Sales Manager

Charles R. English III

***** ****** ****** **********, ** 34786

***/***-****; abl9ci@r.postjobfree.com

Summary

As a conscientious and dedicated diversity professional, I possess twelve

years of well-rounded high volume Operations Management experience.

Combined with my Logistics, Manufacturing, Distribution, FDA / AIB / FISA,

Technical knowledge as well as my fluency in Spanish, I am regularly

recognized for my leadership, cost-saving and management skills.

Professional Experience

Coca Cola Company August 2009 -

Fortune 50 company; $9B in annual sales world-wide; more than 350 products

and twenty U.S. full service manufacturing and distribution centers;

Orlando, FL facility is 3rd largest in nation.

Distribution Supervisor

. Receive many positive acknowledgements for BDL/Returns and damaged cases.

o Able to promote Orlando Facility from last place to top three in

the Eastern Business Unit. Reduced BDL from 7.5 cents per case

to 3 cents per cases totaling $3M to bottom line profits for

Coke USA-North America. Sales Center Manager repeatedly thanked

me for my strong leadership and SOP changes to reduce cost for

Orlando Facility.

. Implemented driver set up for Saturday duty, reduced OT by 10% resulting

in $5k weekly savings.

. Pointed by Sales Center manager to be BDL Champion for Orlando, this

included operational set up for manufacturing and distribution Recycling

Program. Able to save $28k per month.

. Staff, train, evaluate and develop team members into future supervisors;

appointed by Distribution Manger to schedule and execute Staff Meetings

for exempt team members.

. Ensure adherence to delivery standards, efficiencies and regulatory

requirements.

. Manage drivers' delivery schedule and hours worked, plus developed

supervisor daily work schedule to ensure coverage for late drivers at

check in and settlement.

. Establish and maintain positive customer relationships, resolving

customer issues.

. Serve as liaison between distribution and sales, with heavy involvement

with sales related to but not limited to POS material, orders, cut cases,

returns, placing orders, order resolution, product rotation, setting

stores, closing stores, equipment movement and TOUR preparation for Vice

Presidents.

o North West quad received high marks and rewards for outstanding

service while working closely with District Sales Manager.

. Manage and audit team members' timekeeping, grid logs, pre trips and cash

settlement.

. Manage within labor and OPEX budget set yearly-broken out by quarters;

met budget quarterly.

. Experienced with managing people/budgets for repairs, lost equipment and

uniforms.

. High proficiency of Basis, SAP systems and Windows software.

. DOT regulations

o Responsible for entire driving team of 72 drivers, grid logs,

pre/post trips and 60 hr drive time.

. Able to provide supporting documentation from Distribution Manager, Sales

Center Manager, and Vice President, regarding job performance and

accomplishments.

The Schenck Company September 2008 -

June 2009

One of the top twenty beer distributors in the country employing over 600

associates representing more than seventy different suppliers, more than

190 brands and providing service to more than 5,000 outlets.

Warehouse In-Bound Area Manager

. Responsible for day-to-day activities of warehouse operations.

. Requested by Vice President to correct all productivity and personnel

issues on third shift.

. Corner-stone member of company; requested by Operations Director to

join WMS Installation Team.

. Increased production in repack from 9 cases per hour to 20 cases per

hour.

. Reduced OT by 15% by improved teamwork and dock scheduling.

. Oversee and manage all functions relative to receiving, check-in and

repack inclusive of total inventory control and proper stock rotation.

. Ensure correct and timely receiving of supplier shipments; compare

Bill of Lading to merchandise received.

. Conduct a count inventory and reconcile on a regular basis.

. Reduced theft by storing product under cameras in drive thru area.

. Ensure merchandise is loaded correctly on delivery trucks.

. Establish and maintain safety and warehouse training program,

including enforcing proper security measures regarding the opening and

closing of warehouse and employee movement through the facilities.

. Developed and implemented forklift certification program.

. Redesigned warehouse layout during equipment installation.

. Installed racking for craft beer products.

. Guarantee that all breakage, returns and out-of-code product are

properly handled and ensure maximum recovery of saleable products.

. Developed three Associates to Team Leaders and one Supervisor to Shift

Manager.

. Business to Business experience, customer support, hot shots, delivery

support, end cap set up, assisted sale reps with displays, price

changing, order change - support - correction. Worked with sales

department regarding forecast, sale items, discontinued items, fire

sale, territory development, route set up, process flow. Attended

monthly sales meetings, inventory meetings, territory development

meetings, and completed ride along's- windshield time with reps and

drivers for territory understanding, order placement, order process

via handhelds - sync. Personal development regarding customer

ordering patterns, selected beers for restaurants, bars, events,

promotions, and swaps.

. Business to Business experience regarding matrix support and scorecard

results, business growth, business trends, and new business setup and

support.

National Freight Industries December 2007 -

September 2008

$200M 3PL provider for nationally-known customers including Nestle, Bosch,

Rheem, Pepsi, Ross, and Westy;

composed of 5,000 employees.

General Manager

. Managed the total operation of shipping, receiving, PL, and team

management development.

. Generated operating / sales profit after one month in position.

Business to Business development and territory development.

. Oversaw monthly and quarterly operational forecasting and PL.

. Directed safety, facility maintenance, fork lift repairs, rate

adjustments, LTL carrier rate planning.

. Customer service and inventory resolution related to missing product,

claims and cycle counts.

. Customer care regarding system set up, planning for logistical

movements and storage.

. Responsible for payroll, Matrix work book, three alarm systems and

thirty-seven dock doors.

. Administered T- Logic system for shipping and receiving of various

products.

. Facility utilizes SAP, T Logic and manual inventory system.

. General operational monthly budget of $110k.

. Reduced overtime by 15%.

. Improved facility operations through proper staffing, planning and

daily forecasting related to revenue.

. Supervised sanitation scheduling and PM work.

. Oversaw safety program, OSHA requirements and HAACP.

. Increased monthly sales from $90k to $120k through proper forecasting,

team management, improved billing and customer relations.

. Responsible for business-to-business sales, business-to-business

development and increased profitability through sales meetings, cold

calling, attending O.C.C. meetings and Sales Call conference.

Responsible for 1 million dollars in sales, with a profit margin of

5,000.00 dollars.

. Responsible for Public Relations, Public Speaking, Conference Planning

for increased sales, and New Business Development within the Orlando

market.

. Awarded "Featured General Manager of the Month", March 2008.

Sears Holdings August

2006 - December 2007

$5B Retail and hard lines provider (the third largest retailer in the

world) servicing all Sears and K-Mart stores; composed of 375,000

employees.

Distribution Center Operations Manager - (Senior Management Team)

. Manage the receiving operations for a 1.2 million square foot

Distribution Center.

. Ensure through scheduling, planning and staffing that receiving

productions goals are met.

. Manage 3 Managers, 9 Supervisors, 120 Non-Exempt Employees and a 50-

Door Operation.

. Direct and coordinate the receipt of merchandise including unloading,

checking in and detailing of merchandise; monitor loads to ensure

merchandise is unloaded according to priority designations.

. Monitor, assets, manage and make recommendations to key productivity

indicators, such as financial, productivity/P&L, service and people

goals in order to reduce and control costs.

. Oversee sanitation program, evaluate health risk, merchandise damage

minimization and safety through monitoring and enforcement of company

requirements.

. Control the development, implementation and administration of

operational policies, programs and systems within functional areas;

establish methods and procedures for departmental work activities;

identify and resolve operational challenges and communicate expertise

and approvals concerning department.

. Hire, orient, train, evaluate, and recommend compensation increases;

carry out disciplinary actions or recommends terminations of

employment.

. Share and provide appropriate information and anticipate informational

needs of all Distribution Center associates in accordance with company

quality and communication time schedule requirements.

. Prepare statistics and reports including monitoring of vendor and

carrier compliance to established procedures, number of trailers at

Distribution Center and amount of unloaded merchandise to ensure

optimum merchandise flow for increased sales/product availability.

. Responsible for 9 major Distribution Center projects.

. Awarded 100% Level of Service for timely and accuracy unloading,

Fiscal Year 2006; increased sales by 10% within my business-to-

business sales/product supply region.

Sysco Foods; d/b/a Fresh Point of South Florida

January 2004 - August 2006

$2B Produce and Dairy Distributor (the largest in South Florida) servicing

upper-tier segments of the hospitality industry; composed of one hundred

fifty employees. (Position was down-sized because of company acquisition.)

Facilities Director

. Directed the day-to-day activities of the facility; shipping,

receiving, sanitation, maintenance, inventory control, safety, HACCP

and OSHA.

. Managed 13 direct reports; 3 exempt and 10 non-exempt.

. Oversaw the operations of four facilities; three in Florida and one in

Puerto Rico.

. Accountable for the distribution center-wide safety of 230 employees.

. Team-worked with Sales and Marketing Department for increased business-

to-business sales.

. Assisted team members with new sales development related to hospitals,

service care centers, in-home care, and newly listed senior care

facilities; product listings, roll out, deployment, samples, sales,

delivery.

. Responsible for maintenance of warehouse equipment, providing both

preventative maintenance programs and necessary repairs.

. Responsible for warehouse safety programs providing a safe and clean

workplace for employees and within the regulations of all OSHA local

and state requirements.

. Recommended equipment requirements and replacements to the CEO

upgrading and maintaining the distribution center productivity and

efficiency.

. Achieved superior rating for AIB/FISA and FDA inspections.

Big Daddy's Coin Laundry and Dry Cleaning June 2003 -

January 2006

Family-owned business.

Owner Operator

. Built and managed successful business from the ground up after

relocating this family business from North Carolina.

. Owned and operated 3,600 square foot coin laundry - 2nd largest air-

conditioned coin laundry in Central Florida - which contained big

screen tvs, surround sound and welcoming decor.

. Maintained 80 wash/dry units by developing preventative maintenance

schedule.

. Increased profits from $3,200/month to $15,000/month due to aggressive

advertising, appearances by professional athletes, customer

incentives, business-to-business sales, hotel/hospitality service

sales, hospital sales, walk-in care center sales, medical center

sales, and senior care facilities.

. Managed staff of 5; developed 2 into Managers.

PepsiCo / Quaker Oats Company / Gatorade Division June 1997 - June

2003

$29B Food Company; $5B Company (Quaker Oats); Gatorade beverage

manufacturing facility for Quaker Oats composing of four teams of two

hundred employees. (Resigned due to family deaths and the need to

sell/manage family businesses.)

Distribution Center Operations Resource II (2/99 to

6/03)

Responsible for continuous operations regarding national and international

distribution, 200k square foot Distribution Center, product storage,

warehouse management systems (WMS), trouble shooting and preventative

maintenance for manufacturing and facility equipment.

. Controlled DC operations budget to include 7 plant accounts totaling

$175k annually by ensuring all KPI goals were achieved, maintaining +

2% variance through monthly account reconciliation; therefore reducing

cost expenditures and avoidances by 5% .

. Captured over $70k in cost savings by improved operational procedures,

overtime reduction and improved process planning.

. Reduced overtime in DC by improved floor planning and stronger

teamwork capturing departmental cost savings goal of $10k.

. Managed 18-25 non-exempt employees through partnering programs, work

stations, performance tracking and annual reviews; developed team to

reach all departmental and individual goals; resolutions to

departmental issues were achieved by hosting off-site team meetings

lifting employee morale.

. Developed 2 direct reports for internal management positions.

. Tracked direct reports' weekly and monthly work productivity to

increase floor efficiency by 30%.

. Developed DC SOPs for exempt and non-exempt team members.

. Achieved 99% accuracy regarding product inventory and departmental

budget audits, up from 97.5%, by daily cycle counts, floor

adjustments, process counts and daily production counts.

. Designed/installed new WMS system floor storage locations to increase

floor space for new products and SKUs for additional 20,000 pallet

positions.

. Assisted IT Department with WMS mini cooling system to reduce CPU

failure on DC floor by 30% during high volume shipments.

. Partnered with IT Department to maintain WMS system securities and

mainframe capabilities.

. Developed and performed WMS plant-wide system frequency audits to

eliminate low-frequency areas; maintenance and repairs for 20 RF units

and 10 hand-held units.

. Installed two-level rack storage system with plant-wide bar code tags.

. Designed/installed new rack system for cold storage products within

the Tropicana cooler; implemented 900 pallet spots within cooler and

case picking locations.

. Assisted with plans for new DC expansion and exempt office redesign.

. Participated in installation of Tropicana cold product cooler, a

10,000 square foot unit.

. Installed new pager system on DC floor to increase safety, page OTR

drivers to receive billing and reduced unwanted traffic around dock

door areas by 85%.

. Assisted with warehouse strategies for improved 3rd party shipping and

storage, LTL carriers and OTR carriers.

. Assisted Production Department with product storage from full

palletizer system, full chep pallet unloads and flavoring unloads

which reduced plant-wide OT by 15%.

. Manufacturing Assistant for increased product output and allocation to

meet JIT live loads for a monthly cost savings of $11k.

. Assisted QA with food safety by implementing unload seal

verifications.

. Responsible for twenty-unit battery station charging system,

maintenance, PMs and disposal of waste water bi-products from weekly

sanitation for reduction of costly repairs and acid boil overs,

resulting in $5k annual plant savings.

. Plant AIB/FISA/ISO Audit Member to achieve high quality food

production, facility maintenance, building security and SOP

preventative maintenance procedures.

. Plant shut down/rebuild Lead Team Member for new equipment installs to

improve daily floor operations and safety.

. Designed/installed dock door screen system for reduced bug activity to

exceed FISA inspections; achieved 95% accuracy regarding monthly

inspection audits; previous inspection average was 85%.

. Devised and implemented DC preventative maintenance schedule for floor

operation equipment, alarm systems, Tropicana refrigeration cooler

recording system and HVAC units; resulting in a DC cost saving of $30k

annually.

. Developed plant-wide and Departmental roll-out procedures for

emergency/disaster preparations.

. Installed plant-wide wireless alarm systems on lifts for reduction in

accidents of 30%.

. Assisted with battery station relocation for DC containing new

improvements, new equipment and safety shut offs to improve product

output and safety.

. Implemented DC floor safety fire walk way promoting increased safety

awareness.

. Worked closely with vendors and contractors regarding timely repairs,

installations and facility maintenance issues; Plant HSE leader for

element #13 PIT; shag drivers' certification.

. Co-Chair with Ergonomics HSE Element for plant-wide roll out and

training.

Sports Marketing Supervisor Quaker Oats Company(DC Operations) (6/97

- 2/99)

Managed 100k square foot DC.

. Developed and implemented national shipping strategy for Sports

Marketing Department improving shipping efficiency, reducing cost by

negotiating rates, increasing order delivery accuracy to customers,

and reducing freight claims from Quaker.

. Assisted Sales and Marketing Department to ensure all major

international events received and installed their product, related to

business-to-business sales, new business development, product

protocols, sample containment, new product roll, and assisted with

achieving 20% increase in sales through new customer buy-in

program/development.

. Ensured all orders were timely shipped nationally and internationally

to meet all KPI goals of 98%.

. Controlled $80k department budget.

. Responsible for team building and development of a highly skilled

output team of 5 direct reports and 10 seasonal employees.

. HSE Plant Trainer/OSHA certified.

. QA Assistant covering Supervisory role during peak Gatorade season,

empty bottle inbounds, chep pallet inspection/audit and flavoring

inbounds.

. QA quality food team member for plant FISA audits.

. Engineering Department Assistant for installs and process flow

improvement.

. Controlled/audited DC inventory to achieve 99% inventory accuracy; up

from 64%.

. Trained seasonal labor force for peak distribution season and achieved

outbound record of 100 hand-picked orders per day.

Environmental Protection Agency

May 1995 - June 1997

Federal and state government regulations regarding environmental sample

collecting; composed of fifty employees.

IDEM Environment Scientist III (Researcher)

. Responsible for state-wide $2 MM air monitoring equipment.

. Reported data to the Federal EPA regarding pollutant violations.

. Analyzed data from field sites for violation inspections to achieve

proper reporting.

. Improved equipment calibration for data reporting.

. Analyzed lab data for EPA studies. / Completed ozone research for EPA

regarding Chicago field study.

. Analyzed particulate dust for improved state-wide air quality.

. Installed lab equipment for new IDEM lab's new air monitoring branch.

. Analyzed Stage II gas for ozone and vapor II pollutants.

. Assisted in Factory Asphalt plant inspections to ensure OSHA safety,

air compliance regulations and employee health quality met state

regulations.

. Controlled and analyzed database for Indiana Grabner Stage II / Vapor

quality control systems.

Education

Masters Degree: Public Health/Epidemiology, May 1995, Indiana University,

IN

Graduate School full scholarship recipient / Research Assistant for Dr.

Dennis Daniels in the Epidemiology Department / Eta Sigma Gamma National

Honor Society Member / Golden Key Award Winner (research)

BS Kinesiology/Health, August 1993, North Carolina A&T State University,

Greensboro, NC

Undergraduate athletic/academic full scholarship recipient / All MEAC

Academic Team

Played football throughout school, received full football college

scholarship, and received NFL team tryouts for the Colts / Cowboys while

earning my Masters Degree.

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