Customer Service Manager
Resume:
Douglas Abernathy
Yuma, AZ, *****
abl8nl@r.postjobfree.com
Objective: To obtain a position in a company which can utilize my skills and past experiences to
better improve a team.
Experience
2005- 2010 Applebees Assistant General Manger Yuma, Az
Responsibilities include Cash Reconciliation, Documentation of employees, Hiring and Dismissal
of Servers. Upholding Food Safety Guidelines. ServSafe Certified. Provide Excellent Customer Service.
Verify Bank Deposits. Food and Liquor Inventory plus do weekly ordering, Training. Marketing,
Promoting events, Weekly/Monthly, P&L reports, Coaching of Staff. Enforced MSDS/ OSHA safety
guidelines.
2009-2010 T&K Auto Sales Finance/Outside Sales Manager Yuma, Az
Structure car deals for clients with subprime credit that fall outside the conventional
system, in compliance with special finance lender guidelines and auto dealership policy, resulting
in quick funding, and a high level of customer satisfaction. Maintain a clean and organized
office. Communicate all problem deals to management immediately. Address missing
stipulations communicated from lender immediately. Help move old inventory. Show and demo
vehicles when necessary. Maintain good lender relations.
2002-2006 Papa San Rice Bowl Manager/Head Cook Yuma, Az
To oversee operation during my shift. Report problems that have may occur with solution
that implemented in correcting the matter. Do all reports daily, balance register and safe, prepare
banking as needed. Inspect and maintain equipment for operation for preparation of the food.
Take fax orders respond appropriately for customer satisfaction. Inventory, stock and replenish.
In charge of office detail, when on my shift, which includes operation of the computer, phone,
fax and all other office equipment..
1999-2001 Independent Contractor Yuma, Az
As an Independent Contractor I took assignments from several different companies.
Schedule my assignment to be of the benefit of my time restrictions with in guild lines to meet
the client and companies obligation and to use my time wisely. Follow written instructions,
obtain information or do assignments which would include vending, demonstrations, reports,
mystery shopping. Have paper work documented complete by the time of the end of my shift. I
was expected to inventory, maintain, instruct, review information, oversee other staff and assist
in any problems that came up.
Education
1999-2003 Yuma High School Yuma, Az National Honor, The Who's Who list 2003-
present Arizona Western College Yuma, Az Tips I have been trained to follow policy and
procedure of my employer, Training and use of office equipment. Use of computer programs
windows 95,98, 2000,windows 2000xp and java. For years 2002 and 2003 I have been number
187 on the who's who list of 1500 students. I have been taken college classes in business
management and legal environment of business. I have also taken a class on customer service
programs. I am within credits from getting my Business degree and Science degree. Taken
Computer Informational Skills Programming classes in college. In high school took three years
of electronics.
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