Quality Assurance Project

Aaron P. Barker

***** ******* ****, ***** ****** UT 84095 ? 801-***-**** ?

abl9y1@r.postjobfree.com

QUALIFICATIONS SUMMARY

Project Management professional with solid demonstrated experience in

leadership, communication, Relationship Management, and process

improvement. Highly-organized with the ability to manage multiple projects

and meet deadlines. Strong work ethic combined with a commitment to

excellence in all projects undertaken. Team player, working both

strategically and tactically with colleagues, clients, and senior staff in

accomplishing objectives. Exemplary communication and presentation skills.

Technically savvy and proficient. Areas of strength include

Project Management Client Relationship

Management

Leadership Analysis

Plan Implementation / Design Presentation

Communication Goal Achievement

PROFESSIONAL EXPERIENCE

AUTOMATIC DATA PROCESSING (ADP), Salt Lake City, UT 2001 - 2010

Service Delivery Manager 2007 - 2010

Managed daily Benefit Administration activities of functional team members

to ensure delivery of optimal service, client satisfaction, retention, and

profitability. Tracked multiple projects across 8 functional groups.

Managed relationships for multi-million dollar, high-complexity National

Accounts. Built rapport, provided scope change control, assisted with

contract extensions / RFPs, etc. Maintained scope changes, provided bids

for additional client services. Identified and negotiated up-sell

opportunities.

. Provided continual internal communications that enhanced the

organization's effectiveness in dealing with critical issues

. Provided support to clients in the form of solution design, requirement

definition, and benefit business rules to ensure overall service process

used in ongoing support

. Communicated regularly with client both remotely and on-site to ensure

service satisfaction through team performance evaluation - For example,

improved client satisfaction score by 60% (from 22.5% to 82.5%)

Associate Project Specialist, Project Office Team 2006 - 2007

Deliver value-added special project services to clients (internal /

external) for non-standard, complex and time-consuming services, including

but not limited to: department projects, process improvement and

standardization, coordination of product releases and release testing,

management defined reporting, customized training and / or training

materials, miscellaneous consultative services and / or special projects.

. Documented work flow and developed strategies to comply with SAS-70 and

SOX regulations

. Worked with flight-risk clients to improve service levels and obtain

contract extensions

Compliance Auditor, Quality Assurance 2005 - 2006

Responsible for ensuring quality and integrity of data passing through ADP

Enterprise benefits administration platform across 6 high-profile clients.

. Developed and assisted in implementation of Quality Assurance practices

and documentation, reducing ongoing errors by 83% and aligning disparate

processes

. Supervised compliance with outlined processes and procedures ensuring

adherence and efficacy of aligned processes

Benefits Representative 2004 - 2005

Responsible for monitoring client issues, tracking trends, suggesting

implementations and processing data for clients.

. Reduced case load for high-profile client by 50% in one month, by 93% in

six months through root-cause analysis

. Trained new associates - Successfully mentored large number of associates

due to consolidation of offices

COBRA Analyst 2001 - 2004

Key role in systematization and streamlining of COBRA manual processes for

multiple clients. Full responsibility for ensuring quality of COBRA

activity for all Enterprise clients in Salt Lake City region. Served as

trainer and resource for Account Specialists.

. Identified and assisted in implementation of system improvements,

eliminating workload by 20 hours per week

EDUCATION / PROFESSIONAL CERTIFICATIONS

BA, Psychology, Business Minor, University of Utah, 2006: Dean's List,

Honors Program, International Music Competitor

DDI Targeted Selection Certified, PMP Certification (Expected July 2010)

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