DIVYA GOPAL

Dear Sir/Madam,

I am applying for the position of Senior Business Analyst in your

company. As my attached resume illustrates, I have a strong academic and

professional background and more than 7 years experience in Business

Analysis in a global, multi-cultural environment that makes me a strong

candidate for this position.

I am currently working with American Express as a Senior Business

Analyst. I am primarily responsible for business requirements elicitation

and analysis by liaising between the business units, technology and support

teams. I have had the opportunity to work in different types of software

projects in various capacities across all phases of the software

development life cycle. My work typically results in the following

artifacts as and when required: Project plan, Cost/ time effort sizings,

Project Charter/ Business Requirements document, Business process diagrams,

Functional/ System requirements document, Use Case document, Testing

related documents, Implementation plans, Status reports, Risk mitigation

plans etc

I have a total of 7+ years of experience in the area of Business

analysis. Until Oct 2009, I worked in the Business consulting wing of EDS

where I had the opportunity to work with highly reputed clients nationally

and internationally across multiple domains. This molded me into a well

rounded, multi faceted professional equipped with sound technical,

functional and soft skills. I have had the privilege to be involved in

multiple aspects of software solution delivery viz business development

activities like proposal preparation and estimation; Project management,

Business process improvement/reengineering; Requirements elicitation and

functional testing during implementation.

Until Jan 2007, I worked with Business Advisory Services wing of Ernst

& Young. My primary responsibility was to understand business/technological

needs and strategic goals of the customer to define a "Future" State;

Design and develop a Road map to achieve the "Future" state which would

include aspects relating to process/technology changes, implementation

plan, organizational restructuring, change management etc

During my 7+ years of involvement with IT in various capacities and

functions, I have gained a rich exposure to multiple tools and techniques

in the realm of software solution development. Being Green belt certified

gives me that additional edge of being able to suggest valuable process

improvements during requirements gathering. I have a firm commitment to

harness these as powerful tools in my future assignments along with the

industry best practices

I graduated with a Masters in Business Administration from one of the

top 10 Business schools of India in April 2006 with a major in Information

management and a minor in Finance. Being recognized as a part of the

prestigious Dean's Top 20, was the high point of my academic life. I also

topped my college as I graduated with a Bachelor's degree in Computer

Science Engineering from one of the best engineering schools in India in

June 2003.

Personally I am confident, self-motivated & a team player and

enthusiasm, enterprise, leadership & Communication Skills are my forte. I

strongly believe that, I can leverage my strong engineering academic

background, diverse work experience, to meet the expectations of a position

in your company as a Business Analyst. I am a quick learner & can

effectively adapt to new situations & environments. With strong analytical

skills, excellent multi tasking and time management abilities, I am highly

confident that I'll add value & make a positive difference to your company.

In a nutshell, you are looking at the resume of a well-educated & well-

rounded candidate who has the drive, enthusiasm & an appetite for

challenges & one that brings varied skills & international experience to

the table. Please do go through my resume & if you are impressed with it,

call me at 336-***-**** or mail me at abl8s7@r.postjobfree.com

I very highly value an opportunity to discuss this position with you &

I look forward to hear from you to explore the possibility of a mutually

beneficial association.

Yours sincerely,

Divya Gopal

DIVYA GOPAL

E-mail: abl8s7@r.postjobfree.com

Phone: +1

336-***-****

Professional Objective:

To secure a challenging opportunity that can best use my technical and

managerial skills as well as International & Multi-Functional Experience

across many aspects of Software solution development viz Requirements

gathering, process modeling, reengineering and improvement, overall

project management and coordination

Professional Experience:

Senior Business Analyst, American Express Technologies - Greensboro, NC

Oct 2009 - Present

- Project Management activities viz - Prepare Project

plan, Maintain project financials, Prepare status

reports, Establish Communication protocol and Escalation

matrix, decide on resource assignment and work

allocation.

- In depth analysis of the client's business to understand

the client's strategic business goals and objectives to

suggest business process improvement/ reengineering.

- Model process flow and use case diagrams using the

various tools such as Visio, Enterprise architect.

- Proactive communication and collaboration with business

and technology teams to elicit and analyze requirements.

- Create project charter/ business requirements document

and conduct requirements review workshops to validate

requirements captured are correct, complete and meets

user expectations.

- Create functional / use case document to convey business

requirements to technology/ delivery team

- Assist the development team in analyzing and

implementing the requirements

- Define test strategy and test plan. Create functional

test cases for Integration testing.

- Create and maintain mapping of Business requirements to

Functional requirements; Functional requirements to

design components and test cases to ensure complete

requirements coverage.

- Assist with change management - track changes, evaluate,

perform impact analysis and prioritize changes

- Create implementation plan to define and track the tasks

to be performed by Business, Technology, Operations,

Support teams

- Keep abreast of latest technology best practices in the industry ;

evaluate and recommend the best solutions

Business Analyst, Consulting Practice, Mphasis - An EDS Company, NY, USA

Jan 2007 - Oct 2009

- Liaison between the business units, technology and

support teams with responsibility to elicit and analyze

business/ functional requirements

- Conduct workshops/ interviews to identify the Business

requirements and create the As- Is,To-Be flow diagrams

- Create Functional use case/ System requirements document

to convey Business requirements to the technical team.

- Assist the technical team in analyzing, translating, and

documenting technical requirements

- Define system acceptance criteria and participate in UAT

and system testing to ensure that application developed

meets the requirements as specified

- Highlight any risks to senior management and work with

them to resolve issues

- Manage system scope and assist with change management -

track changes, evaluate, perform impact analysis and

prioritize changes

Key clients worked with

- Citibank, Jersey city, NJ - Electronic Bank Account Management

- Deutsche bank, IB Technology, Jersey City, NJ - Client service

representative work station

- JP Morgan & Chase, Treasury Services, Tampa, Florida - Solution to

troubleshoot for Auto FX transactions

- JP Morgan & Chase, Investment Banking, NYC, NY - Client Onboarding

system

- JP Morgan & Chase, Investment Banking, London, UK - Strategic

client Onboarding tool

Consultant, Business Advisory Services, Ernst & Young Pvt. Ltd.

Jan 2006 -Jan 2007

Selected from among more than 2000+ applicants across top Business

Schools in India

As a Process consultant:

- Recognize and evaluate the business necessities and the strategic

goals of the customer

- Business Process Reengineering based on the As-Is study, Interact

with Stake holders, Study leading international practices and perform

gap analysis thereon

- Design and develop a road map to achieve the "To-Be" state which would

include aspects relating to implementation plan, organizational

restructuring, change management etc

As a Technical consultant:

- Devise and propose IT strategy in alignment with overall goals and

objectives of the customer

- Review and evaluate existing Technical architecture of the customer.

- Assist the customer in Solution selection, Vendor evaluation and

Selection of system integrators.

- Project Management services to help the client with vendor

coordination and successful solution implementation

Software Engineer, Hewlett Packard

April 2003

- April 2004

As a Module lead and software developer

- Planning for resource requirements and timelines for deliverables

- Extensively work with and coordinate with onsite team

- Study and understand the process flow related to the module

- Obtain Enhancement requirements from Onsite time and model the

requirements.

- Implementation of the enhancements and System Testing.

- Preparation of test plans and test cases

- Exposure to the complete Software Development Life Cycle

Educational Background:

S.P.JAIN INSTITUTE OF MANAGEMENT AND RESEARCH, Mumbai, Maharashtra,

India

Master of Business Administration, Featured in Dean's Top 15

Major: Information Management; Minor: Finance

Apr 2006

P.E.S INSTITUTE OF TECHNOLOGY, Bangalore, India

Bachelor of Engineering in Computer Science; Graduated top of college

Felicitated with a gold medal

June 2003

Relevant Coursework:

IT Strategy, IT in Banking and Retail, IT business development, IT

consultancy, Business Strategy, Customer Relationship Management,

Finance (Portfolio Management and Security Analysis, Corporate finance)

Course Projects:

- Performed a comparative study of CRM practices in 2 leading banks -

ICICI and HSBC

- Performed a study of existing IT at HSBC and recommended IT Strategy

in line with their Business goals

Software/Computer Skills:

Languages C, C++, JAVA/J2EE, SQL

Operating Windows NT, 2K, XP/9x, UNIX.

Systems

Packages Oracle 7.x/8.0/8i, SQL Server 7.0, MS Visual Studio, MS Office,

Rational Rose

Concepts Data Structures, OOPS, Operating Systems, Computer Networks,

Database Management Systems

Achievements/Co-Curricular Profile:

- Part of the prestigious Dean's Top 20 during MBA (2006).

- Topped college during BE in all 8 semesters (1999-03); Felicitated

with gold medal in convocation by Governor, Bihar.

- Secured 9th rank among more than 200000 students for the state of

Karnataka, India in the class 12 exams (1999).

- Secured 6th Rank in the State Level National Talent Search Exam

(NTSE), an advanced examination conducted by the National Council of

Education research and Training (1997).

- Actively participated and represented college in business plan writing

competitions, paper presentations, strategy games.

- Learnt Classical Dance (Bharathanatyam) for 15 years; Represented

school and college actively at a national level; Performed at renowned

institutions on numerous occasions.

- Learnt Classical Music (Carnatic - vocal) for 10 years; Cleared the

junior examination with distinction; Performed in school, college,

competitions and a number of concerts.

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