Customer Service Human Resources

Marcy L. Stutzman

**** ********* ***., **** #*

Baltimore, MD 21230

443-***-****

abl98z@r.postjobfree.com

EDUCATION Indiana University of Pennsylvania (IUP), Indiana, PA

Bachelor of Science, Business Management Major/Marketing Minor

Degree completed: May 2005

Summa Cum Laude

Rockhurst University Continuing Education

Human Resources and the Law Workshop

Completed: June 8-9, 2006

WORK EXPERIENCE

Mary Kraft Staffing and HR Solutions Lutherville, MD

Human Resources Specialist Jan 2008 - Present

Recruiter Nov 2006 - Dec 2007

. Maintain and develop client relationships by providing superior

service

. Document all actions taken with each client/candidate in the

AST database

. Brainstorm creative staffing solutions in order to better serve

clients

. Frequently interact with accounting and payroll to resolve

discrepancies in invoices/paychecks

. Maintain detailed employee records

. Develop and maintain client and applicant relationships

. Interview, hire/place, counsel and terminate

candidates/employees

. Communicate daily with a team, including a recruiter and an

account manager

. Represent the company at career fairs, conferences and

outplacement workshops

. Post enticing career advertisements online and source

candidates

. Prescreen potential candidates via telephone for employment

consideration

. Contact candidates' professional references and administer

background checks

. Document all actions taken with each client/candidate in AST

database

Seven Springs Mountain Resort Champion, PA

Benefits Specialist Oct 2005 - Nov 2006

. Administered all benefits, profit sharing, and pension

withdrawals for eligible staff members

. Served as Secretary of the Benefits Committee with Corporate

Executives

. Contributed to the development of employee website

. Assisted in hiring process (pre-employment drug testing &

inside paperwork)

First National Bank of Pennsylvania Somerset, PA

Customer Service Representative Summers 2003 & 2004

. Responsible for $15,000 cash drawer at all times daily

. Conducted up to 150 transactions per day

. Balanced daily branch totals

. Resolved customer inquiries

PROFESSIONAL EXPERIENCE

IUP Small Business Institute Program

Indiana Regional Medical Center Indiana, PA

Student Consultant Jan 2005 - May 2005

. Researched and developed survey

. Contacted community members via telephone to conduct survey

. Compiled and analyzed data in comparison with past study

. Presented results and recommendations to PR/Marketing director

and CEO

SKILLS

. PeopleSoft

. Windows 95 and higher

. Microsoft Office (Word, Excel, Access, PowerPoint, Outlook,

Publisher)

. AST/Persona

. MatchMaker

. Kronos

. GroupWise

. SPSS

. SERVQUAL model and surveys

ACTIVITIES

. Highlands Volleyball Club Coach (2006)

. Seven Springs Wellness Committee

. 2006/2007 Manchester Who's Who Among Executive & Professional

Women nominee

COLLEGE ACCOMPLISHMENTS

. Sutton Chapter Mortar Board

. Phi Eta Sigma

. Phi Kappa Phi

. Beta Gamma Sigma

. Dean's List

. Provost's Scholar

. Robert & Irene Bozzone Business Scholarship (2003)

. Eileen Quinn Hull Business Scholarship (2004)

. Eberly College of Business Outstanding Management Student Award

(2005)

. IUP Women's Volleyball

. IUP Athletic Committee

. IUP Scholar Athlete

. PSAC Scholar Athlete

. All-Atlantic Region Team (2003 & 2004)

. PSAC West Second Team (2003)

. CoSIDA Academic All-District II Team (2004)

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