Manager Quality Assurance

Lane A. Sandidge

**** ******* **., *********, ** 37215 • Phone: 770-***-**** • E-Mail: abl8kj@r.postjobfree.com

PROFESSIONAL PROFILE

• Motivated professional recognized for combining project quality, integrity, and improvement with best practices

and disciplined attention to producing immediate and long-term goals and objectives.

• Skilled consultant who has produced high-valued, quality driven deliverables and executed initiatives across all

phases of the SDLC to ensure efficient and effective delivery of project milestones.

• Detail oriented performer who has lead the analysis and design of various enabling technologies to improve

efficiency and cost savings for a shared services organization throughout multiple cross functional project teams, client

directors, and agency representatives.

• Proficient business process consultant who has served as a site reviewer, analyst, and integrator of end-to-end

processes within telecommunication, government, retail, and higher education industries.

PROFESSIONAL EXPERIENCE

February 2007 – Present Accenture New York, NY

Consultant – Information Management Services

• Provided both technical and business support across for multiple cross industry clients: Avon, City of New York –

Department of Citywide Administration Services, Yale University, New York Metropolitan Transit Authority, Fannie Mae.

• Support the customization, presentation, and delivery of data validation job aids for a large global retailer - for 4

global regions covering 42 countries.

• Interview client Subject Matter Experts in public service business units for gathering end-to-end processes

information and definition.

• Publish process flow diagrams in conjunction with respective comprehensive narratives serving as a baseline for

functional requirements.

• Develop and present multiple ECM product introduction sessions tailored for numerous client departments.

• Design and develop the taxonomy and metadata for completion of content architecture across multiple repositories.

• Assessed existing product and client desired functionality, submitted proposal for enhanced Enterprise Content

Management capabilities.

• Develop, refine, and deliver functional design deliverables for multiple university departments.

• Present and demonstrate department UAT deliveries, FileNet system functionality and capabilities.

• Manage, coordinate, and maintain client's imaging vendor's deliverables to ensure quality assurance and deadline

deliverables.

• Configure FileNet search and entry templates for development, test, and production environments.

• Manage and execute system testing efforts (37 Document Classes, 100+ Subtypes, 20 Roles, and 100+ end users).

• Gather and compile all university finance and administration client departments' document retention policies for

application and enforcement of records management system component.

• Create solution blueprint for application integration of FileNet and HP Service Manager via Web Services.

August 2003 – February 2007 CGI Group, Inc. Atlanta, GA

Business & Systems Analyst

• Initial on-site support for large-scale business applications for a leading wireless service operator.

• Control customer consulting regarding optimal use of quality products for client’s environment.

• Support the UAT effort through workflow analysis, issue tracking, BPR, and change management.

• Manage enhancements, change control efforts, and business requirements specifications for the SDLC.

• Gather and analyze the business requirements for Commerce products and business processes.

• Assist with the coordination in the design and development of the UAT environment.

• Perform reporting and data analysis, providing mappings from client's legacy system.

Configuration Manager – CME Engagement – CMM Level 3

• Interface with client to manage application deployments and baseline requirements.

• Gather and refine business requirements for internal work request enhancements.

• Analyze and improve workflow of processes and procedures throughout the SDLC.

• Manage progress of requests during concept phase of development, test, and production.

• Coordinate intake process with internal and external organizations.

• Create migration packages to support the base-lining of System Test and Production migrations.

July 2001 – June 2003 Sherwood Mortgage Naples, FL

Loan Officer & Licensed Mortgage Broker

• Responsible for day-to-day lead generation through cold calls.

• Originate and process loans throughout the state of Florida.

• Manage and maintain customer relationships to ensure referral business.

• Streamline the loan process from originator to in-house underwriting.

• Applied knowledge of conforming, non-conforming, and type A loans.

EDUCATION

1996 – 2001 Florida State University Tallahassee, FL

• Bachelor of Science, Management Information Systems (July 2001)

• Minor in Italian Studies (December 2000)

• Minor in English (May 1999)

SKILLS

Operating Environments:

• Windows 95/98/00/NT/XP, UNIX

Applications:

• Microsoft Suite, FileNet P8, Oracle ECM Suite (UCM, I/PM, Capture), Kofax, HP Service Manager, PeopleSoft

HRMS, MS SharePoint, Oracle 9i, SQL, Point, PVCS Version Manager, Merant, BEA J2EE/Weblogic, Exceed, ETL,

Business Objects, Lotus Notes, Mercury Test Director, Borland StarTeam, SmartFTP, Crystal Reports, Novell GroupWise,

Emptoris

CERTIFICATION

• FileNet Certified Professional - ECM Essentials Certified 2A

• FileNet Certified Professional - FCP P8 Certified: CM Administrator 2A

• FileNet Certified Professional - FCP P8 Certified: FM Administrator 2A

• FileNet Certified Professional - FCP P8 Certified: BPM Administrator 2A

• FileNet Certified Professional - FCP P8 Certified: Solution Architect 2A

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