Sales Customer Service

**** ********* ***** ? North Salt Lake, UT ***** ? 801-***-**** ?

abl98g@r.postjobfree.com

Objective

A committed leader seeking opportunity in a sales or marketing position in

a goal-oriented environment while utilizing substantial inside retail sales

skills to develop into outside sales and business development.

Profile

. 17 years experience as an organized, energetic and client-focused

professional with a balance of sales, financial, technical,

operational and marketing skills.

. A creative communicator and salesperson able to easily establish

rapport with individuals and groups at all levels to create strong

relationships through partnership and business growth.

. Strong retail and apparel background with focus on brand identity,

purchasing demographics, domestic and international markets, ordering

scales and open to buy efficiency.

. A motivated, team player with a stellar reputation for perseverance,

dedication, developing clientele through prospect research, high sales

results, outbound marketing and exceeding company expectations.

Skills Summary

Executive level sales and operations Outbound calling and prospect

research

Business development Purchasing demographics and size

Financial strategies and cost scales

control Advanced analysis and data

Marketing and promotion worksheets

Brand identity and product marketing Retail apparel and gifts

People development

Personal book and clientele US and International markets and

development mills

Professional Experience

The Grand America Hotel

2007 - Present: Executive Director of Retail

. Directly responsible for complete operations of 6 gift and apparel

boutiques ($2.5 million in annual sales) within one of the world's

leading top 5-diamond hotels including sales, financial planning,

purchasing, marketing, merchandising, systems reporting, management

and training. Also responsible for all holiday decor design and

installation and visual standards throughout the hotel.

o Developed personal book and customer lists for all sales people

to increase profit by 13%

o AAA 5-diamond awarded for standards and excellence in sales and

presentation

o Consistent cost control and productivity and decreased expenses

by 2% year after year

o Resourced markets for key product lines to increase sales and

add new customers

Nordstrom

2004 - 2007: Women's bridge area manager and "Service sells" leadership

trainer.

. Progressive leadership for one of the nation's leading retailers.

Sales and management in the store's top square footage sales area of

$8 million per year. Responsible to lead in sales, develop personal

customer lists and repeat customers, train and supervise others,

exceed sales expectations and motivate a team of full and part time

employees. Also responsible for the training of new employees in

customer service courses and the use of client building tools to

maximize sales results.

o Robust record of success in achieving sales increases 19 months

running. Winner of annual department sales results cup, 3-time

department of the month and 10- month consecutive recognition

for outstanding results in 2004.

o First recipient in Utah for the Eric Nordstrom Personal book

award given to the top

salesperson with the strongest clientele through cold calling, direct

contact and prospect research.

Professional Experience (continued)

Nordstrom

1996 - 2004: Regional buyer/business development.

. Northwest area buyer responsible for a $10 million, 19- store open-to-

buy and its financial planning including its maintenance and analysis.

Attended national and international markets to purchase goods and

gain knowledge of apparel operations, developed a national clientele

through promotion and marketing events, researched customer

demographics and specifications for effective sizing, styling and

color purchasing. Marketed product and effectively communicated while

providing great customer service to build and strengthen in- house,

customer and vendor relationships.

o 3 time regional nominee of highest team leadership recognition:

The Inverted Pyramid Award.

o 4 time monthly regional buyer recognition award for overall

sales increase and profitability.

o Northwest buyer of the year 2002 for overall sales and profit.

o National nominee for buyer of the year 2002.

Nordstrom

1994-1996: Office manager

. Buyer and merchant office manager responsible for the daily

maintenance and performance of specialized office support tasks

including preparing and analyzing buyer reports and spreadsheets,

maintenance of buying records and files, tracking orders, effective

communication with team leaders, store managers, buyers, merchants and

vendors.

o Articulate, analytical and results oriented recipient of the

right-hand award 1995.

Nordstrom

1993-1994: Loss Prevention

. Agent responsible for the store's safety and loss prevention

operations. Performed internal investigations to prevent company loss

as well as administered company security programs to guard against

theft, violence or other threats against the company or its employees.

Upheld the no tolerance and open-door policies as well as cultivated

a high level of morale and ethics among employees.

Community Outreach

JDRF volunteer for the Utah chapter. Teen mentor for newly diagnosed

female Type I diabetics

Father's Day Council board member and event planner

Festival of the Trees donator and decorator since 1996

Volunteer youth softball coach for Bountiful Bonnet Ball league

United Way volunteer

Education

Weber State University

Associates Degree

Ogden, Utah

1996 - 1999

Amy Browning

Amy Browning

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