LASHAUNDRA S. DUBOSE

abl9ie@r.postjobfree.com

P.O. Box 239 Timmonsville, SC 29161 843-***-****(cell) 843-***-****

CAREER SUMMARY

Respected leader, with the proven ability to create and motivate

individuals and teams to achieve revenue and personal goals. Have led key

initiatives that improved work processes and contribute to the ongoing

development of controlling work volumes. Keep up-to-date with changes in

the industry through continuing professional development.

WORK EXPERIENCE

ADP Tax Credit Services (Web-In Department/ Wal-Mart Team)

05/2010-present Florence, SC

As a Client Support Representative for the Wal-Mart Web Services Team,

I am responsible for providing world-

class service to clients. I specialize in the states MA-ND (but

are not limited to), giving special attention to the

business needs of each store location.

Research and resolve issues related to outstanding 8850 tax credit forms

with personnel and HR

Maintain detailed documentation related to client communication

Compile and generate reports in accordance with current documented

procedures with client

Maintain quality service targets as established by client and internal

management

Communicate daily with neighboring departments to ensure delivery and

proper processing for outstanding 8850 tax credit forms

Prioritize 8850 tax credit forms with Wal-Mart team to ensure timely

processing

ADP Tax Credit Services (Pre-Screening Notification Department)

12/06-05/2010 Florence, SC

As a PSN Coordinator, I am responsible for processing time-demanding 8850

tax credit paperwork to state agencies that requires working in a highly

stressful environment, with extremely high expectations and high work

volumes. I coordinate the processes of ensuring that 8850 tax credit forms

are released from the pending report promptly and also am accountable for

processing priority reports on a daily basis.

Update priority reports & client records electronically and manually

Responsible for maintaining an error percentage of less than 2% for

processing paperwork

Multi-task to meet daily work demands and deadlines

Audit associate paperwork to ensure top-quality 8850 tax credit forms are

submitted to state agencies

Accountable for ensuring paperwork screened by Call Center is properly

screened

Prioritize 8850 tax credit forms with mail services team for processing

Package 8850 tax credit forms sent to state agencies for certification

Researched additional documents for WOTC Department during their peak time

Train with call compliance department to learn different work processes

ADP Tax Credit Services (Loss Prevention Department)

06/05-07/05 Florence, SC

Assisted Government Relations group with locating client information for

auditing forms

Worked on teams to complete end of the month projects

Upward Bound Internship at FDTC 05/03-

06/03 Florence, SC

Florence-Darlington Technical College (Student Assistant)

Rebuilt computers, installed and updated software programs (IT Department)

Burger King

2002-2003 Florence,

SC

Cashier

Coordinated food orders with the cooks

Registered orders quickly and effectively

Maintained company finances

EDUCATION

Webster University

Master of Arts/ Management and Leadership Program

Degree seeking

Lander University, Greenwood, SC

Bachelor of Science

Business Administration

May 12,

2007

HONORS & AWARDS

PSN Hero Award (2009), Lander University Bearcat Club for academics, Class

President (2000-present), Jean T. McFerrin Scholarship (2005-07), Life

Scholarship (2003-07), Women's Basketball Scholarship (2003-06), Dean's

List (2003-2007), NCAA Presidential Honor Roll, College of Business and

Public Affairs achievement winner, (2003-06) Lander University's Women's

Basketball Program (Captain: 2005-06), Honor Society (1999-2003)

COMPUTER SKILLS

Microsoft Word, Power Point, Access, Excel

Volunteer Experience

ADP Local Diversity Council, ADP SAARG (Southeastern African American

Resource Group) member, United Way Day of Caring (Sept 2009), Paint the

town (April 2010), Assistant women's basketball coach (Timmonsville High

School/ 2008-present), Habitat for Humanity, National Youth Sports Coaches

Association (NYSCA) certified (coached 10-12 yr age group/ basketball/2008

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