIONAL EXPERIENCE
Direct Alliance Corporation Tempe, AZ
Training Specialist II January 2008 – July 2010
Trained new reps on sales, products, and computer systems.
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Developed and conducted ongoing training for sales reps, managers, and trainers.
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Trained for the Best Buy, Best Buy for Business, Comcast, Toshiba, and HP programs
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Traveled to the Philippines for a month (June 2009) to train HP Sales Managers how to better manage their sales
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teams.
Created training documents and curriculum for products, sales, and systems usage.
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Designed posters, job aids, and marketing materials for nearly all 20 program managers.
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Was appointed by the VP of company to learn and then write a full document on how to use our new in house
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CRM tool.
Trained more than 200 sales reps and managers how to use this CRM tool.
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Later appointed by the VP of the company to be the systems analyst on the floor of 200+ reps, where I served as
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the main point of contact between developers, project managers, sales managers and sales reps for the CRM
tool.
Updated 70 page training document on CRM tool to reflect enhancements and updates.
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Created training documents for other GUI systems which we sold to our parent company and others.
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Was the main point of contact for creating and updating content using our LMS (Learning Management System).
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Was trained in Adult Learning Theory and The Socratic Method of training.
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Started a Spanish club, where employees would meet and practice their Spanish.
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Attended ongoing Trainer Development Courses and voluntary Diversity Courses.
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Sales Representative July 2007 December 2007
Handled inbound sales calls, educating customers and answering questions about a wide array of consumer
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electronics.
Was the top rep on the sales floor on my first day and never looked back.
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Named top sales rep in the program 5 of the 6 months that I was on the sales floor, winning a trip to Puerto
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Rico.
Was so successful as a sales rep that I moved into the training department within six months (mandatory
•
minimum).
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Kyrene Middle School – Tempe, AZ
July 2006 – June 2007
Spanish Teacher – Grades 6, 7, 8
Planned and developed my own curriculum.
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Lead a group of 50 students on a cultural immersion trip to Mexico for 5 days.
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Taught 6 classes per day, adjusting and modifying content based on class progress.
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Posted homework and updated grades daily using Web interface for parents and students.
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Held parent conferences and participated in faculty meetings
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Attended ongoing teacher development training.
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Notre Dame Preparatory High School – Scottsdale, AZ
July 2005 – July 2006
Spanish Teacher – Freshman, Sophomores, Juniors
Duties similar to above. In addition, I organized two student clubs: Social Outreach and Spanish Music Club.
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AP Financial – Scottsdale, AZ
Financial Advisor March 2005 – July 2005
Earned my Series 6 and Series 63 licenses.
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Met with clients and developed investment strategies.
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Catholic Children’s Company – Tempe, AZ
Warehouse Supervisor December 2004 – March 2005
Ran the warehouse for the Web based company.
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Maintained inventory; tracked and packaged orders; shipped using using USPS and FEDEX online GUI systems.
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St. Henry’s Catholic Church – Buckeye, AZ
Youth Minister January 2004 December 2004
In charge of the High School and Middle School youth programs.
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Organized weekly talks and hangout sessions for kids.
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Created and ran a club for Christians at the local High School.
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Coordinated winter, spring, and fall out of town retreats.
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Community
Youth Arise North America – Tempe, AZ May 2003 – December 2003
Traveled the United States and Mexico giving talks, doing service work, and evangelization work.
Centro Communidad Infantil Encuentro – Cuernavaca, Mexico May
2002 May 2003
Taught English to adults and children; worked in before and after school programs; taught religious courses;
led student field trips.
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Paz De Cristo – Mesa, AZ July 2002
Present
Helped distribute clothes and food to homeless
Tempe Parks and Recreation, Buddy Bowling Tempe, AZ
Fall 2001
Assisted special needs children with bowling on weekends.
St. Timothy’s Mission Trips Yucatan, Mexico Summer 2001 and 2002
Acted as a translator for Dr. Larry Lebeau with the Mayan people; helped build homes and schools.
Austism Speaks – Tempe, AZ Annual Walks
LANGUAGES
Spanish – Fluent in composition and conversation.
Japanese – Currently studying for leisure and self development.
Mayan – Learned some functional medical language while translating for Doctor in the Yucatan.
REFERENCES
Lance Colman, Business Integration Manager & Product Specialist Manager
Direct Alliance Corp 3439 E. Lafayette Ave Gilbert, AZ 85298
Phone 602-***-**** email: abl9yf@r.postjobfree.com
Grant Chastain, Operations Manager & Trainer
Direct Alliance Corp 1680 W. Saragosa St. Chandler, AZ 85284
Phone 602-***-**** email: abl9yf@r.postjobfree.com
Tim Swearingen, Training Specialist II
Direct Alliance Corp 1100 N. Priest Drive Chandler, AZ 85226
Phone 623-***-**** email: abl9yf@r.postjobfree.com
Scott Leith, Sales Manager
Direct Alliance Corp 1716 W. Cortez Cir Chandler, AZ 85224
Phone 480-***-**** email: abl9yf@r.postjobfree.com
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Steve Frisbie, Engineer
Freescale 754 W. La Pryor Ln Gilbert, AZ 85233
Phone 480-***-**** email: abl9yf@r.postjobfree.com
Patrick Sweeney, Sales Manager
Direct Alliance Corp 1018 E. Pedro Rd Phoenix, AZ 85042
Phone 480-***-**** email: abl9yf@r.postjobfree.com
Tim Cook, Engineer
Boeing 10301 Ravena Ave NE Seattle, WA 98125
Phone 253-***-**** email: abl9yf@r.postjobfree.com
Joe Bernotus, Account Manager
Go Daddy 4 W. Geneva Tempe, AZ 85282
Phone 602-***-**** email: abl9yf@r.postjobfree.com
Nick Heller, Event Coordinator & Graphic Designer
AZ Cardinals/Mising Link Designs 1559 S. Jacana Ln Gilbert, AZ 85296
Phone 480-***-**** email: abl9yf@r.postjobfree.com
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