Customer Service Sales

Anthony Jason Ramirez

**** **** ****** ***, *******, AZ 85044

telephone 480-***-**** • E-mail abl8y5@r.postjobfree.com

profile

Business Professional with 20+ years of career experience, dedicated to

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providing quality customer service. Excellent interpersonal communication

skills, recruiting, business development and leadership skills.

professional experience

1/2010- Present H. Hunter and Associates, LLC

Phoenix, AZ

President/Owner

Total operations responsibility for permanent placement executive search

firm specializing in the placement of senior care executives. Leadership

over formal creation of the company and the establishment of sourcing,

recruiting and marketing processes.

In charge of the strategic planning, administration, direction of nationwide sales,

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marketing, recruiting and customer service.

Developed and implemented off shore sourcing/recruiting division based in

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Bangalore, India. Directly lead five Indian recruiters and four U.S. recruiters.

Successfully develop and implement innovative programs to increase market

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share, profit margins, and cost savings in rapidly shifting markets.

Plan and implement budgets and forecasts to increase profits.

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1/2007- 1/2010 Micra Partners/Intertec-Consulting

Phoenix, AZ

Division Vice President

Total operations responsibility for permanent placement executive search

firm specializing in the placement of senior care executives. Leadership

over formal creation of the division and upgrading of sourcing, recruiting

and marketing processes. Directed expansion into new, innovative markets.

Development of employee training programs. Culture change agent in

installing new standards and levels of service.

Increased gross revenue 114% from 2007 to 2008. Plan and implement budgets

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and forecasts to increase profits.

Provide oversight management of five to twelve employees. Skilled in

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management, setup and improvement of departments, systems, and procedures.

In charge of the strategic planning, administration, direction of nationwide sales,

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marketing, recruiting and customer service.

As an officer of the corporation, I advise the CEO/President on emerging

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industry trends; proven ability to lead organizations through turnaround, critical

startup and growth strategies; effectively integrate joint ventures.

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Successfully develop and implement innovative programs to increase market

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share, profit margins, and cost savings in rapidly shifting markets.

Consistently recognized by management and clients for excellent skills in

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troubleshooting and problem resolution in high pressure situations.

Establish, implement and conduct monthly operational review meetings with

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Account Executives. Personally provide training in all aspects of marketing,

recruiting and operations management.

Developed and implemented off shore sourcing/recruiting division based in

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Bangalore, India and San Jose, Costa Rica. Directly lead nine Indian agents and

twelve agents in Costa Rica.

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9/2005- 1/2007 Govig and Associates, MRI Network

Scottsdale, AZ

Business Development Manager/Executive Recruiter

Responsibilities include business development and candidate recruitment

within the Senior Care division of Govig and Associates, the number one

producing office of the largest executive search firm in the world,

specializing in the placement of executives in the long term care field.

2006 Billings of $250,000.

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Developed company’s presence in Northern California Market.

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Responsible for recruiting, hiring and training 60 new Account Executives in

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2006.

Assisted with development and implementation of expansion into the assisted

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living market securing 7 Key Accounts in 45 days.

Assisted with development and implementation of The Manila Project,

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outsourcing candidate identification to a Manila, Philippines call center

significantly improving productivity and reducing the cost of executive search.

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6/2003- 9/2005 Metropolitan Police Department

Washington, D.C.

Police Officer

Served as a duly appointed officer of the Metropolitan Police Department of

the District of Columbia for the purpose of the preservation of peace, the

protection of life and property, the prevention of crime, the arrest of the

violators of the law, the protection of the President and other government

officials of the United States and such other duties as were designated by

the Mayor, Chief of Police and their agents.

2/2001 – 6/2003 Glacier Distributing Phoenix, AZ

Owner

Established start up distribution business, Glacier Distributing, providing a new

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automotive air conditioning lubricant to clients in southwest Texas, southern

New Mexico and northern Chihuahua, Mexico. Solely responsible for managing

daily business operations including accounting, customer service and sales,

marketing/advertising, scheduling, strategic planning and website design/

maintenance. Bookkeeping included Payroll, General Ledger and preparation of

financial statements.

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1/1991 – 2/2001 Southwest Airlines Co. Phoenix, AZ

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In-flight Supervisor/Crewmember

Responsible for providing legendary customer service to passengers desiring to

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travel by performing or assisting in the performance of all safety, passenger

service, and cabin preparation duties. Supervisor duties included supervision of

100+ Flight Attendants, recurrent training, check rides, interviewing, hiring,

performance reviews, and maintaining records.

Foreign Languages

Spanish

Minimum Professional Fluency Speak, Read and Write

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Education

Ottawa University

B.A., Law Enforcement Administration- Honors (Cum Laude)

Metropolitan Police Dept. Institute of Police Science, Washington, D.C.

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Academic Award and Physical Fitness Award

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professional development

2006 Advance Sales Negotiation

2006 Strategic Client Communication

2006 The Client Advancement Process

2006 Strategic Problem Solving in a Candidate-Driven Market

2006 MRI Network Performance Coaching

2005 National White Collar Crime Center- Basic Data Recovery and

Analysis

2005 Crisis Negotiations Course

1992 The Basics of Recruiting

1992 Franklin Time Management Seminar

1992 Employee Communications & Sexual Harassment Seminar

1992 Southwest Airlines Management Training and Employee Relations

Seminar

computer Skills

Operating Systems: Windows 95/98/2000/ME/XP/7, MS-DOS, PC/System

Tools & Utilities

Applications: Maxhire, Lotus Notes/Aims, I-Look, Scenepd, NCIC, MS

Office Suite, MS Works, MS Publisher/Power Point, WordPerfect, Maestro

Flight Attendant Scheduling System, Norton Anti-Virus 2005, Quicken, MS

Money, Direct CD, Net detective 8.0, Complete legal Collection 3.0,

Readiris 3.0 OCR Software, Quick Books Pro 2004

Graphics: MS Photo Editor, Kodak Imaging, HP Photo Smart, Paint Shop Pro 7,

Animation Shop 3, Adobe Photo Deluxe 3.0

Internet/Web Development: Microsoft Front page, Internet Explorer,

Netscape Navigator, HTML, FTP

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