Manager Customer Service

JULIA G. WITTY

***** *.*. *** *****, NMB, FL ****9

E-Mail: abl9ng@r.postjobfree.com, Cellular: 786-***-****, Residence: 305-651-

7968

PROFILE:

An Account Manager professional with the ability to multitask in a high

pressure deadline driven environment, personable, outgoing and proficient

at maintaining client relations-Adept at conflict resolution and customer

service.

EDUCATION:

Bachelor of Arts (1996) Gov & Public Administration

John J. College of Criminal Justice, New York, NY

State of Florida Teaching Licenses: Elementary Ed.K-6

ESOL Certification K-12

SKILLS:

Proven ability to manage multiple daily tasks and long-term strategic

projects. Ability to work well independently, under pressure and highly

responsive to client's needs. Results oriented individual with great

attention to detail and organization. Excellent written and oral

communication skills in English and Spanish. Strong customer service

leadership abilities, process management and analytical skills. Ability to

prioritize, follow up and also balance the need of the customer while

maintaining corporate objectives.

PROFESSIONAL EXPERIENCE:

Yahoo! Inc. Miami, FL.

Account Manager and Media Delivery Coordinator

2008-Present

Account Manager

Partner closely with Account Executive and extended account team members.

Effectively monitor campaign performance to ensure success metrics are met.

Analyze, track and optimize customers' advertising campaigns & marketing

programs. Identify and up-sell relevant, incremental marketing

opportunities/programs to clients. Build solid customer relationships and

act as an important point of contact for customer needs. Conduct regularly

scheduled client calls to communicate contract delivery and key campaign

performance metrics. Submit post-campaign reports to advertisers. Manage

timelines and creative/asset submissions.

Media Delivery Coordinator

Work with Account Manager and clients to ensure successful advertising

campaigns. Verify available advertising inventory to facilitate the booking

of contracts to database. Obtain creative material and Third party Tags

from advertiser and coordinate the scheduling and launching of advertising

campaigns. Ability to read and build HTML codes to implement creatives to

campaigns. Monitor delivery status, revise the order when necessary, and

compile post-campaign reports.

Page 2 Julia Witty

Madie Ives Elementary School, Miami, FL.

ESOL Teacher/ESOL Program Manager

2004-2007

Administered and managed ESOL testing and maintained all necessary paper

work for the ESOL department to flow effectively. Collaborated with

homeroom teachers to facilitate the learning of the English Language to

students. Responsible for teaching reading and language arts to second

language learners. Maintained a classroom environment that was rich in

language and prints. Incorporated manipulatives and hands-on activities in

lesson planning.

Discovery Channel Latin America, Miami, FL

Traffic Operations Manager

1996-2002

Recruited and trained entry level employees to the department. Analyzed and

conducted quarterly training to ensure the seamless process of department's

operation. Maintained ongoing communication with the staff to review

procedures and discussed new developments. Verified commercial and

promotional logs to ensure accurate placement of promotional and commercial

spots. Ensured on-air quality and the timely delivery of the broadcast logs

to Master Control Department. Created Standard Operating Procedures for the

department to flow effectively. Acted as liaison between Ad Sales, On-Air

Promotions, Marketing and Traffic Supervisors. Managed, evaluated and

conducted employee performances.

Univision Network Ltd, New York, NY

Account Manager

1991-1995

Responsible for the input of sales contract orders, up to and including

billboards, makegoods credits, billing, billing discrepancies and

maintenance of contracts. Verify the accuracy of all contracted orders.

Requested air checks for commercial as the need roused. Served as liaison

between Account Executives, Advertisers and Media Agencies on a daily

basis.

Telemundo Network., New York, N.Y

Research Administrative Assistant

1990-1992

Assisted four research analysts with research analysis using Nielsen,

Scanner Data, Simmons information.. Answered phones, filing system,

arranged travel and conference calls, general administrative and research

duties as assigned.

LANGUAGES:

Fluency in English

Fluency in Spanish

COMPUTER SKILLS:

CRM Software, Ruby V8.11, Enterprise Traffic System, Windows XP, Excel,

Power Point, Microsoft Word, VAC 1.0., Y.A.C 3.11.

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