Customer Service Representative

Alisha Miles

****-* ****** **** *.

Birmingham, Alabama 35209

Cell: 205-***-****

E-mail: abl9v7@r.postjobfree.com

OBJECTIVE

Political science student minor in French with experience in customer

service, management, and cashiering. A trustworthy, dependable and

adaptable team player; with the ability to work individually under minimum

supervision. Expertise is broad in scope, and includes the following

skills:

. Customer Service

. PC Operating Systems

. Management

. Cashier

EDUCATION

Bachelor of Arts December 2009

Political Science with minor in French

UNIVERSITY OF ALABAMA AT BIRMINGHAM (UAB), BIRMINGHAM, ALABAMA

PROFESSIONAL EXPERIENCES

Norman, Wood, Kendrick & Turner

2009- Pres.

Office Assistant

. Clerical duties

. Pick up/drop off of packages

. Stock

. Mail

Liberty National - Jasper, Alabama

2009 - 2009

Insurance Agent

. Provide customers with life and health insurance

. Listen carefully and actively to customer's needs

. Outbound calling/face to face interaction with customers

Wachovia - Wildwood, Alabama 2007 - 2007

Mortgage Customer Service Representative

. Provided effective customer service for World Savings mortgage

customers

. Updated customer information into system

. Cross sell for Wachovia

Teletech - Fairfield, Alabama 2006 - 2007

Technical Service Representative

. Provided effective customer service to over 80 Dish Network customers

per shift

. Performed technical support over phone to customers

. Updated customer information into system, took payments, and change

service

. Performed transfers to correct department and set up call backs

Academy Sports & Outdoors - Hoover, Alabama

2005-2006

Customer Service Representative

. Provided effective customer service to customers

. Answer phone/transfer calls

. Organized stock/store transfers

. Maintain up keep of work station

. Helped out other departments within store (Team Sports, Footwear,

Camping, etc

Book Warehouse - Bessemer, Alabama 2003 - 2004

Store Clerk

. Provided effective customer service to customers

. Organized shipments and stockroom

. Supervised personnel

. Maintain visual appeal of store

. Responsible for opening and closing store, register, safe, and

paperwork for deposits

TECHNICAL SKILLS

. Experience Systems and Software knowledge including: Windows XP,

Windows 2000 and earlier versions, Microsoft Professional Package (MS

Word, PowerPoint, Excel)

. Internet applications

. Business Systems knowledge: Keyboarding (62+ wpm), FAX machines,

copiers, printers

Contact this candidate