deepak kc Branch Cluster Manager

New York, NY

Tel 347-***-**** . abl8u0@r.postjobfree.com

Senior-Level Banking Industry Professional with a broad knowledge base in

the full range of banking products, revenue stream development, and

portfolio management. Exceptional ability to acquire and retain new

customers as combined with highly-successful team development skills.

Strong expertise in leading large, multi-branch financial institution

operations. Adept in building strong community and business strategic

partnerships.

Key Qualifications

International Banking Operations

Customer Relations Management

Business Continuity Planning

Consumer Transactions

Portfolio Management

Strategic Planning

Regulatory Compliance

Revenue Stream Development

Community Relations

Financial Reporting & Management

Multi-Branch Management

Wealth Management

Career Highlights

Standard Chartered Bank 1999-2010

A London-headquartered financial services company with operations in more

than 70 countries, including more than 1,700 branches and outlets employing

73,000 world wide.

Served Standard Chartered loyally and as a top performer for more than a

decade in several progressive levels of responsibility from Assistant

Relationship Manager, Branch Manager, Cluster Manager, and General Manager

Distribution. Delivered successful efforts in marketing, financial and

business analysis, and planning. Provided oversight and direction for multi-

branch banking center operations, including recruiting, staffing, and

training and mentoring; and led the holistic Standard Chartered product

package, including auto, mortgage, credit cards, deposits, and wealth

management and transaction banking. Spearheaded all banking channels,

including online, ATM, SME, and mobile for all priority, consumer

transaction, and wealth management business streams. Performed cross-sales

for institutional, corporate banking and the entire banking products line.

Managed all financial, credit, credit applications business analyses,

management reporting and presentations, KYC/Customer due diligence efforts

reviews, audit ratings, business continuity and crisis management planning

activities.

Key Highlights

General Manager Distribution

. Provided direct oversight and direction for 11 Branch Managers, and drove

the Branch Manager Certification program.

. Successfully managed and grew 20% annually a large portfolio of more than

$260M in diverse customer segments, including HNIs, Development

Organizations (with principal offices in various overseas markets), and

SMEs.

. Key contributor in the development of the budget, business analysis,

forecasting and management presentation processes.

. Significantly expanded the customer base by developing and leading

various international financial services road shows targeting new revenue

streams in Brunei, Hong Kong, Singapore, and Thailand.

. Championed and launched highly-effective sales and leadership training

initiatives for all sales, service, and management personnel.

. Designed and launched numerous successful customer-focused products,

including Payroll Plus, Diva (Cards, Deposits), Kiddy Bank, Quick Cash

Account, and Access Accounts.

. Spearheaded Corporate Social Responsibility and Civic and Community

Activities, including Seeing is Believing Eye Camps, Greenery, Literacy

Campaigns and D & I initiatives.

. Served as member and key contributor on numerous project and committees,

including:

o The Branch/Footprint Expansion and Optimization Project.

o Consumer Bank Portfolio Management Committee

o Consumer Bank Business Operation Risk Group (BORG)

o Consumer Bank Marketing Council.

o D & I Council and ALCO.

. Managed and successfully delivered the company's online banking rollout

project of 2008, and the 3DES VISA ATM mandated project of 2009.

Branch/Cluster Manager

. Led the largest flagship branch and 5 additional branches, contributing

15% of the overall consumer-bank's book, with customer base of more than

15K as well as 20% NTB acquisition and new sales.

. Consistently exceeded revenue goals by more than 20% annually.

. Significantly improved the internal controls process through the

development of strategic cross-functional partnerships that led to more

efficient and effective corrective action plans.

. Achieved and maintained 95% ATM uptime through the development and

implementation of strict service and maintenance compliance standards.

. Consistently ensured timely resolution of customer issues, applications

turn around times, business continuity plan updates, KYC Reviews, and

regulatory returns.

. Served as member of the KYC Project Team and D&I Council.

Assistant Relationship Manager

. Provided expertise and strong product knowledge in all Credit, Financial

Analysis and Customer Application evaluation for lending products.

. Delivered better-than-plan sales results through diligent efforts in new-

to-bank acquisition, retention management, referrals, and cross-sale

activities.

. Trained branch DSAs and new ARMs, and prepared product papers and process

documents.

. Collaborated with internal cross-functional partners to improve the

efficiency and effectiveness of internal controls.

Education . Professional Development

Master of Business Administration (MBA)

De La Salle University, Manila, Philippines

Bachelor of Science in Computer Science

Philippine Christian University, Manila, Philippines

Awards and Accolades

. Received the Great Managers Award from the Group CEO-One of only 32 World-

Wide Candidates.

. Recognized by the CEO and Senior Management for Exemplary Financial and

Relationship Management Performance.

. Finalist in the Global Best Branch Manager's Contest, 2006

. Received Numerous Accolades for Delivering Excellence in Sales

Performance and Customer Satisfaction.

Additional Training & Certification

. Front Line Management Development Program.

. Branch Manager Certification Program.

. Managing Conversation in Difficult Times.

. Effective Networking Skills .

. Operation Risks MANAGEMENT (SPORT).

. Leadership Development (Advanced).

. Credit, Business, and Financial Analysis Training.

Languages: English, Hindi, Urdu, and Tagalog

Contact this candidate