Training Project
Resume:
Cove Pkwy 901-***-****
#*** ******.*****@rocket
Cape Coral, FL mail.com
***** ****://www.linkedin
.com/pub/mark-a-st-
clair/6/40/317
Mark A. St. Clair
Objective
Provide leadership to companies and their employees to enhance their
performance, through analysis of business processes, and the design,
development, implementation and evaluation of innovative and highly
effective performance improvement solutions.
Experience
2009 - 2010 Tigrent, Inc. Cape Coral, FL
Manager of Instructional Design
. Leading project team in the roll out of a successful, instructor-led
financial education course series.
. Redesigning Tigrent's curriculum and course design and development
system, transforming it from a SME/trainer-centered approach into a
comprehensive ISD-based system of standards and practices. Incorporated
the capability to design for learner motivation.
. Conducting a complete redesign of Richard Kiyosaki's "Rich Dad, Poor Dad"
Stock Investing Basic Training course series.
. Providing expertise in design of specifications for new LMS, setting
vendor criteria, evaluating vendor proposals, and reviewing/editing pilot
courses.
2000 - 2009 FedEx Express Memphis, TN
Business Planning Advisor (PMO-Program Management Office)
. Analysis and reporting of business processes, productivity, and personnel
trends for Executive Management.
. Internal consulting for station-level productivity improvement, resulting
in significant cost-savings and improved employee performance.
. Project leadership: Building of web-based application to process
personnel requisitions company-wide, resulting in dramatic increase in
speed, accuracy and capability of personnel requisition process. Designing
and developing extensive user training and support, including Captivate-
based web training, e-learning sessions, job aids and classroom training.
. Writing business justification and technical specifications documents.
Sr. Instructional Design Specialist (Global Operations Training and
Support)
. Project leadership: Large scale, company-wide training projects using
multiple media and delivery methods including web-based training, CBT,
blended learning, simulations, self-instruction, peer coaching, instructor-
led training (ILT), and job aids.
. Program management: "Champion" for Express Dispatcher training
curriculum, including leading end-to-end redesign, implementation and
maintenance. Subject matter included business processes, job tasks, 'soft
skills', and using proprietary applications.
. Leading PowerPad training initiative, including design and development of
entire curriculum, from needs assessment to initial rollout, as well as
integration into ongoing training (PowerPad is a new handheld computer
scanning and communication device used by all couriers and handlers).
. Initiating innovative changes in training design and development methods
resulting in significant time-savings and new, more effective
instructional strategies.
2000 Performance Mgt Consulting Orange Park, FL
Instructional Designer
. Front end analysis, design and development of web-based training for Visa
employees, resulting in significantly decreasing length of time it takes
for new employees to perform as full contributors. Subject matter included
orientation to company, business processes, and performing tasks for
essential jobs.
. Analysis and design of training for conductors for CSX.
1999-2000 MDI Ridgefield Park, NJ, Miami, FL
Training/Instructional Design Consultant
. Consultant to MetLife, ChaseMellon Shareholder Services and PRC for
MetLife De-mutualization Project.
. Designing and developing blended learning solutions for ChaseMellon
Shareholder Services, resulting in dramatic improvement in performance of
stock transfer agents.
. Stand-up training for MetLife and PRC call center agents, resulting in
highly successful demutualization event for client. Training included call
center agent skills, 'soft skills', and client subject matter.
1996-1999 IMA Plus Consulting Jacksonville, FL
Instructional Design Consultant
. Consultant to Blue Cross/Blue Shield of Florida's "Virtual Office"
initiative.
. Designing and developing multiple training solutions, including business
simulations, print-based courseware, and electronic performance support
(EPSS), resulting in highly successful launch of their "Virtual Office".
. Extensive front-end analysis, and design of business processes.
. Usability testing of proprietary applications.
Additional work experience and references available upon request.
Education
1992-1995 Florida State University Tallahassee, FL
. MS - Instructional Systems
. 1996 - Completed 1 semester of PhD. program in Instructional Systems.
. Graduate Assistant - Educational Service Program, serving as
instructional designer on numerous projects involving Florida state
government.
1981-1983 Indiana State University Terre Haute, IN
. MS - Broadcast Management and Programming
. Graduate Assistant - Manager, WISU-FM (ISU's public radio station)
1974-1978 E. Tennessee State Univ. Johnson City, TN
. BS - Broadcasting (Cum Laude)
. Minor - Journalism
. Who's Who in American Colleges and Universities, 1978
Additional Courses and Certificates (including but not limited to
. Information Mapping; certified 2000
. ABCD Curriculum Development Methodology (Harless); certified 2001
. Project management
. Quality
. Business writing
. E-learning
. ISO 9000
. Business Process Improvement (BPI)
. Six Sigma
Tools and Skills (including but not limited to
Toolkit:
. MS Office suite
. MS Project
. Sharepoint
. Captivate
. InDesign
. Visio
. RoboHelp
. FrameMaker and PageMarker
. Adobe Illustrator
. Numerous eLearning platforms (i.e. CISCO MeetingPlace, Breeze)
. Authorware
. MS Publisher
. Snag-it
Skill-set:
. Instructional design (ADDIE, Dick and Carey, ABCD, Performance-based,
other methodologies)
. Project management
. Project specifications/design specifications documentation and writing
(especially technical projects)
. Integrating quality into training and business processes
. E-learning
. Electronic performance support systems (EPSS)
. Platform training
. Technical writing
. Information Mapping
. Delivering training:
. 'train-the-trainer' sessions
. 'stand-up' training
. synchronous and asynchronous e-learning sessions
Contact this candidate