Customer Service Manager

D EREK GALIPEAU

P.O.Box **** Girdwood, AK. *****

Tel: 907-***-**** Email: *******@*********.***

Profile

Restaurant Manager with five years of experience in many different high volume restaurant styles overseeing all phases

of planning, pricing, purchasing, staff management, organization, and budgeting. Also countless hours spent in

customer service as both a server and a manager for a ten plus years. Experience includes managing two separate

restaurants that cater to groups up to 400+ and to two completely different target markets all while establishing proper

customer service and a great experience for our customers and a fun workplace for the employees.

Experience

Restaurant Manager, Alyeska Resort, Girdwood, AK 2004 present

Duties performed include: Revenue, labor, & food cost controlling. Planning of menus, restaurant design &

organization. Performed all duties related to ordering, stock rotation, and inventory. Managed staffing which included

hiring & firing, scheduling, and creating a fun work environment. Also performed the duties of cooking, serving,

cashiering, and proper alcohol service.

Restaurant Server, StoneForge Tavern & Publick House, Raynham, MA 2002 2004

Duties performed include: Customer service throughout the restaurant. Helped in order selection and upselling process.

Assisted other team members.

Associate Head Coach, East Coast Rangers Jr. B Hockey, Bridgewater, MA 2002 2003

Duties performed include: Assisted in player selection and team analysis. Motivated players for optimal performance.

Organized and implemented practices. Head coached 10 of 36 games.

Restaurant Server, Tia’s Tex Mex, Huntsville, AL 2002

Duties performed include: Customer service for restaurant patrons. Helped in order selection and upselling process.

Assisted other team members.

Restaurant Server, Rosie’s Mexican Cantina, Huntsville, AL 2000 2001

Duties performed include: Customer service throughout the restaurant. Helped in order selection and upselling process.

Assisted other team members.

Director Of Media Relations, Huntsville Channel Cats Pro Hockey, Huntsville, AL 1998 2000

Duties performed include: Produced game notes for media and teams. Communicated with league officials and other

teams. Performed customer service throughout the arena. Wrote press releases. Helped in planning promotions and

marketing. Trained new employees.

Education

New Hampshire College, Manchester, NH

B.S. Degree: Sport Management

GPA in Major: 3.16

Skills & CERTIFICATIONS

Food Manager Certification TAM’s Alcohol Management Certificate Kronos Time Clock System

Squirrel, Aloha, Remanco, & RTP Order Entry Systems ISeries Inventory System

Organizational Leadership Educational Psychology Human Relations Introduction to Marketing

Contact this candidate