Manager Service

R. DOUGLAS HEMPHILL

*** ***** **** *****

Aurora, OH 44202

330-***-**** home

330-***-**** mobile

abl9nn@r.postjobfree.com

http://www.linkedin.com/in/doughemphill

OBJECTIVE:

Excel in a leadership role with a quality food & beverage or retail operation where

my expertise & experience will assist in exceeding the goals of the company while

providing high quality service and exceptional product.

CAREER PROFILE:

A highly motivated, team oriented leader with over 15 years experience in theme

parks, hospitality, food & beverage, retail merchandise, games, operations &

accommodations focused on quality, profitability, concept development &

implementation. During my time at SeaWorld and Six Flags, I exceeded revenue

and profitability expectations while enhancing guest satisfaction and delivering high

quality product. I have managed gift shops, arcades, campgrounds, hotels, full

service restaurants, catering operations, cafeteria locations, kiosks, carts, and

quick service restaurants with revenues up to $2.5M per location. Numerous

leaders and department heads have been hired, trained and mentored.

EXPERIENCE:

Corporate Director, Resort Operations

Morgan RV Resorts – Saratoga Springs, NY June 2009 – June 2010

• Operation of the largest RV Resort Management company in the US, 47

resorts nationwide & revenues exceeding $50M

• Development & implementation of Nascar RV Resort brand

• 6 Regional Manager direct reports who supervise 45 General Managers

Upgrade of operations & guest relations, expansion, sales, infrastructure

•

improvements, operating procedure development and implementation

Developed 5 year capex plan

•

Corporate Regional Director, In – Park Services, Food Service

Six Flags, Inc. – New York, New York February 2004 – June 2009

• 183rd largest US Food Service company by sales Nation’s Restaurant

News with revenues over $135M

• Provide resource for operations & planning for 10 Eastern regional Theme

Parks as well as specific initiative involvement in Western region

• 10 direct Food Service/Revenue Director reports who each supervise

management teams of 50 and front line teams of 500

• Double digit % per capita growth annually

• Restaurant design, flow & capacity analysis, budgeting & budgetary

compliance, as well as developing & implementing strategies for revenue &

profit growth resulting in double digit per capita growth annually

• Consultation and direct interaction with CEO, Presidents, Vice Presidents,

Directors, Managers & their teams

• Concept, menu, ingredient, pricing design & implementation

• Past projects included development for new water park, hotel/indoor water

park, new themed area attractions, & multiple branded concepts: Papa

John’s, Cold Stone Creamery, Panda Express, Nathan’s Famous, & Johnny

Rocket’s including the world’s largest with the first Johnny Rockets Sports

Lounge

Director, Revenue and Accommodations

Six Flags Worlds of Adventure Aurora, OH February 2001 February 2004

Vice President, Food Service

SeaWorld Adventure Park Aurora, OH January 2000 February 2001

Manager/Director, Food Service

SeaWorld Adventure Park San Diego, CA May 1992 January 2000

EDUCATION / TRAINING / AFFILIATIONS

:

Executive Board, Streetsboro, Ohio 2006 2007

• Visitors & Convention Bureau

Member, San Diego Restaurant Association 1999

Member

San Diego Food & Beverage Association 1997 1998

General Education

• San Diego Mesa College 1983 – 1986

• University of San Diego 1981 1982

TECHNICAL SKILLS

Windows operating systems

Microsoft office applications

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