VEETHIKA KULSHRESTHA

SUMMARY

Ms. Kulshrestha has 7+ years of IT experience, serving in a wide variety of

enterprise resource planning (ERP) and project management (PM) positions

within multiple industries. She has significant experience and expertise

with both the SAP and the PeopleSoft Production Support applications. Ms.

Kulshrestha is a highly motivated and results driven individual, with a

proven history of effectively planning and executing projects and

consistently producing high quality solutions. Her professional history

and expertise includes:

. Experienced with SAP Warehouse & Inventory Management, Sales

Distribution (SD), Customer Relations (CRM), and Industry Specific

Utility (ISU) modules.

. Experienced with BW Reporting, People Tools, PS Query, SQR (Structured

Query Report), Resource Management, Audits and Microsoft Technology.

. Experienced with PeopleSoft CRM 8.9, PeopleSoft HRMS 8.x.

. Experienced with multiple RDBMS platforms, including Oracle 8, MS SQL

Server, etc.

. Experienced with SQL programming and Business Objects reporting module.

. Experienced working with SEI CMM Level 5 and ISO standards

. Implemented SAP customer relation best practices and realigned as-is and

to-be processes.

. Worked with major clients in multiple industries; including British Gas,

London Government, Thomson Financials, Boston and National Thermal Power

Corporation of India.

. Developed/acquired excellent analytical and problem solving skills, the

facility to analyze situations from different perspectives, a strong

capacity to think globally, and the capability to work in both

unstructured and structured fast paced environments.

. Worked both independently and as part of a cross functional team.

. Obtained basic training with functionality of SAP IS AFS, RTC.

. Trained on Siebel CRM

. Awarded The Project Star for demonstrating leadership ability to resolve

issues, drive projects, and meet deadlines.

EDUCATION

. Bachelors of Technology in Electronic and Communication, India.

CERTIFICATION

. Certified in SAP- SD module (Version ECC 5.5) from SAP.

TECHNICAL SKILLS:

ERP Tool : SAP Easy Access (ECC 5.5, CRM5.0), SAP

Customizing, PeopleSoft (8.x), Application Designer.

Application Engine, Process

Scheduler, PS Query, SQR, Crystal Reports.

Languages : People Code, SQL, PL/SQL.

Operating Systems : DOS, Windows 9x / NT/ 2000 / XP.

Databases : Oracle 9i, SQL Server 2000, MS

Access 97/2000.

Others : Training in Siebel CRM, MS

Project, Office 2000/XP, MS Excel sheet, MS Visio.

RECENT EXPERIENCE:

Hollingsworth Logistics, Ohio, USA

Jan'09-till now

AERO Operations

SAP Business Analyst/Cycle count Manager

Some of the key highlights of my role are:

. Working extensively on Reporting.

. Creating Daily, Weekly and monthly report for financial matrices.

. Gathering business requirements, conducting JAD Sessions and

requirements validation workshops.

. Creating different queries for the reporting.

. Analyzing the complete Inventory by leading the cycle count process

and cycle count team.

. Designing Process & documentation flows for the cycle count.

. Checking for failed Idocs & Reprocessing them when required.

. Reconciling the shipping and receiving activity for different programs

in AERO and reporting any differences.

. Creating unit, scenario phases for different processes.

. Coordinating with the team of technical consultants for the

integrations and involving any changes in the processes.

. Creating and presenting new processes on Visio.

. Excellent in various procedures in excel.

. Updating customer and material Master data when required.

. Creation of test scripts for product.

. Gathering business requirements, conducting JAD Sessions and

requirements validation workshops. Coordinating Project activities

along with Current "as is" process by vs. "to be" process

. Designing the process and flows for the product to the ERP systems.

. Creating unit, scenario phases for CRM interface.

. Coordinating with the team of technical consultants for the

integrations and involving any changes in the processes.

Technology Used: SAP, Remote desktop, excels, MS Visio.

CapGemini Pvt. Ltd. Jun 07- Sep

08

Project 1

Centrica PLC (British Gas), Staines, UK

SAP Upgrade- ECC6.0

SAP-ISU Consultant

Centrica Plc, the parent company of British Gas, is responsible for

Supplying gas and electricity to UK residential and business customers;

providing central heating and gas appliance installation services.

Worked at the Centrica location in Staines, UK to prepare and execute their

SAP pre-upgrade functional processes and helped them with the upgrade

testing.

Responsibilities:

. Performed the Functional testing for the client system and worked on

regression Processes.

. Analyzed the client's business requirement and developed scripts.

. Worked with various applications, including Siebel CRM and Mercury

Quality Center.

. Prepared various business specifications related to the SAP

integration.

. Worked along with the team of technical experts to develop the new

functionality introduced in the system and incorporate it in the

process.

. Gained experience in SAP ISU - Billing (EMMA Cases, Creation of

Payment scheme life cycles, Billing & Invoicing)

Technology Used: SAP-ISU, Siebel, Quality center.

Project 2

Traffic for London - Implementation-CRM5.0

SAP- CRM Consultant

Transport for London (TfL) is a functional body of the Greater London

Authority. TfL is responsible for managing, providing and procuring a range

of transport services. Cap-Gemini assisted TfL to migrate and consolidate

Sales and Service of Buses, Underground and Tubes transport systems into

one Central SAP CRM system.

Responsibilities:

. Analyzed the business requirement of the client and developed scripts.

. Performed unit, scenario and integration testing.

. Interacted with the client on daily basis to create testing

procedures.

. Performed BW reporting and conducted security testing.

. Gained experienced in configuration skills in Marketing, Business

Partner, Product Master, Sales and CIC.

. Gained experience with Online Processes including Business Partners,

Business Transactions, Activity Management, Lead Management and

Opportunity Management, Account and Contact Management.

. Gained experience in CRM Internet Sales Application (B2B and B2C),

Internet Sales Architecture including product catalogs, top-n-lists,

and Web Shop.

. Worked on Solution Manager for uploading of test scripts.

Technology Used: SAP CRM E Commerce, CIC.

HCL TECHNOLOGIES Feb 05 - Jun 07

Project 1

Cadbury Schwepps, USA.

SAP- Sales and Distribution (ECC 5.5) Consultant

Cadbury is a major international beverage and confectionery group selling

brands around the world. HCL assisted to develop tools for self-services,

analytics, financials, Supply Chain Management, operations, and corporate

services. Utilized and implemented the complete structure of SAP Sales and

Distribution interfaces using FI and MM.

Responsibilities:

. Assisted in the developed of:

a. Shipping delivery & Billing documents.

b. Access sequences, condition types & procedures and Copy control.

c. Partner functions, Listing & Exclusion, BOM & its execution at

header level & item level, Material determination.

d. Concept of consignment stock, issue, returns & pick-up, Picking,

Goods-issue & Goods-returns.

e. Customization of Pricing procedures, Credit memo & Debit memos.

f. Account determination, Rebate processing and Billing types,

InterCompany & Third Party billing.

g. Sales Information System (SIS), Solution Management (ASAP Phases of

project implementation).

h. Enterprise structure (Organization structure), assignment &

customization.

i. Customer & Material master data.

j. Sales process involving, Contract, Inquiry, Quotation, Orders &

Item proposal.

. Identified critical business processes, opportunities to improve

business processes, and documented the change management.

. Provided analysis of regional SAP and business process problems and

translated business requirements into functional and technical

specifications

. Analyzed the business organization; designed sales organization,

distribution channel and division; and configured these sales areas to

relevant organizational structures.

. Performed other supporting functions to support operations of the

client in US & Australia:

a. Resolving trouble tickets.

b. Monitoring of issues trends and analysis of the issues for problem

resolution

c. Mapping business process for change requests and enhancements

d. Preparing functional specifications for customized development

e. Coordinating with ABAP team to get customizations

f. Training for customer for new enhancement

Technology Used: SAP SD (ECC 5.5), SAP Easy Access and Customizing.

Project 2

PMO Analyst

Worked with project management office to apply better control and

successfully achieve project, practice and organizational goals. This

included proper planning, scheduling, implementing and maintaining progress

of the activities that comprised the project.

Responsibility:

. Developed business reports / revenues

. Conducted quality audits

. Analyzed project distribution and management

. Summarized the performance of the previous month; including actual

data, issues, concerns and recommendations.

Technology Used: Microsoft Excel worksheet, MS Word etc.

Project 3

Central Resource Organization

Consultant Lead

Central Resource Organization assists in achieving the resource target of

the company. As Team Lead for four people performed various tasks to manage

resources and ensure company compliance.

Technology Used: Microsoft Excel worksheet, MS Word etc.

Project 4

Thomson Financial, Boston,

PeopleSoft C.R.M Consultant

Thomson Financial is a fortune 100 financial company with operations in 45

countries and revenue of more than $8billion. Participated in a project

to provide production support (24x7, Onsite-offshore) and to enhance

existing applications like reports and business flows.

Responsibility:

. Resolved various support issues from business users. Issues were

related to various modules and technical domains: Fast Security

record, Optimization issues, Issues/Discrepancies found in modules

functionalities etc.

. Gathered the detail requirements from the Users and prepared the

document for development and testing.

. Ensured that the migration process was followed and deliveries adhered

to established quality standards

. Involved in customizing and developing reports/data conversion scripts

using SQR and PS Query.

Technology Used: PeopleSoft CRM (8.9) modules, Oracle, PSQuery, App

Designer.

SSI

Sep 03 - Feb 05 Intern

Consultant

Worked on internal timesheet and accounting applications. Documented

requirements and implemented timesheet modules.

Responsibility:

. Interacted with accounting team to define invoicing and payroll

related processes

. Developed use cases for timesheet requirements

. Performed module testing.

Technology Used: VB6, SQL

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