K Ali Khan

Qualifications Summary

A seasoned Analyst and Consultant providing leadership, training and

support in the optimization of group performance. Project Leadership in

software development and systems implementation. Successful delivery of

Maximo Enterprise Asset Management Tools and processes in large IT

organizations.

QUALIFICATIONS/SUMMARY:

. Over 7 years of experience in the field of Information Systems as a

functional consultant and system administrator in Developing,

implementing and support, of Computerized Maintenance Management

System, MAXIMO 6.22 and 7.1.

. Design Business process, Workflow, Inventory, asset management, DB

Configuration and customize Maximo applications.

. Develop Item cataloging and commodity code.

. Create Asset/equipment Hierarchical structure, rotating asset, PM, CM,

CA work order and scheduling job plan.

. Develop and Manage Security group, users, personal group,

notification, escalation etc.

. Experience with Change and Configuration Management, Service Desk

Support for Maximo 7.1

. Completed the MXES 6.2.x Service Desk implementation & IBM TEC

integration with MXES 6.2 Service Desk.

. Worked on the Actuate 7 and Actuate 8 for the Report development.

. Adept at project management tools including traditional and agile

project management tools like Microsoft Project XPlanner ScrumWorks

Rally and Microsoft Office Suite software like Visio Word Excel &

Powerpoint and portfolio management tools like HP PPM.

. Exposed to all processes involved in SLDC, Maintenance and QA projects

by leading and executing several pilot projects and full

implementations.

. Proficient in transforming business requirements into functional

specifications and documenting the same in Business Requirement

Document (BRD), focusing on workflow analysis and design, business

process reengineering, user interface design, and process flow

modeling.

. Extensive experience in gathering User and Business Process

Requirements and created Business Requirement documents (BRD), Use

Cases, User requirement Specifications (URS), Functional Requirement

Specifications (FRS), Requirement Traceability Matrix (RTM) and

Content management.

. Proficient in analyzing and creating Narrative Use Cases, Use Case

Diagrams, Activity Diagrams, Flow Diagrams using MS Visio and Rational

Rose also experienced in MS Office Suite, MS Project (for Project

Plan).

. Experience in technical documentation for use in Standardization of

Testing and Programming Procedures and Guidelines and formulated Test

Plans, Test Scripts and Test Cases for Functional, System, and

Integration Testing.

TECHNICAL SKILLS

Primary Skills IBM Maximo Asset Management, Business Definition

Requirements, Business Process Analysis & Research,

Use Case Modeling & Analysis, JAD/RAD Sessions,

Requirements Gathering,Gap Analysis and Impact

analysis

Test Tools Mercury Quality Centre (Test Director), Load Runner,

Win Runner

Operating UNIX, Linux, Windows 95/2000/NT/XP, and MS-DOS

Systems

Office tools MS office 2003/2000, word, Excel, Power Point, Quick

Books, ACT, MS Visio

BI Tools ESSBASE-6.0, MS Access, Hyperion planning 3.3.x, SAP

BW, Cognos

Programming C, C++, COBOL, FORTRAN, Core java, Java beans, J2EE,

Languages PL/SQL, Oracle 9i/8 and Visual Basic 5.0/6.0

PROFESSIONAL EXPERIENCE:

New York City Housing Authority, New York, NY Apr 2007 - May

2010

Sr. Analyst

The New York City Housing Authority ("NYCHA") is the largest public housing

authority in the United States and operates 344 housing developments within

the five boroughs of New York City. It houses approximately

412,821authorized residents.

Responsibilities:

. Worked with MAXIMO asset management as a Developer, Administrator,

Trainer, Customer support, and crystal report designer.

. Worked as team member in the implementation of the Change and

Configuration Management.

. Designed the workflows for the Change and Configuration management in

Maximo 7.1.

. Created the different Actions, Roles, and Communication Templates for

the workflows.

. Assisted in migrating the workflows from the development server to

Production server using the Migration manager in Maximo 7.1

. Attended Knowledge Acquisition Phase and understood Client's different

business processes and areas where Client has implemented Maximo.

. Worked with the PM to decide upon the best methodology for the project

and the best approach for requirement gathering.

. Performed extensive pre upgrade testing with users for various

processes implemented in the system.

. Send deployment checklist after all the enhancements are complete to

ensure proper migration between environments

. Designed web service with XML dynamic configuration to support new

predictive models by just deploying the model code and an XML

configuration file for the new model or new model version.

. Prepared Technical and Function Documents for System Maintenance,

Technical Document and Execution Process Model at client site.

. Performed Production Support and Maintenance work at client site.

. Managed ongoing request object and workflow updates and maintenance.

Developed custom SQL and PL/SQL queries

. Used deployment management to migrate changes to other environments.

. Helped and worked with client in making Release Strategies and Change

Request business processes and digitized these processes.

. Performed Application Support and ITG administration.

Environment: IBM Maximo Asset Management, MS Visio, MS Office Suite, MS

Project, Automated Testing Tool, Oracle, Windows, Unix, Java/J2EE, XML,

HTML, PL SQL, SQL.

Rochester Gas & Electric, Rochester, NY Jan 2006 - Mar

2007

Sr. Analyst / Team Lead

RG&E is a Rochester-based subsidiary of Iberdrola USA, a super-regional

energy services and delivery company in the Northeast. RG&E serves 360,000

electricity customers and 297,000 natural gas customers in a nine-county

region centered on the city of Rochester in upstate New York. By providing

outstanding customer service and meeting our customers' energy requirements

in an environmentally-responsible manner, RG&E will continue to be a

valuable asset to communities throughout its service area.

Responsibilities:

. Responsible for Gap analysis, application configuration, workflow

development and testing, data migration, report specifications,

quality assurance, system and user acceptance testing and end user

training.

. Prepare the Requirement Specification documents, functional

specifications, Data models from inputs extracted from intensive

Client meetings and brain storming

. Collaborate with product development team to implement product

improvements

. Writing and documenting user manuals and technical documents.

. Deliver trainings and extensive courses to end-users on system usage

. Working with IBM Support and Technical team to resolve support tickets

and provide solution to clients

. Support Companywide EAM (MAXIMO) and trouble shoot specific problems

. Implementation of the MXES 6.2.1 Service Desk Module with Service

Request, Incident, Problems, Solution.

. Installation of the IBM Websphere, MXES 6.2.1, MS SQL Server 2000,

Actuate 8

. Creation of Organizations, Sites and Locations.

. Uploading the Assets and asset components.

. Creation of Classifications, Communication Templates and Escalations.

. Creation of Workflows and Service Level Agreements according to the

Client's requirement.

. Email - Listener Configuration.

. Modification in the Applications with the help of Application Designer

and Database Configuration.

. Active Directory Integration with Maximo.

. Tivoli Enterprise Console Integration with Maximo

. Remote Control Integration with Maximo

Environment: MS Visio, MS Office Suite, MS Project, Automated Testing Tool,

Oracle, Windows, Unix, Java/J2EE, XML, HTML, HP PPM Product Suite (Mercury

ITG/Kintana), PL SQL, SQL.

Citi Group, Jacksonville, FL

Jun 2004 - Dec 2005

Business Analyst

Citigroup is the largest financial services company in the US. All loans

are processed by Citigroup are done through the department. It has several

client/server and web based applications that have a very broad range of

functionality including (but not limited to) determining mortgage

eligibility, calculating the APR and managing the different mortgage plans.

Responsibilities

. Analyzed the Business and System Requirements utilizing RUP (Rational

Unified Process) for various modules

. Wrote Use Cases, prepared use case diagrams (using Rational Rose & UML)

and followed Rational Unified Process at every stage of the process

. Experience with RUP methodology and using Rational Test Suite for various

phases of RUP.

. Performed regression testing using Rational Robot.

. Performed data driven testing using Data Pool in Robot.

. Provided technical Expertise on the use of Rational Clear Case and

Requisite pro, which were used for Data archiving and Requirements

Management.

. Defect Tracking with Clear Quest, Configuration Management with Clear

Case.

. Performed manual testing and recorded results in Clear Quest and used SQA

Basic for enhancements.

. Involved in preparing test plan and test cases based of functional

requirements using Rational Test Manager.

. Performed Backend testing using Rational Test Manager (Data pools) and

writing manual SQL queries

. Developed test scripts and documenting test processes, compiling the

weekly build with ClearCase.

. Extensively used ClearQuest for bug tracking and ClearCase for

Requirements trace-ability and document version control

. Monitored and created the defect tracking process and reported bugs to

the development team using Rational ClearQuest and PVCS tool.

. Updated and maintain database on a daily basis to make sure information

is current on every veteran.

. Produced functional specifications and led weekly meetings with

developers and business units to discuss outstanding technical issues and

deadlines that had to be met.

. Performed back end testing using TOAD.

. Executed test plans and test cases for testing of applications with web-

based interfaces.

Environment: MS Outlook, MS SQL Server 2000, Microsoft Analytical Services,

Reporting Services, Microsoft Excel, Microsoft Visio, MS Office, XML, PVCS

Suite, Soft Everest

Water Wise of America Inc., Rochester, NY

Business Analyst/Building Automation System

Dec 2003- June 2004

Water Wise Inc., a Water treatment equipment service and software solutions

provider focusing on development and implementation of custom as well as

packaged solutions. As a consultant we engage early in the project,

conducting study of onsite operational issues and business processes. Value

proposition lies in using technology to affect value the top line and

bottom line in the HVAC industry. Services extend beyond system

installation to management consulting proposing innovative solutions for

new market penetration and to provide competitive advantage, through

implementation of advanced technical solutions.

. Successfully management, identification and monitoring of tasks

required during the pre-deployment stage of several major projects.

. Involved in the development of an Integrated Building Management

System to improve Energy Efficiency and reduce maintenance cost.

. Developed detailed Analysis reports including ROI, cost analysis and

benefits for Energy Efficiency project Business Cases.

. Worked and coordinated with key stakeholders and vendors to gather and

analyze business requirements and formulate business case for

Integrated Building Management Systems.

. Designed, managed and tested handheld based equipment monitoring

database system.

. Conducted risk engineering to derive and execute action plans on time.

. Prepared business process models; used Visio to create use case

diagrams.

. Determined user/business/functional requirements. Created vision,

scope, and use case documents; business process models, use case

diagrams, activity diagrams, and state chart diagrams.

. Successfully fixed several network and database issues with Building

Automation Controls.

Environment: Java, J2EE, JSP, XML, MS Visual Basic, MS Office Suite, MS

Visio, PL SQL, SQL, SAP BW, SAP R/3, Windows XP/NT,

RIT Facilities Management Services - Rochester, NY

Aug 2001 - Nov 2003

Student Assistant HVAC Engineer

* Suggested design changes to the Heating and Refrigeration building

systems.

* Hands on experience troubleshooting and maintenance of HVAC

equipments.

EDUCATION:

MS in Computer Engineering (Nov, 2003)

Rochester Institute of Technology, Rochester, New York

REFERENCES: Available upon request

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