Manager Customer Service
Resume:
Anthony Boughner
-*
New Philadelphia, OH 44663
**********@*******.***
QUALIFICATIONS PROFILE
Accomplishments/Skills:
-Illustrated leadership skills on high school football, baseball, and basketball and college
baseball teams
-Illustrated leadership while playing Minor League Baseball for seven years on various
professional teams
-Knowledgeable in compliance issues regarding to federal, state, and local rules and
regulations
-Proficient with Microsoft Word, Excel, Works, PowerPoint, Outlook, Windows,
Internet Explorer, and CMHC (Financial/HR System used by Crisis Intervention and
Recovery Center)
EDUCATION: Bachelor of Science in Human Resource Management, 2001
Ohio Valley University, Vienna, WV
Honors/Strengths:
-Excellent interpersonal skills
-Excellent team skills
-Excellent leadership skills
-Well-organized
-Proficient with details
-Excellent analytical skills
-Excellent time-management skills
-Excellent communication skills (oral and written)
-Dean’s List
-Cum Laude
-3.37 overall GPA on a 4.0 scale
-Who’s Who Among Students in American Universities and Colleges
-Named NCCAA player of the year – 2001
-Named NCCAA All-American – 2001
-Honorable Mention Conference Selection (WVIAC)-2001
-First Team All-American NCAA Division II Baseball – 2001
-Named to Northern League All-Star team and Pitcher of the Month – July, 2004
-Pitched and won Game 4 of 2008 Northern League Championship Series
WORK EXPERIENCE
November 2008-Present
CRISIS INTERVENTION AND RECOVERY CENTER
Canton, OH
Human Resources Assistant
Assist with coordinating the recruitment, selection, orientation, and training of competent
personnel in accordance with established hiring practices and procedures. Assist in
keeping licensure and certifications current in personnel files. Assure that appropriate
training records are maintained for staff personnel. Assist with the tracking and
maintenance of the employee performance appraisal system by informing the supervisor
when appraisals and salary reviews are due. Maintain attendance records and records of
counseling, warning, and other disciplinary action taken against employees. Maintain
confidentiality of all agency information and pertinent staff/personnel information in
accordance with the Privacy Act, as well as our established personnel policies governing
the release of information. Assist with the administration and maintenance of all benefits
programs including COBRA and Family Medical Leave (FMLA). Assist in the
processing of payroll information by keeping staff records in CMHC accurate and up to
date with regards to additions/deletions, salary changes, position/department changes,
address/name changes, etc. Provide public information (i.e., verification of employment,
wages, etc.) in accordance with current laws, regulations, and guidelines governing such
matters. Attend and participate in workshops, and seminars to keep abreast of current
changes in personnel matters, as well as to maintain a professional status. Attend
monthly Stark County Safety Council meeting to keep up to date with current issues.
Maintain online training system (Netsmart University) in order to track employee
continuing education.
February 2002-September 2008
Baltimore, MD, Cincinnati, OH, Schaumburg, IL, St. Paul, MN, Kansas City, KS
Minor League/Professional Baseball Player
Signed by the Baltimore Orioles after graduating from Ohio Valley College. After several
years in the Orioles organization signed with the Cincinnati Reds . Since then have
played independent baseball in the Northern League and American Association
Professional Baseball League. Spent time in Schaumburg, Illinois, St. Paul, Minnesota,
and Kansas City, Kansas after stint with Orioles and Reds. Have played with and built
relationships with many people of different backgrounds and cultures. Involved in
community outreach programs, such as Habitat for Humanity and visiting children in
hospitals, libraries and schools. Worked with children of all ages teaching them
fundamentals of baseball. Further developed concept of team oriented goals. Considered
a leader by fellow teammates and coaching staffs. Assisted Strength/Conditioning
coaches develop workout programs for players. Often led pitching staff in wins, innings
pitched, starts, strikeouts, and ERA. Assisted pitching coach in organizing scouting
reports of other teams for pitching staff. Assisted Field Manager in making in-game
decisions regarding the pitching staff. Assisted Manager in scouting for potential players.
Have learned the hard work, dedication, and self-sacrifice it takes to win at the highest
level.
November 2005-Present
SLUGGER’S BASEBALL ACADEMY
Pitching/Hitting Instructor
Direct hitting and pitching camps, classes, and team workouts. Schedule appointment
times for lessons. Organize team workouts as well as individual lessons. Assist in
management of facility. Meet with parents to discuss strengths and weaknesses of
individual players from a baseball standpoint. Develop individual workouts for students
to follow during baseball season and separate workouts for the off-season. Break down
pitching and hitting mechanics through video analysis.
December 2006-April 2007
WESTERN-SOUTHERN FINANCIAL GROUP, Coshocton, OH
Sales Representative/Registered Representative
Responsible for prospecting for new clients and setting appointments. Met with existing
clients to update current coverage and introduce new products and services. Assisted the
Sales Manager with daily business operations of office. Helped clients develop a financial
plan to reach their personal financial goals.
November 2004-December 2004
SEARS, ROEBUCK AND CO., New Philadelphia, OH
Receiving Associate (Seasonal Work)
Unloaded incoming shipments to stockroom. Answered customer requests and filled
orders. Kept receiving room neat and orderly by stocking incoming inventory in an
organized way. Assisted customers with loading of products to vehicle.
September 2003-May 2004
IMAGE ONE GRAPHICS, Parkersburg, WV
Administrative Assistant-Human Resources
Responsible for administrative and clerical tasks, sales, customer service and satisfaction,
and maintenance of Parkersburg store. Answered phone calls concerning policies and
general information. Responsible for filing, faxing, and copying documents. Analyzed
and reviewed resumes from potential employees and discussed qualifications with
manager. Provided daily HR assistance. Assisted Manager in embroidery and screen
printing.
September 1998-December 2001
Ohio Valley University, Vienna, WV
Assistant to Athletic Director (Work-Study Program)
Responsible for collecting and organizing men’s and women’s basketball stats.
Supervised fitness facility and gymnasium. Assisted in maintenance of athletic facilities.
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