Sales Customer Service

Danielle Loughmiller

McKinney, Texas *****

214-***-**** - Mobile

www.linkedin.com/pub/dir/danielle/loughmiller

abl9b4@r.postjobfree.com

Sales Professional

Insatiable appetite for success!

Increased annual revenue in sales territory by 30%

Proven ability to assess, communicate and implement effective business

solutions

Dependable, result-oriented professional with solid performance track

record

Regularly exceeded sales quota by 20% to 40%

Consistently ranked top 5 performer in entire sales force

Experienced Sales Techniques Trainer

Certified Leadership and Customer Service trainer

Information Technology Professional

Consistently acknowledged by previous employers for providing

innovative leadership

SKILLS SUMMARY

Software:

Microsoft Windows 7 - Office 2007 (power user and trainer)

SAP - Sales & Distribution module (power user and trainer)

J.D. Edwards (power user and trainer)

E.S.R.I - ArcInfo and BullBerry Suite (GIS Mapping)

Peregrine ServiceCenter

WebEx

Avaya CMS Supervisor

McAfee ePolicy Orchestrator

Language:

Fluent in Portuguese and French with basic knowledge of Spanish

PROFESSIONAL EXPERIENCE

McAfee Inc.

Plano, TX - 972-***-**** (Security Software) 2010 / Present

Technical Support Engineer

The world's largest dedicated security vendor, with the broadest and most

complete solutions and services in the industry - from the endpoint,

through the network, and "in the cloud"- McAfee addresses emerging threats

and security risk management challenges. As a Technical Support Engineer,

it was my responsibility to provide customers with technical support for

the entire McAfee suite of products, applying broad working knowledge of

the products as well as information systems, network topology and security,

identify network issues, interpret logs, suggest solutions and ensure

customer satisfaction. I was assigned to the L-TAM department.

Independent Contract work

Various locations - DFW area - 214-***-**** 2008 / 2010

Office Team

Work as Translator/Interpreter for international pilots who come for

aircraft training, including ground school and simulator training at

the CAE SimuFlite facility, in Irving Texas. These are short term,

sporadic assignments.

WyzAnt

Tutor for French, Portuguese, ESL and general computer classes for

adults and children. These are short, medium or long term assignments,

depending on knowledge level and objective.

Avnet Inc.

Richardson, TX - 214-***-**** (Distributor of Electronic Components) 2007 /

2008

Product Manager - IP&E

Avnet Electronics Marketing is one of the world's largest technology

marketing, distribution and services companies. In addition to offering a

broad array of electronic components from leading manufacturers, Avnet also

provides engineering design-chain services combined with supply-chain

services to its customers. As a product manager, it was my responsibility

to maintain high level relationship with designated suppliers, coordinate

pricing and availability, champion product information, training as well as

maintenance and negotiations of special pricing agreements and contracts. I

was responsible for managing Molex, Tyco (including Amp, Ansley, Augat,

Corcom, M/A-Com, Raychem), Vishay (Sprague), Bourns, NIC and Kemet.

Consistently grew market share for my lines by at least 15%.

ACS - Affiliated Computer Services, Inc

Dallas, TX - 214-***-**** - (Outsourcing Computer Services) 2006 / 2007

Technical HD Analyst and French Linguist

ACS offers outsourcing solutions for clients around the world and delivers

higher quality, increased productivity, and lower costs. For Business

Process Outsourcing (BPO) and Information Technology Outsourcing (ITO). As

a highly skilled, seasoned professional, as a Technical HD Analyst I

applied a broad working knowledge of information technology products and

services to more complex assignments and assisted less experienced staff in

the application of technical concepts, practices and procedures. I was

exclusively assigned to the Global Business Information Systems for The

Scotts-MiracleGro Company branch located in France. Throughout my tenure, I

was consistently in the top 2 agents in number of tickets resolved, and top

5 in customer satisfaction.

Effective Training and Consulting International

Dallas, TX - 972-***-**** - (Consulting) - Contract 2005 / 2006

Consultant, Trainer

ETCI is a company that provides consulting and training with special

emphasis on effective intercultural and cross-cultural communication

focused on multinational organizations as well as government agencies

dealing with diverse minorities. With an ever growing globalization, many

companies are hiring employees from different cultures and outsourcing in

different countries, requiring an international approach to communication.

In addition to speaking the same language, it was my job to convey to the

employees how important it is for both sides to understand the correct

meaning of what is being said. As a consultant I was involved in a long

term project that included planning, designing, developing and executing

training workshops, train-the-trainer and implementation of programs for

public safety agencies in Brazil.

BullBerry Systems Inc.,

Bismarck, ND (Texas) - 701-***-**** - (GIS Mapping Software) 2004 / 2005

Regional Account Executive

BBSI is a software development company, that delivers spatial (location-

based) software solutions to meet the demanding needs of emergency and

crisis management personnel through GIS data building. BullBerry provides

GIS mapping software to 9-1-1 centers at the County level. The software

provides a faster way for responders to reach an emergency and aids in

Homeland Security related functions. To penetrate new territory of Texas,

Oklahoma, Louisiana, Arkansas and Missouri, I devised a full territory

analysis and business development plan, put in place to ensure full

coverage of the market and to meet revenue objectives. This was achieved by

contacting appropriate 9-1-1 Director at local PSAP (Public Safety

Answering Point), delivering presentations to County Commissioners and 9-1-

1 Board, participating and exhibiting in regional and national conferences

and developing relationship with new and existing Business Partners. I

worked out of a virtual office and was solely responsible for process

implementation.

- Member of NENA - National Emergency Number Association

- Member of APCO Intl. -Texas Chapter - Association of Public-Safety

Communications Officials

Hutton Communications, Inc.,

Carrollton, TX - 972-***-**** - (Wireless Equipment Distributor) 2002 /

2004

Corporate Sales Trainer / Account Manager

Hutton is a distributor of commercial wireless communications equipment who

serves cellular and radio communications dealers, wireless communications

carriers and self-maintained end-users of communications systems. As

Corporate Sales Trainer, I provided continuous hands-on training to entire

sales force in the U.S. and Canada for J.D. Edwards software focused on

sales and product, sales skills and techniques, technical product

knowledge, company operating policies and procedures, coaching, and

computer training in general. Designed, developed and implemented training

program for Sales Reps of all levels and worked in conjunction with IT to

improve and develop new sales tools within ERP system. Participated in

implementation of J.D. Edwards upgrade and maintained relationship and

coordinated Product Training with top 30 suppliers. I also had the

opportunity to be acting Sales Manager for an extended period of time. As

Territory Account Manager key responsibilities included sales growth,

maximizing sales in a timely, reliable and consistent basis, including

government bids and GSA schedules. I was also a member of the JDE and Sales

Steering Committee for cross training and improvement in sales techniques.

Increased key account revenue in 3 months and regularly exceeded sales

quota by 20% to 40%.

Arrow Electronics - RF Vision Division,

Plano, TX - 800-***-**** - (Electronic Component Distributor) 2000 / 2001

Sales & Marketing Rep.

Arrow Electronics is a major global provider of products, services, and

solutions to the electronic component and computer product industries. The

RF Vision division was formerly owned by Wylie Electronics, and both were

purchased by Arrow in early 2000. As Sales Rep, I supported demand creation

activities with major lines, managed account base, specializing in

consultative sale of RF (Radio Frequency) and Microwave technology,

complemented Field Sales activities, maintaining good rapport with a high

level of customer service and pre-qualifying leads on new accounts.

Negotiated product pricing and availability and processed large quotes and

orders.

Was offered and had prepared to become Field Sales Rep. prior to re-

organization

M/A-COM Inc, a Division of Tyco Electronics -

Lowell, MA - 978-***-**** - (Electronic Components Manufacturer) 1996 /

2000

Sr. Customer Service Rep. / Field Sales Rep.

M/A-Com is a world-leading developer and manufacturer of radio frequency

(RF) and microwave semiconductors, components and IP networks solutions. As

Sr. Customer Service Rep, I was responsible for managing and negotiating

government contracts, special key accounts, with particular emphasis on

Connectors. I worked in the Interconnect division and Government and Space

Projects department of the Aerospace & Defense division.

Responsible for establishing prices and coordinating group testing in

accordance with ISO procedures, in response to RFQ's from customers

worldwide, using SAP. I also served as project manager for software

implementation and upgrade as well as for a variety of critical technical

projects, such as SAP software training during merger transition.

Contributed to development of sales policies and procedures as well as

training procedures. Increased annual revenue in sales territory by 30%

Was offered promotion to supervisor prior to being acquired by Tyco

Electronics.

EDUCATIONAL BACKGROUND

Degree

Collin College

Information Systems/Networking

Expected Graduation 2011

Technical & Sales

Genuine Leadership and Customer Service (AchieveGlobal) - certified trainer

Professional Selling Skills (AchieveGlobal)

Hutton Sales Techniques Modules - trainer

Hutton Technical Wireless Product Training Modules - trainer

Molex Product Training

RF and Wireless made Simple Seminar

Business Computer Information Systems

A+

Network+

Special Interests

Technician Class Amateur Radio Operator (KE5ERP)

Director of Continued Education for Non-Profit Organization WildCare

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