Manager Customer Service
Resume:
Christina McCain
P.O. Box ******
Toledo, OH ****4
***************@*******.***
Profile
Highly knowledgeable and results based manager with exceptional communication skills and the ability to
lead and motivate others. The ability to work well under pressure, especially in an on-demand environment.
Able to work independently or as part of a team of people from a wide variety of backgrounds; continuously
meeting deadlines.
Areas of Expertise
Logistics Management Inventory Control
Lean Manufacturing Supply Chain Cost Reductions
Root Cause Analysis Process Re-engineering
Education
The University of Toledo – College of Business, Toledo OH. Master of Business Administration, 2007
Double Major: Operations Management and International Business
GPA 3.667
The University of Toledo – College of Business, Toledo OH. Bachelor of Business Administration, 2004
Double Major: Marketing and International Business
Language: Spanish
Experience
Fenner Dunlop (Toledo), Toledo, OH. 2009-Present
Traffic and Safety Manager
Oversee the daily operations of the shipping and receiving department
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Save the company thousands of dollars per month by consolidating freight and monitoring intra-plant
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spending
Responsible for plant safety, following OSHA guidelines and monthly safety metrics
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Assisted in writing the Safety Management Plan, to change the plant culture from a task based
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to behavior based system
Technical Training, Inc., Rochester Hills, MI. 2007-2008
Material/Production Control Supervisor for Chrysler
Managed 18 direct reports in the Material Handling department at Toledo North Jeep Assembly
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Updated and maintain KANBAN electronic parts ordering system to ensure inventory records
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integrity including inbound truckload discrepancies, supplier performance and critical part shortages
Re-sequenced parts ordering system to eliminate 20 minutes for the parts delivery cycle
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Created records management process to ensure smooth transition during model year changeover
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The University of Toledo, Toledo, OH. 2006-2007
Graduate Assistant to the Vice President of Administration
Responsible for special projects for functions reporting to the Vice President of Administration including
Facilities, Purchasing, Information Technology, and Human Resources. Also integral in the integration the
corporate culture of the newly merged institution of The University of Toledo and Medical University of Ohio.
Tri-State Expedited, Inc., Millbury, OH. 2005-2006
Operations Supervisor/Logistics Coordinator
Managed 9 direct reports in arranging expedites, specializing in non-traditional LTL moves, heavy
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haul, temp control, air freight and chartered aircraft moves
Facilitated international customs clearance of FAST shipments and CANPASS databases
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Promoted from Logistics Coordinator to Operations Supervisor after only 6 months of
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employment
Developed and instituted measures to verify spending on special projects, covering the cost of
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the expenditure 95% of time, and reported weekly profits directly tied to the adoption of the special
project
Department was top performer 3 out of 4 weeks per month, with highest load counts and highest
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profit margins for loads taken
Logistics Services, Inc., Warren, MI. 2004-2005
Operations Manager for GM Moraine Truck Plant
Complete responsibility for second shift operations for main cross-dock, with 5 direct reports and a total
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staff of 31
Monitored inventory levels and matched with inbound and outbound truck schedules
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Materials Analyst/Plant Liaison for Auto Alliance a Ford/Mazda Joint Venture
Monitored inventory and oversaw material handling during launch of 2005 new model Ford Mustang.
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Intermediary between plant superintendents, LSI management and staff, and UAW line-workers and
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material handlers
Promoted twice within one year for outstanding performance. Started as Materials Analyst and
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promoted to Plant Liaison at Auto Alliance. Then promoted to Operations Manager to take over new
contract at GM Moraine
Main point of contact with Mazda corporate engineers due to my understanding of Japanese culture
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Grand Aire, Inc., Swanton, OH. 2002-2004
Customer Service Agent/Dispatcher
Arranged air expedites for automotive suppliers as well as the Big 3 throughout North America,
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including coordinating customs, ground transportation, and freight brokerage after hours as well as pilot
scheduling to abide by all FAA Rules and Regulations
Entrusted with the responsibility of after hours operations at high traffic Fixed Base Operation (FBO)
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Initiated a close relationship with Marketing to achieve sales goals and constantly received positive
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customer feedback
Cincinnati Training Terminal and Services, Inc., Cincinnati, OH. 2000-2002
Master Customer Support Agent for GE Aircraft Engines
• Resolved Aircraft On Ground (AOG) emergency orders for customers, finding alternative parts
if available, saving airlines thousands of dollars in lost revenue
Re-engineered processes for engine back-to-birth records and engine configurations to save 30 minutes
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of research time from entire process
Awards
Best Presenter. 2007 Key Bank Minority MBA Case Competition
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Professional Memberships
APICS
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Alpha Kappa Psi
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Community Service
Junior Achievement volunteer
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Red Cross volunteer
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