Assistant Executive

Susan T. Riccobono

*** ******** ******, ***** ***, MI 48073 248-***-****

abl9cg@r.postjobfree.com

EXPERIENCE

Executive Assistant December, 2006 to Present

LJPR, LLC Troy, MI

Executive Assistant to the CEO. Responsibilities include coordinating

client marketing events, scheduling appointments, handle travel

arrangements, preparing reports for client meetings, creating new

procedures for processing client tax returns increasing productivity and

accuracy. Assisting in office management and Human Resources monitoring

expenses and implementing incentives to reduce company costs, reviewing and

recommending health care coverage and other employee benefit programs, and

completing new hire paperwork. Processed client requests and questions

concerning their accounts.

Executive Assistant October, 2005 to September, 2006

LandAmerica Farmington Hills, MI

Performed a variety of work supporting multiple executives. Processed

accounts payable, analyzed monthly expenses, reported on incoming and

outgoing orders. Provided support to the Human Resource Department by

processing new hire paperwork and tracking employees' schedules, attendance

and over- time.

Customer Support Supervisor May, 2003 to May 2005

Net Page Now St. Clair Shores, MI

Received all incoming customer calls, updated customer websites, maintained

Google account adwords to give client's website maximum exposure on web,

input all customer's account information into system, prepared new client

welcome packages, prepared audit reports for profit analysis, audited

recorded telemarketing phone conversations to ensure compliance with

federal regulations.

Legal Secretary September, 2000 to April, 2003

Velardo, Sugameli & Olson Troy, MI

Assistant to Armand Velardo. Responsibilities included drafting estate

plans and other legal pleadings, scheduling meetings, inputting and

generating billings using ACT, handling routine client requests, completed

various forms, trial and courtroom requests, and applications for clients,

mailed, faxed, or arranged for delivery of legal correspondence to clients,

witnesses, and court officials.

Legal Secretary November, 1999 to August, 2000

Finkel, Whitefield, Selik, et, al. Farmington Hills, MI

Assisted two partners. Responsibilities included drafting estate plans and

tax documents, scheduled meetings, handled routine client requests,

prepared correspondence, coordinated travel arrangements, screened all

phone calls and mail.

Foreclosure Specialist August, 1997 to June, 1998

Bank of America (f/k/a Standard Federal) Troy, MI

Monitored foreclosures to ensure completion within set time parameters.

Provided counsel with all essential information to process foreclosures.

Prepared reinstatement and payoff quotes for customers. Provided bidding

instructions to counsel nationwide for sheriff's sales. Processed payments

on accounts. Reviewed and updated monthly status reports.

Legal Assistant March, 1995 to June, 1997

Trott & Trott, P.C. Farmington Hills, MI

Legal work included preparation and filing of pleadings with various

courts. Monitored foreclosures from commencement to conveyance. Acted as a

liaison between clients and co-counsel nationwide. Analyzed statements for

professional services rendered from co-counsel. Dictation for four

attorneys. Updated internal tracking system.

EDUCATION

College for Financial Planning 2008 to October 2009

Registered Paraplanner Designation

Oakland Community College 2004-2006

Completed courses toward my Liberal Arts degree. No degree obtained.

SKILLS

Excellent typing skills with a speed of 75 WPM and a 98% accuracy rate.

Advanced knowledge of computer applications including MS Word, Excel,

Outlook, PowerPoint, ACT and ProTracker. Excellent dictation skills.

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