Customer Service Manager
Resume:
Thomas J. Schratz Jr.
** *. ***** **. *****, Pa *7025
abl9vn@r.postjobfree.com
Objective A management position in a distribution environment with advancement
possibilities in a company with a positive atmosphere and team orientated
structure.
Profession Operations Supervisor
al June 2010 - present
Experience
OHL Logistics/ Apple Care Account
Responsible for 2nd shift shipping dept currently staffed
with 30-35 associates.
Daily responsibilities include: Shipping all Apple orders
that drop by 7pm, work as a team with on-site Fed-Ex
personnel as a team to ensure all packages leave by deadline
for next day delivery, coordinate efforts between Shipping
and Inventory departments to investigate inventory errors,
monitor quality and process audits, and report all daily
shipping reports to key OHL and Apple team members.
Additional responsibilities include running Saturday shipping
operation as the sole management person in the facility.
Warehouse/Inventory Manager
Oct. 2007- Jun. 2010
QPSI, LLC Mechanicsburg PA
Daily management of Inventory and Warehouse associates in a
production facility
in which consumer displays are the core business
Responsible for 6-10 warehouse and inventory associates, one
Inventory Supervisor, and up to 100+ personnel on the
production floor.
Daily responsibilities include all shipping and receiving
operations, co-ordination with Production to ensure picks are
in place to replenish production lines, report warehouse
capacities and cycle count results to corporate team members,
and set up operations at overflow warehouse as needed. Most
recently selected as a member of a start up team to implement
and train associates on a new WMS system.
Operations Supervisor
Nov. 2000 to July 2007
Ames True Temper Carlisle, PA
Supervisor of day shift operations in a 1.3m sq ft
distribution center of non-powered lawn and garden tools.
Responsible for shipping, receiving, and inventory control.
Shipping to include all of US and all international
customers. Shipping and receiving of non-powered lawn and
garden tools, wheelbarrows, hose and hose accessories,
striking tools, and decorative plastic and foam flower pots
and planters.
Responsible for approximately 60 % of $1.5million avg. in
daily outbound shipments
Responsible for 73 full time associates and seasonal
temporary associates.
Plan daily staffing and workload, attendance and payroll.
Operate facility in compliance with OSHA standards.
Comply with SOX requirements regarding inventory.
Provide on-time shipments to large customer base and meet
specific customer requirements. Largest customers include
Home Depot, Lowe's, Wal-Mart, Target and dozens of smaller
businesses and contractors.
Major Projects
Implemented a new start up area within the DC, specific to
one product line.
Start up of a 200,000sq ft area dedicated to pots and
planters. Area was staffed by hand picked associates who were
the most versatile. Due to the compact area and strategic
product placement, productivity was improved by 30% or more
in most aspects of operation. License plate control was
implemented during move to improve inventory accuracy and
increase error free shipments to all customers.
Responsible as Training Champion, for updating the training
program and SOP manual, and creating a new hire training
packet to follow an associate the length of their employment
to provide consistency of processes across all shifts.
As the Inventory Control Champion, responsibilities included
supervising Inventory team across all shifts, inventory
accuracy goals in pieces and dollars, and planning of all
inventory related projects.
Member of training team responsible for new start up
operations through out company.
Most recent was a new start up operation in Ontario, Ca with
a 3rd party logistics operation for our west coast
distribution of Pots & Planters during Jan/Feb. 2007.
This project included one trip to get locations, strategies,
and pick lines set up, and a second trip to get operation
running. In the last few months after start up, I was the
main contact person for training and trouble shooting
forklift RF functions, WMS, customer service functions, and
inventory control functions.
Tire America/ National Tire and Battery
Aug. 1991 - Oct. 1999
Store Manager
Managed retail tire stores.
Manager of stores in Harrisburg and Reading area with yearly
sales of 2.2 million.
Responsible for a staff of 20 + employees and the training of
all employees.
Responsible for ordering, receiving, payroll, inventory, and
pricing
Responsible for monitoring inventory turns on all product
lines and adjusting inventory levels accordingly.
Responsible for all training, from mechanics and techs, to
sales associates.
Pricing in local newspapers was done weekly based on sales
promotions and surveys of competitors to ensure most
competitive prices.
Major Projects/Achievements
Start up of the Reading, Mechanicsburg, and York PA location.
Start up included hiring and training of staff, initial
inventory levels, set up of displays and fixtures, getting
staff trained, and promoting grand opening ceremonies.
United Parcel Service
June 1987-Dec. 1990
Part Time Dock Supervisor.
Supervised up to 24 union employees. Responsible for
production output per company standards, quarterly employee
evaluations and training of new employees
Education Harrisburg Area Community College - Sept 1986-December 1989 for Business
Management.
Technical Oracle, Catalyst, SAP and AS400 WMS systems. Outlook, Word, and Excel.
Forklift certified on Reach Trucks, Sitdown lifts, and Walkie Riders by
Raymond and Hyster.
Contact this candidate