Customer Service Manager

NICOLE SMITH

*** *** **, *******, ** *****

Home: 205-***-**** Cellular: 205-***-****

*********@*********.***

OBJECTIVE:

To obtain an Administrative Office position

CAREER PROFILE:

. Exceptional interpersonal/communication skills, and detail-oriented.

. Hardworking, dependable, punctual, able to multi-task, a team

player.

. Sound time and resource skills to enhance productivity, quality,

client service, and overall bottom line performance.

.Adept at troubleshooting and resolving issues, can build and maintain

strategic business/client.

SKILLS / ABILITIES:

Microsoft Word, Microsoft Excel, PowerPoint, Outlook, DIAD Software, Lotus,

Internet

EXPERIENCE:

US Security Associates 244 Goodwin Crest Drive Homewood, AL 35209 February

2007-November 2009

Contact: Chris Hargrove 205-***-****

Administrative Assistant, Security Clerk, Office Manager and Assistant to

Department Manager

. Answer all calls for the Department Manager

. File, put in orders for supplies, materials for Fire Department

. Check daily gate paperwork and file, enter requisitions in Portal G

system

. Fax, copy, typing, setting up appointments and calendars, have

invoices signed, receive mail

. Assist with the front desk, print badges, enter information in

Frontier and CACS system

. Run gate times for various contracting companies, put in work

orders for the department customer service

BellSouth 3196 Highway 280, Birmingham, AL 35243 June

2006-December 2006

Contact: Amanda Hathcox 205-***-****

Maintenance Administrator

. Answer incoming repair calls and key trouble tickets

. Tally, screen tickets/test lines, contact customers

. Proficient in computer systems Tafi, WFAIX, LMOS, BOCRIS and MARCH

. Enter call forwarding for customers with troubled lines

YellowBook USA 600 Vestavia Parkway Birmingham, AL 35216 July 1998-

April 2005

Contact: Tony Chavers, Manager - 205-***-****

Administrative Assistant, Commissions Administrator

. Customer service for employee accounts and commission payments

. Monitor and maintain sales accounts through the DIAD system

for payout

. Prepare a bi-weekly payroll spreadsheet in Excel for all sales

employees in the Southern region

EDUCATION:

Snead State Community College Boaz, Alabama

Associate Degree in Office Administration, November 1995

Contact this candidate