Latha Jeyabalan

Tel: 904-***-****

Experience Summary

•Over 10 years of experience as a Business Analyst in

Financial/Banking/Airlines/Software Industry.

•Domain knowledge in E-commerce and web-portals.

•Successful work experience working for large systems at CitiGroup, JP Morgan Chase,

Bank of America for Visa, Master Card and Amex Credit Card applications.

•Excellent skill in serving as liaison between IT and business team.

•Expert in software development life cycle, including analysis, design, development,

testing and implementation of software applications.

•Superior analytical, critical thinking and problem solving skills

•Proven technical and business documentation skills

•Ability to communicate complex information in easily understood way

•Expert skills in formulating questions for sponsor interviews, requirements gathering,

writing functional specs, gathering business rules, mapping traceability matrix,

establishing process and risk analysis. creating flow diagrams.

•Enforced change management processes and captured all changes as new revisions of

systems documentation.

•Set well defined and realistic personal goals; display a high level of initiative, effort and

commitment towards completing assignments in a timely manner.

•Work with minimal supervision and is motivated to achieve and demonstrate

responsible behavior.

•In depth knowledge of designing use cases

•Expert in working with Rational Unified Process (RUP)

•Solid Documentation skills to ensure proper communication channels between

Business sponsors and technical teams during the entire software development

process.

•Motivated self-starter with exceptional team building, Leadership, and interpersonal

skills.

•Good team player with the ability to work in time sensitive environments

•Can Work with the business to analyze business requirements and review/produce

specifications for any new/change to technology applications

•Experience in conducting/facilitating Stakeholder Interviews, Joint Application

Development (JAD) for effective requirement gathering

•Ability to manage multiple concurrent projects through complete life cycle from

requirements to implementation

•Experience in creating functional specifications

•Excellent time management skills with the ability to prioritize critical and non-critical

duties

•Able to work with the standard commodity office tools (e.g. MS Office suite and others).

•Experience working with off-shore team.

TECHNICAL SKILLS

Methodologies : JAD, Agile Method, Rational Unified Process (RUP)

Operating Systems : SUN Solaris 8.0 (Open Server), Windows NT/2000/XP.

Hardware : Ultra Sparc, 900s, HP-UX, IBM AIX 5L, Intel Pentiums.

Languages : J2EE, SQL.

RDBMS :Sybase 12.5.

Mainframe : IBM 3270. Total Systems (TSYS)

Database Tools :SQL Navigator, Toad.

Internet Tools : HTML, XML.

Testing Tools : Win Runner 6.0, Test Director 7.6, HP Quality Center 9.2.

Tracking Tools : PVCS VM 6.0/Tracker 7.0, Rational Suite Enterprise.

CAREER HISTORY

JPMC, Wilmington, DE

Business Analyst

Nov 09 - April 2010

(UDAP project)

Worked on a UDAP / Reg Z project for Marketing Services.

•Responsible for creating Functional Specifications for NIT project.

•Served as the liaison between the lines of business and the Development team

• Interviewed the Stakeholders - Business Managers, Developers and RTE Owners

to compile the

NIT /UDT sheet.

• Analyzed Wireframes & Functional Specifications to prepare Scenarios.

• Validating the rewards redemption process in CLS, LSP and Vault.

•Validated the points/amount balance in C3/TSYS - before and after making the

purchase.

Created, validated & executed Test Scripts.

•Enrolled Debit and Credit accounts in Admin Tool.

•Worked with Partners/Vendors - Maritz Vault, Loyalty Service Platform,

Rearden, Mall Networks & Points.com.

•Worked on Chase VRU/IVR for Loyalty 6.

Environment: C3 (Tsys), LSP, Maritz Vault, HP Quality Center 9.2, Excel, Windows XP,

Citi Bank, FL

Senior Business Analyst

June – July 09

(Regulation Z project)

Worked on UDAP - (Unfair or Deceptive Acts or Practices) Balance Transfer Strategy.

This project was about the change in Regulations (Reg Z)to improve the effectiveness

of the disclosures consumers receive in connection with credit card accounts. Worked

simultaneously on Payment Tag,Pay Pass(Contactless payment mode)

& E-Statement application.

Description:

•Participated in the Project Definition Kickoff.

•Analyzed the Technology Project Request and Interviewed the Project Sponsor.

•Served as the liaison between the lines of business and the Development team.

•Worked directly with the business to ensure requirements and goals are correctly

understood during the Analysis phase.

•Worked directly with the development team to ensure system enhancements are

correctly transitioned to the Build phase.

•Created documentation (Functional Specifications) for the Development team to code

functionality into customer support applications.

•Created Business Requirements Document.

• Created additional documentation to communicate planned system functionality and

implementation processes to the business and development teams consists of

the following: Use Cases & Process Flows.

•Created Use Cases for Payment Tag / Pay Pass.

•Conducted impact assessments to understand business and application implications to

requests being considered.

•Created Features List from the Technology Project Request.

•Created Traceability Matrix by mapping the Features captured with Technology Project

Request reference, and BRD reference.

•Analyzed and Gathered Business Rules for the Online Balance Transfer project.

•Worked hip to hip with User Interface Leads, assisting them with building wireframes.

•Coordinated with the Legal, Copy Writers, Content Management and Spanish

Translators..

•Worked with Off -shore developers through conference calls.

Environment: Domino, Excel, Windows XP, Microsoft Share point.

Airlines Reporting Corporation Arlington, VA

Senior Business Analyst

07/2007 – 11/2008

ARC is a technology solutions company providing transaction settlement and data

information services. Airlines, travel agencies, corporate travel departments, railroads,

and other travel suppliers’ process more than $80 billion annually through ARC's world-

class settlement system - making it the financial backbone of travel distribution.

Description:

•Acted as a Liaison between the Business and Technical team.

•Conducted analysis while gathering requirements from the Legacy system to Web

Application.

•Created Business Requirements Document.

•Created Functional Document based on Business Requirements Document.

•Determined business processes and system requirements by conducting meetings with

key subject matter experts.

•Designed business processes using UML diagrams. Thoroughly analyzed the business

processes and created Use cases.

•Enforced change management processes and captured all changes as new revisions of

systems documentation.

•Gathered Information for Forms Catalog for the E-commerce project.

•Created UML diagrams using Visio. Converted functional specifications into process

flows using MS Visio and converted them into use cases

•Use Case creation for:

- Payment – Credit Card (PCI Compliance)

- Company Information

- Customer Information

- Admin Tools

•Resolved ambiguous and incomplete requirements issues, kept an eye on the long

term goals of project completion and searched out key contributors to clarify

confusion and work for understanding consensus to complete requirements

issues.

•Effectively translated high-level business requirements into detailed functional

Specifications and made changes to the specifications accordingly.

•Ensured project deadlines were met by IT resources..

•Coordinated with the Technology team to provide a solution as per the Business Needs.

•Used Share point to share information, schedule meetings, and organize files,

create/modify/delete use cases and to coordinate with stakeholders.

•Drafted test cases and coordinated testing progress using Mercury Quality Center.

•Followed the RUP methodology for the entire SDLC

•Involved in creating and updating functional specifications to document existing

functionality of the application.

•Worked with the project managers by contributing effective solutions.

•Performed business and system level analysis, and provided documentation for

deliverables.

•Conducted JAD sessions with Stakeholders, SME’s, and User Interface Leads, QA

analysts to discuss issues and to resolve them.

•Provided suggestions to User Interface Leads on converting the use cases into Wire

frames.

•Facilitated the UAT team during test script preparation to clarify application

functionality.

•Ability to manage multiple concurrent projects through complete life cycle from

requirements to implementation

Environment: Agile, RUP, MS Visio, Share point,Excel, Windows XP, Microsoft Share

point, J2EE.

JP Morgan Chase Wilmington, DE

QA Analyst

02/2007 – 06/2007

Worked in Credit Card Services on RISK team for Payment/Authorizations Business

Application CL TCR177 release. Worked with Client/Partner Files: TJ Max, Pier 1..

•Worked in Credit Card Services on Portfolio Management, CL TCR177 releases (B2C), on

a very large system.

•Conditioned and executed the Authorizations and Payments test scripts.

•Analyzed the credit bureau scores which would impact the interest rate risk and credit

risk.

•Analyzed the credit bureau scores, triad score, customer risk index, business card risk

scores.

•Posted payments & authorizations on TSYS (IBM Mainframe) screens.

Worked on TSYS to perform multiple functionalities such as :

•Posted Payments & Authorizations on TSYS (Mainframe) screens.

•Worked on TSYS (C3) to perform multiple functionalities such as :

MACV (Card Activation)

IAGI (Changing Credit Lines / Available Credits)

MAGI (Cycling Dates)

MCAR (Making an Account Delinquent)

ICAU (Post Authorizations)

IAPH (Checking statements & billing cycle)

ITAI (Checked the Credit Bureau Scores, SPIDs & Strategies)

•Worked with Tandem & TRIAD.

Environment: Mercury Quality Center, C3/TSYS Mainframes, SQL, Windows XP.

Bank of America Newark, DE

02/2006 – 11/2006

UAT Analyst

Rewards System (Credit Card Services)

Rewards System handles the Redemption process for the Credit Card Customers who

use Bank of America’s Credit Card. There are various types of redemption – Cash,

Coupon, Travel and Merchandise. The Rewards System is designed to Earn, Redeem or

Transfer Points from the Customers Redemption Profile.

Responsibilities

•Executed test strategies, test scenarios and test cases.

•Tracked and closed defect using Mercury Quality Center .

•Worked in a legal department, analyzing the disclaimer letters and welcome packages.

•Responsible for preparation and delivery of test execution and defect management

metrics.

•Reporting testing progress and results to the project management.

•Coordinated with user group for the User Acceptance Testing.

•Provide status reports and testing progress to the Leads.

Environment: Agile, Mercury Quality Center, Test Director 7.6, IBM 3270, J2EE, Web

Logic, SQL, UNIX, Windows XP.

Quantum International Inc Houston, TX

Business Analyst / QA

08/2001 – 10/2005

Worked for Multiple Clients on Cash Management Project, Billing System and Customer/t

Data Collection Module, (Customer Registration) for the Registration process as a

Business Analyst /QA Analyst.

Responsibilities

•Worked closely with stakeholders, software architects and UI designers to define the

software product functionality.

•Documented detailed use cases that translated high-level requirements into

system/functional specifications

•Produced detailed description of user stories, business rules, steps, and data elements

required to develop new or modify existing products

•Documented system functionality through abstract UML artifacts (e.g. domain/object

models, use case diagrams, state charts, etc)

•Communicated the capabilities of the product suite to development engineers, test

analysts, technical writers, trainers and other staffs.

•Coordinated with user group for the User Acceptance Testing.

•Participated in software design reviews, testing, configuration control, and reporting.

•Wrote test plans, test scripts and test scenarios.

•Conducted the full life cycle testing including system, regression, integration and post

implementation testing.

•Planned and executed functional test cycles using manual and automated testing

techniques.

•Responsible for creation of defect reports, test reports, risk analysis and assessments.

Environment: Test Director 7.6, Win Runner 7.6, Java, SQL, UNIX, Solaris, Windows

98/NT

Public Bank KL, Malaysia

Business Analyst

04/1999 - 04/2001

Public Bank offers a comprehensive selection of financial products.I worked for projects

on Credit Card services, Debit Card, SWIFT code,

EFT's and ATM technologies.

Responsibilities

•Worked closely with stakeholders, software architects and UI designers to define the

software product functionality

•Documented detailed use cases that translated high-level requirements into

system/functional specifications

•Produced detailed description of user stories, business rules, steps, and data elements

required to develop new or modify existing products

•Documented system functionality through abstract UML artifacts (e.g. domain/object

models, use case diagrams, state charts, etc)

•Communicated the capabilities of the product suite to development engineers, test

analysts, technical writers, trainers and other staffs.

•Coordinated with user group for the User Acceptance Testing.

•Participated in software design reviews, testing, configuration control, and reporting.

•Wrote test plans, test scripts and test scenarios.

•Conducted the full life cycle testing including system, regression, integration and post

implementation testing.

•Planned and executed functional test cycles using manual and automated testing

techniques.

Environment: Test Director 6.0, Windows 95, IE 4.0

Education:

Systems Support Engineering – Informatics International, Malaysia

Higher /Advanced Diploma in Computer Studies –Validated by University of Oxford.

Software Programming – C, C++, J2EE, Oracle. - Advansoft, India

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