Quality Control Customer Service

Jon Hain

*** ****** ****

Grandy, NC *****

Phone: 252-***-****

Mobile/Voice Mail: 252-***-****

E-mail:*********@**********.***

OBJECTIVE

To obtain a challenging position with long-term growth and advancement

opportunities. I wish to expand on my public and private sector, and

managerial experiences, while utilizing my skill sets.

SKILL SETS

Management Techniques: Operations Management, Team Facilitation, Profit and

Loss Responsibility, Quality Control, Process Improvement, Total Quality

Improvement.

Software: Microsoft Internet Explorer, Excel, Word, Power Point, Netscape

Communicator, Corel WordPerfect, ArcView, ArcExplorer, AutoCad Civil 3D.

Developed Database applications using Visual Basic 6.0.

Databases: Oracle 8i, Microsoft Access.

Operating Systems: Microsoft Windows 95, 98, 2000, NT, ME, XP, Vista,

Windows 7.

Other: Caliper, Micrometer, Engineer's Scale, Architect's Scale

PROFESSIONAL SUMMARY

Production Management

.Over 10 years experience in JIT, lean management, total quality

management, continuous improvement measures and administration.

.Proven ability to implement successful improvements and utilization of

leadership techniques to motivate personnel to the fullest extent of their

abilities.

.Initiated proactive customer service and customer satisfaction procedures.

.Supervised in excess of 100 production employees on 3 rotating shifts.

.Implemented Corporate Continuous Improvement Program. Facilitated weekly

production team meetings.

.Trained employees in the use and implementation of new production systems.

.Supervision: Held responsible for the direction of 45 to 50 production

employees on 1st and 2nd shifts with an additional 350 employees working

within the parameter of a 3rd shift. Managed work teams of up to 15 hourly

production employees.

.Communications: Facilitated weekly team meetings to improve teamwork and

inform team members of company goals and initiatives. Utilized an MIS

system and created PC-based spreadsheets in order to accurately track the

performance of each work center for utilization in weekly team meetings

designed to bolster communication and enhance production levels.

.Quality Control: Performed detailed cost variance analyses within several

corporate work centers and coordinated teams to improve negative variances

pertaining to new time management, machine modifications, ergonomics, and

JIT concepts.

.Training Coordination: Achieved a 90% correction in production and quality

through the utilization of detailed training programs designed to identify

and eliminate obstacles; implemented an operator training program to

enhance performance.

.Construction/Project Management: Supervised all aspects of construction

of residential housing designed and built by Oyster Bay Construction.

Directed subcontractors; monitored work for quality control and safety

issues. Ordered construction supplies and coordinated delivery service.

Scheduled building inspections and accompanied municipal building

inspectors on all required inspections. Facilitated communication among

subcontractors, employees, and management. Formatted and abstracted bids.

Drafted bid tabulations to determine best qualified bidder. Reviewed

proposals against previous history, actual and estimated expenditures, and

established rates. Determined price reasonableness or negotiated position.

Calculated pricing and negotiated best value. Conducted post-proposal and

pre-evaluation meetings. Initiated requests for purchase invitations to

bid. Executed post-award actions, including reimbursement and incentive

arrangements. Built and maintained a procurement system to support the

real-time financial needs of the project. Analyzed all procurement

requests to determine requirements, contracting methods, and types.

Designed and updated Draft Statements of Work and Price Breakdown Sheets.

Key Accomplishments / Special Projects

.Hired as hourly production worker. Promoted to a supervisory position in

the cold finishing department where I oversaw all cold finishing functions

including round bar and coil straightening, and centerless grinding

operations.

.Bolstered on-time delivery from 55% to 92% over a six-month period and

reduced inventories by 40% through the utilization of flow management

techniques, scheduling, planning, and adjusting forecasts.

.Successfully reduced waste by 20% and bolstered production levels by 15%

over a six-month period.

. Selected to serve on a company-wide committee created to design a team-

based bonus compensation system.

Planning

.Assist in preparation of specific plans, zoning ordinances, due diligence

reports, and environmental documentation.

.Confer with clients regarding policy and physical planning projects.

.Assist in the preparation of site feasibility studies and reports.

.Assist in the preparation of environmental assessments.

.Represent clients at public hearings/meetings.

.Research project data including zoning, site opportunities and restraints,

adjacent land uses, unit/product mix and density limits/requirements.

.Review zoning drawings and other materials for city, county and state

government compliance.

.Maintain complete and accurate documentation applicable to all planning

procedures, communications and actions taken on each project assigned.

.Prepare various developmental plans and research related factors.

.Secure all local, state and federal regulatory permits required for

development.

.Review developmental applications to ensure compliance with state and

local ordinances and regulations.

.Prepare studies and reports in conjunction with requests for zoning

changes, special and conditional use permits, variances, ordinance text

amendments and other special projects.

.Assist the public with questions and concerns.

.Research deed and tax records for property ownership.

PROFESSIONAL HISTORY

Land Planner 11/06 to 5/09

Albemarle & Associates, Ltd.

Kill Devil Hills, NC

Planner I 11/02 to 4/06

County of Currituck

Currituck, NC

Construction Foreman 12/01 to 11/02

Oyster Bay Realty and Construction

Kill Devil Hills, NC

Sales Associate 6/99 to 7/01

BD&A Realty and Construction

Corolla, NC

Production Supervisor/Coordinator 7/87 to 6/99

Carpenter Technology Corporation

Reading, PA

EDUCATION

Penn State University, Great Valley, PA 7/01 to 12/01

Client/Server Technology Certification

Introduction to Programming using MS Access and Visual Basic

Albright College, Reading, PA 1978

B.A., Urban Affairs

References available upon request

Contact this candidate