Anthony M. Young

**** ***** **** ******

Springfield, IL 62703

Home: 217-***-****

Emailto:abl96i@r.postjobfree.com

or abl96i@r.postjobfree.com

Highly motivated, self-starting, Customer Service Oriented team player with 10 Years experience

in Media research Marketing, Retail, Inbound-Outbound Call Centers and Transportation

Industries.

Professional History

October 2008-Present Daycare Director Asst. The Learning Emporium Daycare, 1008 1/2 West

Fayette, Springfield, Il 62704 Julaine Naylor 773-***-****

Responsible for daily care of facility, food preparations, story time and field trips to Washington

Park. Also responsible for receptionist duties, taking calls and setting appointments for new

clients, and accounting and data entry as well as client services.

August 2008-October 2008 Collector, C.C.B. Credit Services, Inc., 5300 South 6th St. Springfield,

IL 62703- Danny 217-***-**** Responsible for collecting on outstanding debts and for bank

loans on credit cards. Set up appointments with clients and help restore credit to clients per

payment plan success rates.

April 2008-August 2008 Customer Account Executive, Comcast Cable, 701 South Dirksen Rd.

Springfield, IL 62703 Lisa Holt -217-***-**** Responsible for daily interactions with

customers concerning billing, and limited tech support for cable system. Also responsible for

giving estimated times of arrival for customers with scheduled technical support and installation of

services.

August 2004-November 2007 Senior Recruiter, People Scout (A Seaton Corp.), 860 West

Evergreen, Chicago, IL 60622 Mrs. Wesloh 312-***-****

Responsible for interviewing, evaluating, recording scheduling candidates interview appointments

with Fortune 500 companies across the U.S. Responsible for screening candidates and preparing

them for staffing with clients.

July 2002-Jan. 2004 Driver Supervisor Auto Driveaway Co. 11201 South Cottage grove, Unit: W,

Chicago, IL Owner: Leonard Tamburro 773-***-****

Supervised Shipping and Receiving Dept. including 10 professional

drivers and 3 CDL Drivers, who were responsible for timely pick up and delivery of company and

private vehicles nationally. Maintained monetary advances and weekly payroll. Implemented new

process of managing advanced funds by maintaining a weekly report of vehicles shipped and

received and cut irresponsible spending by 1/4 and still maintained quality customer service.

Jan 2001-June 2002 P/T Dispatcher Asst. SCR Para-transit, 8801 South Greenwood Ave.

Chicago, IL Sup. Michelle Lucas-773-***-****

Assisted dispatchers, coordinated drivers routes for the elderly and physically challenged

customers. Handled customer inquiries and complaints

May 1995-Jan2001 Research Analyst/Call Center Supervisor, Strategic Media Research,

Chicago, IL Supervised Quality control Dept. and 1st shift Call Center, inbound and outbound

Call Center . Recruited, hired, trained and evaluated research groups, Tape Coordinator Dept.

and Quality Control Depts. Implemented new process of clients sending music files using .MP3

and .wav technology (Clients previously would send tapes via Fed X and UPS) with the Internet

saving the clients 75% in shipping costs and making the transition to our database for music

100% user friendly.

Computer Knowledge

Professional Knowledge of all Microsoft Office applications including Word, Excel, Access, Power

point, received a certificate in Oracle 8i and 9 DBA, Sound Forge, Adobe Acrobat, Cati and

Delphi Systems for Call centers, Adobe Photoshop, Corel Delphi and limited knowledge on

HTML.

Education

Lincoln Land Community College presently enrolled

Major: CNA- Graduated 10/15/2009 Certificate of Completion Competency Test: 11/11/2009

Continuing Career In Healthcare field: LPN/RN

Northeastern Illinois University Sept.1995 - Sept. 1996 Major Business Management Status:

Transferred

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