Human Resource Customer Service

TRACY C. DENNIS

**** ********* **** ( LEXINGTON, KY 40511 ( 859-***-**** (

abl9uf@r.postjobfree.com

Human resource professional

Certified in Conflict Management/Mediation and offering an 8-year HR career

distinguished by commended performance and proven results.

Extensive background in HR generalist affairs, including experience in

employee recruitment and retention, staff development, mediation, conflict

resolution, benefits and compensation, HR records management, HR policies

development and legal compliance.

Demonstrated success in negotiating win-win compromises, developing

teambuilding training programs, and writing personnel manuals, creations of

corporate policies, and job descriptions.

HR Skills

HR DEPARTMENT Staff Retention Orientation

REORGANIZATION Employee Relations Training & Development

Employment Law Conflict Management/ Resolution Performance Management

FMLA/ADA/EEO/WC Organizational

Mediation & Advocacy Benefits Administration Development

HRIS Experience HR Program/Project Management HR Policies & Procedures

(PeopleSoft) Strong Negotiation Skills

Professional Experience

BLUEGRASS COMMUNITY AND TECHNICAL COLLEGE (KCTCS) FEBRUARY 2004 -

PRESENT

Human Resource Generalist October 2006 -

Present

Human Resource Generalist February 2004 -

October 2006

Partner with college administrators to support all aspects of Human

Resource strategy and management. Deliver superior customer service to

achieve client satisfaction in meeting their Human Resource needs.

Cultivate and foster a collaborative relationship with departments in

addressing human resource issues. Counsel Managers on human resource

policies and procedures and contractual obligations. Serve as the primary

HR consultant in the investigation of employee relations concerns. Advise

and coach managers and assist staff to resolve issues and grievances.

Ensure that HR activities are aligned with both College and business

strategies and add value to the decision-making process from both a College

and people-management perspective.

Provide strategic support for organizational change by advising and

supporting organizational design efforts. Analyze the impact of

reorganization on the business unit. Actively explore options and offer

recommendations to enhance HR work process design.

Understand client organization and mission and provide proactive guidance.

Establish strong relationships with employees in client base.

Develop, recommend and implement human resource policies and procedures.

Work collaboratively on client issues to build and maintain positive

working relationship with faculty and staff in the Bluegrass Region.

Participate in departmental planning meetings. Facilitate, develop and

update new and existing department position descriptions. Team with HR

Staff to identify and implement an appropriate staffing plan.

Meet with client base as requested to interpret policy, assist with problem

solving and advise on career development.

Consult with clients in the planning stages of compensation proposals such

as reclassifications, salary adjustments, supplemental compensation, etc.

Guide department managers and employees through the job evaluation/audit

process.

Consult and communicate compensation programs, including the annual merit

process, to departments. Consult and review recommendations for annual

merit increases. Provide guidance to managers on preliminary compensation

issues.

Advise management and staff on leave of absence requests, paid time off and

appropriate documentation.

Manage leave of absence process in compliance with FMLA.

Work with department managers to achieve appropriate staffing. Ensure

compliance with state and federal employment laws. Assist c in gathering

information and preparing responses to EEOC and FLSA complaints.

In conjunction with the college administrators work with departments to

achieve and maintain diverse representation by way of position utilization

analysis.

Develop and deliver Human Resource related employee training to address

departmental needs. Identify training gaps and performance needs. Assess

and create training plan. Monitor training needs of college faculty and

staff.

Proficient in all areas of EEO/Title VII compliance including expertise in

investigating and formally responding to Title VII charges; experience with

Affirmative Action compliance.

Education

UNIVERSITY OF PHOENIX

Doctoral Learner

Doctor of Management in Organizational Leadership

Anticipated Graduation Date: 2012

Master of Science in Conflict Management/Mediation

Sullivan University

Graduation Date: March 2008

Honors: Graduated Cum Laude

Bachelor of Science in Human Resource Leadership

Sullivan University

Graduation Date: December 2003

Honors: Graduated Cum Laude

Of Note

LEXINGTON-FAYETTE URBAN COUNTY HUMAN RIGHTS COMMISSION (COMMISSIONER/ CHAIR-

ELECT)

Humanitarium - Board Member

Chamber of Commerce Leadership Lexington Forum

Lexington Central Kentucky Section/National Council for Negro Women (LCKS -

NCNW)

Bluegrass Crime Stoppers (Board Member)

CASA Volunteer, Lexington, KY (Court Appointed Special Advocate)

Get On Board (United Way of the Bluegrass) - Graduate

Get On Board (United Way of the Bluegrass) - Curriculum Committee

Family Care Center Mentor

Member of National Chapter of Society of Human Resource Management (SHRM)

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