Customer Service Supply Chain

Noto Hendry Susanto

**** *********** ****

Dublin, OH 43016

Cell: 614-***-****

Email: ***********@*******.***

PROFESSIONAL EXPERIENCE:

BOEHRINGER INGELHEIM ROXANE INC. - Columbus OH

2nd shift Supervisor - Flow 1 Packaging (Sept 2009 - Present)

- Manage 18 direct reports in 3 high speed bottle and blister packaging

lines.

- Establish, monitor and communicate KPIs to meet customer requirements and

promote an attitude and accomplishment of zero

defects, including those relating to safety, quality, customer service

and cost.

- Ensure team activities are conducted in compliance with safety and

regulatory (i.e. GMP, FDA, DEA, OSHA, EMEA,etc.).

- Assess processes and practices to identify areas of improvement and

utilize resources to assist with process improvements.

- Ensure employees are trained and knowledgeable on changes, revisions and

new policies, procedures, etc.

- Provide strong and effective leadership, daily communication and root

cause analysis support to team.

BOEHRINGER INGELHEIM ROXANE INC. - Columbus OH

Process Specialist - Process Excellence Group (July 2007 - Aug 2009)

- Implement automatic downtime recording system in mfg and pkg and reduce

downtime cost more than $100,000.

- Train 30+ operators for new processes and initiate process ownership to

operators for continuous improvement (Kaizen) on the floor.

- Implement automatic KPI reports in mfg and pkg to reduce paperwork and

quicker solution implementation time.

- Standardize and reduce variability in manufacturing processes to save

material cost more than $2 Million.

- Led team in establishing standard time in laboratory environment to

increase 30% lab analyst efficiency.

- Reduced 25% packaging changeover time by implementing SMED, 5S, tool

reduction and process standardization.

- Applied Design of Experiment (DoE) to optimize tablet manufacturing

machine yield up to 96%.

- Reduced 15% changeover process by implementing SMED, 5S, and process flow

standardization in manufacturing area.

- Perform gap analysis and design project scopes & goals to align with the

overall company goals.

- Implement Just in Time (JIT) inbound supply chain and reduction in

operation throughput time and warehouse space.

- Define/track performance for KPIs and clearly quantify/communicate

improvement targets/benefits, both theoretical and actual.

- Ensure projects are fully visible to the site by communicating project

milestones/successes on a regular basis.

HONDA TRANSMISSION MFG. OF AMERICA - Russells Point OH

Process Engineer - Engineering Group (October 2004 - June 2007)

- Implemented line balancing to increase labor efficiency up to 91% and

reduce production cycle time by 10%.

- Supported and developed continuous improvements during new product trial

events and mass production (about 7 family products).

- Implemented ergonomic assessment to 100+ processes and eliminated any

ergonomic and safety problems on the line.

- Updated any changes for ISO 9000 documents and PFMEA for new products and

mass production.

- Identified and eliminated any internal and external quality problems by

designing mistake proof processes and tools.

- Led and coached quality circle (continuous improvement) groups consist of

operators.

- Designed new machinery/design changes for production and trained 15+

operators for new processes.

TECHNICAL AND COMPUTER SKILLS:

- Time Studies/Work Measurement, Process Simulation, ISO 9000 and 14000,

Facility Layout and Production Systems Design, Line Balancing, Just In Time

(JIT), Total Quality Mgmt (TQM), Lean Mfg, Value Stream Map (VSM), Design

For Mfg/Product Design (DFSS), Ergonomics, Project Management, Activity

Based Cost (ABC) accounting, 5 Problem Solving, 7 Mgmt Tools.

- MS. Excel, Access, Power Point, Project, Front Page, Visio, Adobe

Acrobat, Photoshop and Lotus Notes.

- AutoCAD, Minitab, CATIA, Enovia, Solid Edge, Solid Work, Arena.

EDUCATION/CERTIFICATION:

- ASQ (American Society for Quality) Green & Black Belt Certification.

Received:

2008

- OHIO STATE UNIVERSITY - Columbus, OH

- Bachelor of Science in Industrial & Systems Engineering & minor in

Economics. Received:

2002

- Logistics and Supply Chain Management courses at OSU (Jan 2003-

August 2004)

- Competed Training: Green Belt (ASQ-2008) and DOE (Air Academy-2008)

- HB Maynard (Accenture) Certification for Basic MOST, Standard Work, and

Lean Workplace Received: 2003

PREVIOUS INTERNSHIP/PROJECT EXPERIENCE:

- COPELAND CORPORATION - Sidney OH

Inbound transportation cost analysis across the supply chain to

develop landed cost model, improved logistics performance.

- ARC INDUSTRIES INC. - Columbus OH

Reduce non-value added time in manufacturing and process

standardization, ergonomic and safe cell layout design.

- SIEMENS AIRFIELD SOLUTIONS - Columbus, OH

Improved production line by implementing lean mfg, value stream map

5S, ergonomic and inventory reduction.

- INTERNATIONAL BUSINESS MACHINES (IBM) CORP. - RTP, NC

Successfully managed capital projects, time studies for cycle time

reduction, lean mfg layout design, production risk management,

manufacturing space planning and ISO 9000 process change documentation.

Contact this candidate