Manager Customer Service

Nicholas W. Fair

**** *********** *****, ************, ** 30135

(720) 309 - 2986

abl98y@r.postjobfree.com

Operations and Marketing Manager

Business planner who can develop and implement systems and procedures, that

ensures an efficient and profitable operation.

Areas Of Expertise

Professional Experience

Marketing Manager, Coyote Ugly Saloon in Denver, CO and Memphis, TN

As Marketing Manager, I successfully developed and implemented a

marketing structure for Denver and Memphis. This job entailed developing

an internal and external marketing plan after analyzing business. The

plan included several creative and cost effective marketing and

promotional campaigns that took place on a short term and an annual

basis. I also served as media buyer and worked with webmasters and

graphic designers to come up with web content and local advertising

mediums, and developed a social media marketing strategy that generated

more business.

. Created strategic partnerships and co-branding opportunities with

Memphis Motorsports Park, Harley Davidson, and Jack Daniels and

other various brands.

. Co-partnered with national events such as major bike rallies NHRA,

NASCAR, and Elvis Week.

. Partnered with organizations and created charity driven promos (the

Muscular Dystrophy Association, St. Jude, and Breast Cancer, etc.).

. Increased daytime business by 25 percent

General Manager, Coyote Ugly Saloon in Denver, CO June 2009 to March

2010

I oversaw facilities and services along with supervising 50 plus

employees. Controlled cost through budget development, P&L analysis, and

forecasting customer flow so service and sales were optimized. I improved

operations by recruiting and training my staff and then motivated FOH/BOH

to work as a team and lead by example. Personally handled equipment and

maintenance issues so service would be constant and cost minimized. I did

vendor research to obtain cost-effective supplies and equipment.

Utilized, QuickBooks daily for entering daily sales, accounting and bill

paying, and Microsoft Office for designing forms to track inventory,

customer flow, and shrinkage.

. Improved employee performance through team building and training

exercises.

. Generated over $3 million in revenue annually.

. Developed managers from employees that demonstrated potential.

Nicholas W. Fair

(Continued)

Assistant Manager, Coyote Ugly Saloon in Memphis, TN Feb. 2007 to

June 2009

Personally interacted with customers to guarantee satisfaction. Held

daily meetings to keep staff apprised of standards and special events.

Coordinated with kitchen staff to design a menu to fit the needs of

our customers.

Increased sales by earning the trust of employees and setting an example of

how to retain customer loyalty through great service.

Raised morale by installing a system to ensure the best workers received

the best shifts.

Trained and motivated staff to provide outstanding service from the time

the customer walked through the door until they left.

Managed approximately $1.5 million in revenue annually.

. Cultivated and established vendor co-ops. Coordinated co-brand

event marketing.

. Increased check average 40% through customer service.

Awards and Certifications

"Best Marketing Manager in Coyote Ugly Saloon"

"Most Improved Store In Coyote Ugly"

ABC Certified

TIPS Certified

Education

University of Memphis

Computer Engineering and Marketing.

References Available Upon Request

. Customer Satisfaction

. Cost Control

. Merchandising

. Inventory Management

. QuickBooks

. Budget Development

. Microsoft Word, Excel, and Power Point

. Business Development

. Strategic Marketing and Planning

. Product Marketing

. Partnership Development

. Event Planning

. Adobe Photoshop

. Scheduling

. Payroll

. P&L Analysis

. Team Building

. Bill Paying

. Forecasting

. Light Computer

Programming

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