Customer Service Sales

SONJA ORTMAN

*** * ****** ***** ****, West Bend WI 53090 ? 414-***-****

? abl8sp@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Accomplished trilingual (English, German and Italian) administrative

professional with over 15 years of effective, fast paced, deadline

sensitive global experience supporting senior executives. Accustomed

to handling confidential and sensitive material with finesse while

producing top-quality work.

> Executive Administrative Support and Research

> Association Management; Customer Relations and Membership

Outreach

> International Sales, Merchandising and Purchasing

> Daily Office Administration and Customer Service; including use

of Microsoft Office Suite and Outlook, Base camp, Great Plains,

iMIS and other inventory tracking software

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PROFESSIONAL EXPERIENCE

Executive Director, Inc. - Milwaukee, WI October 2005

- Present

Executive Assistant to Executive Vice President

(Executive Assistant/Membership Manager ~ International Society for

Biological Therapy of Cancer)

. Provide executive-level support to EDI Vice President and all EDI

client projects and responsibilities.

. Spearhead the Association Self Audit process for over 25 clients

(medical sub-specialty societies.)

. Schedule and maintain calendar of appointments, meetings,

conference calls and travel itineraries.

. Interfaces with internal departments as needed based on client

needs and projects.

. Prepares materials for Annual Meetings, Board of Directors meetings and

various primers and workshops.

. Maintains confidentiality as well as assists with outgoing and incoming

e-mails, phone calls and correspondence.

. Assist the Executive Director with developing/implementing the Society's

strategic plan, as well as the annual fundraising plan.

. Prepare regular membership progress reports.

. Assemble and deliver reports to the Board of Directors, Executive

Council and Committees.

. Participate in professional development activities to enhance knowledge

and skills within fields of adult learning principles, public relations

and membership services.

.

North American Cerutti Corporation - New Berlin, WI June 2000 -

January 2004

Executive Assistant to Executive Vice President

. Supported the Executive Vice President and Sales Managers by preparing

and maintaining departmental information, including timesheets, expense

reports, contracts, and invoice payments.

. Acted as liaison between headquarters in Italy and U.S. subsidiary.

. Translated text for annual Financial Report and company publications that

have a worldwide distribution by approximately 10,000 copies.)

. Organized diversified levels of travel, lodging and dining for foreign

owners, Executive Vice President and Sales Managers. Reduced overhead

costs by implementing online air and car rental travel bookings, which led

to a company-wide enforced policy and cost savings.

. Facilitated the performance of managers by expertly anticipating and

attending to office and administrative tasks.

. Scheduled and maintained calendar of appointments, meetings, and

travel itineraries.

. Trained temporary help and newly hired administrative assistants working

for the Sales Managers.

. Organized and managed company exhibits at trade shows.

Tri-Clover Incorporated (Alfa Laval) - Pleasant Prairie, WI

September 1999 -April 2000

Customer Service Representative

. Serviced and established excellent rapport with customers in all areas

such as orders, quotations, deliveries and technical information.

. Maintained client relations for multi-million dollar accounts.

. Followed up on multi-million dollar accounts to ensure customer

satisfaction.

Art.com/Art Print Index - Lake Forest, IL May 1999

-September 1999

Inside Sales and Merchandising Department

. Generated sales for newly acquired division through Telemarketing and

Trade Shows.

. Registered clients for website and marketed use of the wholesale

site.

. Supported wholesale web site through order entry, expediting and

general customer service duties.

. Promoted publishers and independent artists on website and in the

Art Print Index.

Schunk Graphite Technology - Menomonee Falls, WI December 1996 -

May 1999

Customer Service Representative

. Serviced customers with quotations, orders, deliveries and technical

information.

. Supported product manager, customer service manager and outside

sales representatives.

. Translated documents from both German to English and English to German.

. Accustomed to the everyday use of ISO9002/QS9000 Quality procedures.

. Classified all imported freight as per the U.S. Customs Harmonized

Tariff Codes.

. Evaluated customer blueprints for manufacturing feasibility with

assistance from the Engineering staff.

. Generated sales and product reports.

Generac Corporation - Waukesha, WI July 1995

- September 1996

International Purchasing Agent

. Purchased and sourced pressure washer parts from Italian, German,

and domestic markets.

. Maintained relations with vendors for ongoing price and terms

negotiations.

. Issued and managed purchase orders and capital expenditures and

responsible for inventory control.

. Organized international transport of goods.

. Assisted Accounting in costing products, taking into account

international currency exchange rates, customs duties, freight charges,

and various other factors involved with importing/exporting products.

. Collaborated with the Engineering Department and vendors in research

and development of new parts, acquiring samples, and general liaison

duties.

Alprene SAS - Bologna, Italy April 1992

- May 1995

Executive Assistant to Export Sales Manager

Assisted with bank documents such as letters of credit, bank drafts,

bills of lading, government

tenders and pro-forma invoices.

. Conducted trademark and patent research follow up.

. Assisted in market research studies.

. Responsible for coordinating all aspects of trade show exhibits.

. Highly experienced in currency exchange and creating custom price

lists due to fluctuating currency rates.

. Scheduled and maintained calendar of appointments, meetings, and travel

itineraries.

. Managed and maintained customer files.

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EDUCATION

University of Wisconsin - Milwaukee

College of Letters & Sciences - German Studies

1989. Attended Justus Liebig Universit t in Giessen, Germany on an

exchange program from U.W.M. and under a stipend from the Rotary

Club of Giessen.

Additional Coursework:

Self study utilizing Certiprep

Preparation Software for Microsoft Office Specialist Certifications-Word,

Excel, Access, PowerPoint and Outlook

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MEMBERSHIP

Women of Wisconsin 2008-

Present

Vice President

Apple Blossom Child Development Center Board of Directors

2009-Present

Secretary

IAAP-International Association of Administrative Professionals

2007-2009

Downtown Milwaukee Chapter

Woman Within International 2007-2008

Event Coordinator for Women in Circle

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