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Customer Service Quality Assurance

Location:
Owensboro, KY, 42303
Posted:
July 27, 2010

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Resume:

JEFFERY RUSSELL

**** ******** *****

Owensboro, Kentucky 42303

270-***-****

abl8mc@r.postjobfree.com

SUMMARY

Manufacturing Supervisor with extensive experience in developing and

implementing cost saving strategies and process improvements to achieve

quality and production goals in the heavy industry environment. An

effective leader who enjoys bringing order out of chaos to achieve business

objectives. A detail oriented individual who functions at the highest level

of efficiency within a multitasking, fast-paced environment. Demonstrated

strength in embracing change and new challenges, learning new tasks with

minimal training. Areas of expertise include:

. Quality Assurance Analyst

. Cycle Counting

. Procedural Writing

. Training employees

. Organizational skills

. Process Improvement

. Material Movement Efficiency

. Scheduling

. Six Sigma Greenbelt

. TQM Total Quality Management

. Lean Manufacturing

. Kaizen

. 5 S

. ISO and QS Standards

. Workforce Management

. Standard Operating Procedures (SOP)

PROFESSIONAL EXPERIENCE

CENTURY ALUMINUM, Hawesville, KY

Second largest producer of primary aluminum in the United States

Potline Technical Lead 2005 - 2008

Responsible for directing up to 7 technicians and overseeing/managing

production line processes to meet efficiency and quality product production

requirements.

. Improved reporting accuracy to 99%, reducing error rate to < 1% by

implementing a procedure with internal verification.

. Standardized interviewing process to minimize variance in decision making

by developing a qualification matrix and implementing a personalized

training process.

. Increased efficiency and work proficiency levels by creating work teams

and establishing operational guidelines for completing tasks.

. Improved accuracy of inventory management by conducting cycle counts of

raw material and inputting data on SAP system on a monthly basis.

. Wrote Safety Standard Operating Procedures (SSOP) for Green Carbon, Bake,

Rodding and Potline Technical Departments.

. Improved quality ~15% by implementing work auditing processes which

monitored the critical variables of the smelting production between

tapping.

LEAR CORPORATION, Madisonville, KY

A global leader in the manufacture of automotive systems

Superintendent (Third Shift) 2003 - 2005

. Improved customer service product delivery shipments to ~ 99% by

developing an inventory review process.

JEFFERY RUSSELL PAGE TWO

. Received Six Sigma "Green Belt " status within Lean Manufacturing

. Reduced set up time ~20% by implementing SMED (Single Minute Exchange of

Die) concept within plant.

. Implemented 5 S process which was so successful it was adopted for use

plant wide.

. Supported inventory management with nightly cycle counts of finished

product for Shipment as well as maintaining raw material inventory for

BOM.

. Saved the company ~ $45K and improved productivity by conducting a

process time study, identifying an appropriate subcontractor who produced

product for less and eliminated inefficient equipment which increased

usable space for other processes.

AK STEEL CORPORATION, Rockport, IN

A finishing mill of Stainless and Carbon Steel primarily for the automotive

industry

Shift Manager 1997 - 2002

Had various responsibilities during a vertical start up from a 'Green

Field' to a fully operational and World Class producer of finished steel

. Directed a crew on a Continuous Cold Mill during the construction phase

and vertical start up of equipment - ran first coil through mill.

. Chosen to turn around shipping and receiving operations "bottleneck,"

achieved by establishing a phased process start up.

. Saved the company significant costs by merging Material Movement and

Shipping/Receiving departments which consolidated resources, more

efficiently aligning staffing and management tasks.

. Selected to plan and implementing operational strategies that included

the development of a Metallurgical Matrix which greatly improved

production efficiency.

GENERAL ELECTRIC, Owensboro, KY

Industry leader in the manufacture of large industrial electric motors

Production Facilitator 1988 - 1997

Responsible for supervising material handlers, assembly, test, and

machining areas encompassing 77 employees

. Maintained 100% "Promises Kept" (customer service shipping requirements)

in a consistent manner.

. Reorganized a sub assembly area due for outsourcing to make it more

efficient thus keeping it within the facility

. Assisted with research and development of electrical motors for military

and industry.

EDUCATION

B.S., Bachelor of Science (cum laude), Major: History/Political Science

Brescia University, Owensboro, Kentucky

MILITARY EXPERIENCE

U.S. Army Officer Candidate, Fort Benning GA

U.S. Air Force, Administrative Specialist, Intelligence Branch, Germany

Security Clearance filed at: Baltimore MD 75255-1179



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