Tamara (Tammy) Goetze, MBA, BSEE

**** ********* *****

Savoy, IL 61874

Phone: 217-***-****

Email: abl9oz@r.postjobfree.com

LinkedIn: http://www.linkedin.com/in/goetze

PROJECT / PROGRAM MANAGER

People-oriented, customer-focused Project / Program Manager who infuses

positive energy, promotes collaboration, and creates a sense of urgency

while leading teams to establish / improve processes and develop and

implement new technologies (e.g. software, hardware, and IT).

. Eleven years total work experience, seven years successfully

optimizing project management methodologies to establish cost-saving

interdepartmental processes

. Effectively manages and prioritizes heavy workloads in fast-paced,

dynamic environments, delivering high-quality projects on time and

within budget

. Team player who establishes trust and builds strong personal networks

with colleagues and customers to facilitate effectiveness

AREAS OF EXPERTISE

Developing a shared vision, generating buy-in across teams

Gap analysis, streamlining / standardizing workflows

Critical analysis, turning goals into prioritized action plans, attention

to detail and follow-up

Grasping new technical concepts, adapting to change

Delegating and mentoring, stimulating excellence

Strong meeting facilitation skills, excellent written and verbal

communication

PROFESSIONAL EXPERIENCE

Wolfram Research Inc. - Champaign, IL . 9/2009 - 3/2010

Produces Mathematica software and related products

Design Analysis Department Manager

Began as Project Manager / Release Manager for their core product

(Mathematica), which was a new role within the company; two months later

promoted to Design Analysis Department Manager with the added

responsibility of coordinating updates to in-product documentation.

. Established procedures and workflows to make software development

(full SDLC) and interdepartmental release planning and progress

coordinated and transparent

. Established interdepartmental change management procedures for

monitoring and updating the production version of Mathematica

software

. Defined and documented all roles and responsibilities with respect to

in-product documentation including defining open positions and

recruiting

. Led cross-functional focus groups to define tracking and metrics for

new feature development and to standardize version numbering scheme

Extensive international travel studying cultures and history . 9/2008 -

5/2009

Amdocs - Champaign, IL . 3/2007 - 8/2008

Provides SaaS for telecommunications companies

Release Manager / Project Manager (Sprint Account)

Managed the full, overlapping SDLCs (averaging six mid-sized software

releases per year - following CMMI, utilizing ISO 9001 process). As

primary point of contact for customer, defined scope, set milestones,

delegated individual projects to Release Managers and Developers;

identified risks and risk mitigation plans; and planned and facilitated

production implementation (a multi-day process coordinated with the

customer that involved 20 internal teams spanning two countries)

utilizing MS Office and customized SharePoint intranet pages.

. Successfully delivered all customer projects (approximately $4M

annually in CRM software service change requests); consistently

achieved high customer satisfaction

. Minimized risk and increased Release Management team efficiency /

effectiveness approximately 20% by improving planning and

implementation processes (full SDLC)

. Performed gap analysis and established cross-site procedures to

manage internally initiated software changes and establish guidelines

for outsourcing work to other sites

nCode International, SoMat Products Division - Urbana, IL . 10/2005 -

3/2007

Designs, builds, sells, and supports ruggedized electronic data acquisition

and analysis equipment

Development Manager

Began as Analog Engineer, promoted within three months to Development

Manager (hardware and software), which included project management and

resource planning (for new products and upgrades, test stands, and

support for Production and Customer Service); coordinated with

subcontractors (for PCBs and metal housing).

. Tripled design and testing capacity - increased staff, renovated

Development Lab, and established new Quality Testing Lab

. Led initiative to establish interdepartmental, cross-site procedures

for documenting requirements and prioritizing projects

. Increased profit margins by doing lifecycle analysis of product line

- several were determined to be EOL and were phased out production

and support

. Cut operational costs - led cross functional team in gap analysis and

then implemented method for archiving product specifications (ISO

9001)

University of Illinois CITES - Urbana, IL . 7/2001 - 9/2005

IT department, provides computer and telephone network access to 300+

buildings

Network Designer

Established process for implementing wireless networking on campus.

Designed in-building computer networks: defined and assessed usage

metrics; performed cost analyses; prepared designs; specified

requirements for equipment closet construction and copper and fiber

Ethernet cables; programmed switches; and coordinated equipment

installations and cutovers.

. Managed and delegated / oversaw up to 45 projects simultaneously;

consistently received high customer satisfaction ratings

. Developed systematic method for deploying and maintaining wireless

networks; and cut implementation costs by 60% by reducing mistakes

and re-work (PM lead)

. Authored and presented training presentations to help staff and

customers understand the fundamentals of wireless networking

. Reduced costs approximately 15% by standardizing design and

implementation of in-building networks; increased customer confidence

and team cohesion by setting appropriate expectations and increasing

consistency and efficiency

Computer Sciences Corporation (CSC) - Edwards Air Force Base, CA . 8/1997 -

6/2001

Adapts new technology to test on military aircraft

Senior System Electrical Design Engineer

Designed electrical systems: defined customer requirements and designed

systems and customized components (control and power junction boxes,

including PCBs with customized programmable chips). Collaborated with

mechanical engineers; supervised circuit board layout, fabrication, and

population; directed and oversaw installation and testing (utilizing ISO

9001 compliant processes). Successfully completed all projects on

schedule and within budget.

EDUCATION

MBA, General Management; University of Illinois, Champaign-Urbana, 2008;

2.5 year fixed curriculum program while working full-time; GPA 3.82/4.00

Pre-MBA course; Webster University, Edwards, CA 2000; while working full-

time; GPA 4.00/4.00

Bachelor of Science, Electrical Engineering; University of California,

Davis, 1997; GPA 3.60/4.00 (Graduated with Honors)

Pre-engineering coursework; San Joaquin Delta College, Stockton, CA, 1994;

GPA 4.00/4.00

Lower division courses; Community College of Southern Nevada; Las Vegas,

NV, 1989; while on active duty in the Air Force; GPA 3.33/4.00

United States Air Force Aircraft Electrician Technical School, Chanute AFB,

IL, 1987; cumulative test scores 98% (Honor Graduate)

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