Project Manager Management

PROJECT MANAGER

Internet Technology and Relational Database Process re-engineering

E-commerce Applications

Technology Solutions and Cross-Functional Infrastructure

Integration Technology Teams Deployments

More than 10 years progressive experience in all phases of project

management focused on IT, software development and data center

environments. A seasoned, team oriented Information Technology expert with

a highly successful track record in startup and turnaround situations.

Excellent service management and customer support background with

exceptional communication and interpersonal skills. Strong commitment to

deliver timely, accurate and quality work while maintaining cost-

effectiveness and meeting customer expectations.

EXPERTISE

Microsoft Project ( Microsoft Office ( Visio Professional (

Visual Studio Internet Information Server

( SQL Server ( C# VB.NET VBA ASP.NET ADO.NET ( CMS / DotNetNuke

Portal ( HTML Web Content ( E-Commerce

( Networking ( Web Hosting

ACCOMPLISHMENTS

. LED project to convert and enhance Lifecycle Product Line Planning

application for Hewlett-Packard. Developed business opportunity

definition; worked with stakeholders and application users to derive

requirements and derive functional specifications; defined two projects,

one for a conversion the other for a new technology upgrade; used a

bidding process to recruit and launch first project to timely completion

using sound project management principles; participated in unit/product

testing; gained user acceptance and coordinated successful release to

production; developed prototype application used as proof of concept for

technology upgrade project; worked with EAs to get concurrence on

data/security models planned for technology upgrade project. Results:

Successful completion of conversion and delivery of working prototype

meeting all client expectations.

. DIRECTED the delivery of three NSK operating systems for Hewlett Packard.

Planned software release program to meet quarterly release schedule; led

cross-functional release core teams, software fix/waiver teams, track

program using software defect log, risk and issues log, change log, QA

metrics reporting and by presenting weekly executive summary; performed

release to release trend analysis reporting used for release process

improvements. Results: Each release program was delivered on time and on

budget while meeting stringent quality requirements, customer

satisfaction and revenue goals. Impact valued at over $30M over first six

months of FCS.

. MANAGED the PLC Tool Conversion Project for the HP Imaging Planning

Group. Identified key Business stakeholders; lead stakeholder team

through feasibility, high level scoping and statement of work process;

gained acceptance and buy-in from management and portfolio managers;

selected technical team, built work breakdown structure, control

documentation, instrumentation SharePoint and project plan; led project

execution, monitoring and controls through team meetings, issue

resolution meetings and weekly progress dashboards; worked with lead

application architect to derive new prototype for follow-up project; led

project closure by gaining user acceptance through UAT sign-off;

archiving all artifacts and documenting lessons learned for PMO and

management. Results: Conversion project was delivered on time meeting all

expectations.

PROFESSIONAL EXPERIENCE

EDS (consulting) Service Desk Analyst Sep. 2009 - Present

Hewlett Packard Solution Architect / Project Mar. 2007 - Nov, 2007

(consulting) Manager

VSI Alliance Developer Jan. 2007 - Mar. 2007

(consulting)

Hewlett Packard IT Project Manager Oct. 2006 - Dec. 2006

(consulting)

Hewlett Packard Business Analyst Dec. 2005 - Aug. 2006

(consulting)

Hewlett Packard Project Manager / Business Oct. 2004 - Jul. 2005

(consulting) Support Analyst

Hewlett Packard Software Project Manager / Feb. 2003 - Oct. 2004

(consulting) Developer

Hewlett Packard Senior Program Manager Feb. 2000 - Sep. 2002

Corporation

EDUCATION

BS (equiv) Information Louisiana Tech University, Ruston 1990

Systems LA valid through

PMP Certification Project Management Institute 2012

AFFILIATIONS - CERTIFICATIONS

Project Management Institute (PMI) - Member, Western Idaho Chapter (PMIWIC)

Security Clearance Eligibility: SECRET Valid from 2009-11-04 through 2019-

11-04 subject to periodic reinvestigation

ADDENDUM: DETAILED EMPLOYMENT HISTORY

EDS / Hewlett-Packard Service Desk Analyst (consultant - Sep. 2009 - Present

MILVETS)

Provide remote user support to Navy personnel on behalf of EDS for MILVETS

Data Systems Technology Inc. Manage MS Active Directory Object in

accordance to Navy/DoD policies, rules and regulations; troubleshoot

workstation defects as first tier of support; manage escalations to higher

support tiers and field service in accordance to policies and procedures

set forth by the Navy and EDS; triage in-coming calls to other areas of the

service desk.

Hewlett-packard Solution Architect - PM - GCI Mar. 2007 - Nov.2007

Consulting

Planned and executed projects to transition company IT assets from legacy data

centers to new data centers as part of the corporate data center consolidation

project. Executed projects to transition application support to offshore support

organization. Planned and executed an Oracle upgrade of one of HP's large 6TB+

eCommerce applications. Lead project to rework sales forecasting application to meet

new business scenarios and reporting requirements including technology upgrades,

relocation and collocation in new data center.

VSI Alliance Developer (consultant) Jan. 2007 - Mar. 2007

Maintain and enhance an Intellectual Property assessment tool for VSI

Alliance. Performed an analysis of the application and requirements with

the users; developed several solutions to implement the changes;

implemented the solutions in VBA in two new modules; created several new

charts; documented the new features and certain points of functionality

that were not fully understood by the users; tested the application until

fully accepted by the users. Tool is in Beta with VSIA clients.

HEWLETT PACKARD IT Project Manager (consultant - Oct. 2006 - Dec. 2006

CRI)

Managed a project to deploy a large number of messaging servers for one of

HP's managed services clients. Develop master schedule of sub projects;

created a set of project plans, one per deployment location; completed

project documentation such as risk logs, change logs, executive summaries;

negotiated resource constraints on competing projects; reported on project

on a weekly basis with updated presentations and project plans; worked with

regional and local representatives working for the client as members of the

project team; coordinated activities with resources and followed up on all

issues concerning each project.

HEWLETT PACKARD E-Commerce Business Analyst Dec. 2005 - Aug. 2006

(CONSULTANT MW2)

Coordinate business operation activities surrounding a world-wide eCommerce

application used for building and publishing product catalogs for HP and

customer store-fronts. Represent business operations team on various

projects concerning IT support. Analyzed and created user documentation for

a data warehouse being deployed to Asia; lead project to review and update

a disaster recovery plan; coordinated migration from Remedy to Outside View

problem tracking systems; wrote SOP to handle workflow interactions between

business, operations and support leads for tracking and addressing defects

and enhancements; coordinate escalations and enquiries from regional

business entities in North America, EU and Asia Pacific. Provide assistance

to IT support teams on data warehousing projects and deployments.

HEWLETT PACKARD Project Manager/ Business Support(consultant - Oct. 2004 - Jul.

Compqsoft) 2005

Coordinated and managed relationships and service level agreements between

the Marketing and Sales Business entities and their designated outsourced

Support teams. Managed a sustaining budget for a suite of Marketing and

Sales applications. Implemented processes in support of change control

management, portfolio management and improvements in communications between

the business and it's supporting Participated in Oracle upgrade project and

related infrastructure moves. Upgraded legacy applications to newer

technologies using Oracle 9i. Lead conversion project to upgrade and

enhance a corporate forecasting tool from MS Access to SQL Server. Wrote

prototype application converting an Excel front end to .NET.

HEWLETT PACKARD SW Project Manager / Developer (CONSULTANT - Feb. 2003 - Oct

Proactive Solutions) 2004

Upgraded a suite of PMO tools to meet the needs of the business in the

NonStop division. This assignment consisted of performing a gap analysis

that examined the features provided by the tools and the requirements set

by the PMO. Having established the scope of the project that would bridge

the gap, I provided an estimate of work and was assigned the task of

developing the new set of tools. The project was delivered on time with the

desired set of features and repairs as estimated. My contract was extended

with a new assignment as developer for the CRIS project. I was given

specifications for an application that converted textural documents into a

set of predefined tables that were part of larger application used for

releasing production builds of the NSK operating system.

Hewlett Packard Senior Program Manager Feb. 2000 - Sept. 2002

Managed three releases of the NonStop operating system. The position was

focused on leading cross-functional technology teams while following a

rigorous project methodology supported by the Project Management Office.

Maintained PMO release web site, produced risk/issues logs, change

management logs, defect repair hit-list, QA testing metrics; presented

executive summary at weekly program reviews to all levels of management;

hosted risk analysis and mitigation team; RCA teams for product recall and

stop shipment orders issued by support, manufacturing and development.

Performed program / project planning and tracking using available in-house

project management tools based on MS Office, MS Project, MS SQL Server, IIS

and others. Workflow tools development and maintenance (COM add-ins for MS

Office)

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