Manager Customer Service
Resume:
Dawn Marie Brown
**** ****** ***. . ****, ** **506 . 814-***-**** .
**************@*******.***
OBJECTIVE
To obtain a job that will utilize my skills, work with people and continue
to build the
Company I work for. I am Passionate, self-Motivated, Innovative, Multi-Task
oriented, Dedicated & Hard Working.
PROFESSIONAL EXPERIENCE
Kitchen and Banquet Manager 2010-Present
The Zukor Club Erie, PA
. Brought into a kitchen running a 71% Food Cost and within a month
brought down to 43%
. Preparing food for Banquets and Ala Carte Dining
. Providing Excellent Guest and Member Service
. Food Consistency and Portion Control
. Inventory and Truck deliveries
. Scheduling of Service and Banquet Employees
. Booking, Detailing and Over seeing Banquets and Caterings
. Pricing and Billing of Banquets
. Creating and publishing New Menus
. Creating work expectations for F.O.H employees and B.O.H employees
. Created an inventory and ordering Document
Banquet and Catering Manager 2001-
2010
The Erie Club Erie, PA
. Prep Cook, Line Cook, Lead Cook, Bartender, Server, Valet, Server &
Service Manager
. Preparing food for Banquets and Ala Carte Dining
. Providing Excellent Guest and Member Service
. Food Consistency and Portion Control
. Inventory and Truck deliveries
. Scheduling of Service and Banquet Employees
. Scheduling, Detailing and over seeing Banquets and Caterings
. Pricing and Billing of Banquets
Manager/Engraver/Monogrammer
2000-2003
Things Remembered Millcreek, PA
. Scheduling, Inventory
. Opening and Closing Store
. Managed 6-10 Employees with Sales Goals
. Bank Deposits, Engraving, Cashing & Monogramming
. Excellent Customer Service
Cracker Barrel
1996-2000
Shift Supervisor, Grill Cook, Server, Hostess & Cashier
Summit Township
. Lead trainer and Red Shirt Traveling Trainer
. Prepared and Served Food Per Company Standards, Inventory & truck
deliveries
. Hospitality, Sanitation, Safety & Food Cost Lead Committee Member
. Obtained 4 Stars for all positions in the Company
Awards and Achievements
. Uncle Hershals "People Pleasing" Award
. Employee of the Month
. Employee of the year Nominee
. Currently Food Safe Certified
References:
Jennifer Nicolia 2309 Poplar Street Erie, Pa 16503
Purchasing Department for Erie County
Courthouse
Rick Wybiral 4280 Alison Ave Erie, Pa 16506
Senior Sales Manager for Media
Crew
Amy Powers 8850 Parson Road Erie, Pa 16509
Accountant for Erie County
Courthouse
Denise Winiecke 908 West 38th St Erie, Pa 16508
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