Sales Customer Service

Michael Martin *** Crawley Run, #***, Centerville, OH

45458

Home: 937-***-****

Mobile: 937-***-****

E-mail: *******.*.*******@*****.***

I offer expertise in proposals, presentations, copywriting, marketing, branding,

and more. I am experienced at managing multiple, complex projects on tight

deadlines, as well as being skilled at establishing and leveraging internal and

external business relationships for project work. I also have years of experience

working on the layout and design elements of marketing projects and campaigns. My

professional goal is to put my project management, communications and design

skills and expertise in service to an organization's success and growth.

Technical Proficiencies MS Office (Word, PowerPoint, Adobe InDesign

Excel) Adobe Acrobat

Microsoft FrontPage

Adobe Photoshop

Experience

Communications Consultant Various clients 2008 -

Present

Developed standard marketing materials for customization

Created various templates for marketing and communications purposes (press

release, white papers, presentations, etc.)

Assisted with SharePoint overhaul process and design, providing more tools and

resources for other consultantsLed proposal response process for government

and military Request for Proposals (RFPs)

Constructed and edited hundreds of graphics for presentation to USAF decision

makers Updated and maintained past performance documents for use in proposals

Edited internal and external proposal content for RFP responses

Provided proposal response support for government and military Request for

Proposals (RFPs); recipients included USAF, USN, USSOCOM, and others

Proposal Response Team WorkflowOne, Dayton, 2007 - 2008

Ohio

Achieved 99% client satisfaction and more than 50% time savings with support

provided

Coordinated the response process for over $100 million of potential business

Enforced branding in customer-facing proposals and sales materials

Developed extensive library of branded, accurate company information and

solutions

Revamped team intranet SharePoint site for expanded sales support content and

compliance with company branding

Authored and editing hundreds of customer-facing documents, weaving in company

messaging

Standardized and documented departmental processes, increasing support quality

and response time

Senior Marketing Communications Wire One, Miamisburg, 2006 - 2007

Specialist Ohio

Led major proposal response efforts and facilitated opportunity review process

Managed relationship with third party vendor for complex web development work

Revised company branding on website with improved graphics and updated content

Designed new homepage for external website

Created customer-facing brochures and collateral in various formats

Developed graphics and text for multiple print ad campaigns

Designed and delivered graphics and text for multiple email campaigns to

existing and prospective customers

Senior editor for internal and external newsletters

Senior Marketing Specialist LexisNexis, Miamisburg, 2002 - 2006

Ohio

Authored thousands of branded, customer-facing documents for in-house sales

and marketing tool

Customized proposal, presentation and marketing material for specific vertical

markets

Established and maintained tight relationships with divisional product

marketing and management experts

Created graphics and text for email marketing and sales campaigns

Constructed ready-to-use standard presentations for multiple solutions and

industries

Developed and adapted text and graphics for online training materials for

products, services, and skills

Conducted hundreds of internal training sessions; audiences ranged from senior

executives to new sales reps

Developed and adapted text and graphics for online training materials for

products, services, and skills

Proposal Manager NCR, Dayton, Ohio 1996 - 2002

Managed entire proposal process for opportunities ranging from $100K to $20M

Coordinated project teams of 3 to 15 associates, ranging from field sales to

engineers to executive-level participants

Wrote and edited hundreds of branded, customer-ready documents

Designed standard proposal graphics using company messaging and branded images

Developed and maintained relationships with various subject matter experts

for better information flow between business units

Delivered presentation on departmental capabilities, accomplishments and

future strategies to audience of hundreds

Additional Experience

Production Manager, The Hutchison Trotwood, Ohio 1995 - 1996

Corporation Dayton, Ohio 1993 - 1995

Customer Service Representative, Rochester, New York 1991 - 1993

Fidelity Health Care

Sixth Grade Teacher, Northstar Academy

Education Wright State University Dayton, Ohio 1991

B.A. in Secondary English Education

Professional

Training Project Management instruction

Mastering Adobe PhotoShop Seminar

Microsoft Word and PowerPoint training

Awards

LexisNexis Sales Operations Quarterly Recognition February

2004

LexisNexis Sales Operations Quarterly Recognition September

2004

NCR Great Performance winner, 1998 (highest employee

recognition award)

NCR Crystal Excellence Award, Q3 1998 (divisional excellence

award)

NCR Great Performance winner, 1997 (highest employee

recognition award)

NCR Excellence Award, Q3 19971998 (divisional excellence

award)

Online Credentials

Online resume (includes writing and graphics samples):

http://mlm2.info/e-resume

LinkedIn: http://www.linkedin.com/in/mlmartin2

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