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Customer Service Human Resources

Location:
Danville, IL, 61834
Posted:
July 27, 2010

Contact this candidate

Resume:

Heather Diveley

Dakota Ridge

***** * **** **** **.

Danville, IL 61834

217-***-****

Upon review of my resume, please consider the following:

Education

I currently have a Bachelor's in Business Administration with a double

minor in Human Resource and Marketing. I was also on the Dean's list while

attending Franklin.

Technology

I have worked with many different computer applications including Word,

PowerPoint, Excel, Adobe, etc. I have never been intimidated when learning

new systems and programs. I am a fast learner and I enjoy working on

computers. I welcome the opportunity to learn and work with new programs

and I tend to learn my way around them quickly.

Marketing/Design

While I haven't yet had a marking position, I believe I've acquired skills

that show my creativity and interest in doing so. I have been self

promoting a CD I recently put out and also started a small jewelry

business. I market myself as an artist on Myspace, Facebook, and have made

flyers and business cards to help promote myself. My hobbies will also show

my passion of designing and being creative.

Personnel Skills

I believe I have the personnel skills to be beneficial to my employer. I've

had a lot of experience with customer service working in the service

industry for 5 years and then working in an HR position at Krupp, both

requiring to me to interact with different kinds of people and

personalities all day.

Human Resources

I've currently been working as a Human Resource Specialist where I've been

built up to responsibilities such as interviewing, new hire paperwork,

training, FMLA, and additional responsibilities which I believe have helped

me grow and learn an exceptional amount. At this point, I am ready to take

on more.

Job Performance

I consider myself a fast paced and efficient worker. I've always been known

to get the job done and on time. I am well organized and search for ways to

make a process more efficient if possible. I am always willing to learn

from my mistakes to better myself as a worker. I constantly strive for

excellence and maintain professionalism in all I do.

I am interested in meeting you with regarding any positions for which my

qualifications might prove a good fit. My resume is enclosed and I may be

reached at the number above. I appreciate your time and consideration.

Heather Diveley

(Dakota Ridge 22330 N 1545 East Rd. Danville, IL 61834 217-***-**** (

abl8i8@r.postjobfree.com (

Objective To obtain a position in which I can utilize more of

my skills/knowledge with the intent of continuing

to learn and grow.

Experience

2008-current ThyssenKrupp Presta Danville

Danville, IL

Position Held: HR Specialist

Current Pay Status: $13.75

Summary: Offer administrative support to the Human

Resources Department by assisting with recruitment,

hiring, training, and benefits administration.

Additional duties as requested.

Duties:

Conducts portion of New Hire Orientation.

Approve Managers timecards in Kronos.

Makes travel arrangements for incoming visitors and

traveling employees.

Order office supplies using SAP.

In charge of all internal/external training of both

buildings. Update TrainingDoc system.

Performs other clerical duties as needed, such as

filing, scanning, and Word processing using

Microsoft Word, Excel and PowerPoint.

Help other departments such as Quality, Accounting,

and Purchasing with tasks as needed.

Nov. 2008- Feb. 2008 Metritech

Champaign, IL

Part-time job

Pay: $8.75

Unpacking shipments

Encoding

Scanning

2000-2007 Diveley

Development Danville, IL

Computer input as requested.

Miscellaneous secretarial jobs.

Answering incoming calls from clients, customers,

and salespeople.

Jun. 2001- Oct. 2007 Custard Cup

Danville, IL

Complete tasks as requested.

Work with the public.

Problem-Solving

Starting Pay: $5.25. Ending Pay: $9.05

Computer/Program Skills

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Visio

Adobe Acrobat Professional

Simply Safety

Training Doc

Kronos

SAP

Additional Skills

Interpersonal Skills- Able to get along well with

co-workers and accept supervision.

Flexible- Willing to try new things and continuing

to always learn more.

Attention to Detail- Concerned with quality.

Produce work that is orderly and attractive.

Efficient- Ensure tasks are completed correctly and

on time.

Neat/Organized- Provide neat organized work as well

as working area. Follow the 5S standards.

Self-Disciplined- While working towards my degree,

most of my classes were completed on-line which

took a lot of self-discipline and I obtained A's

and B's through classes.

Customer Service Skills- I've been in customer

service for 8 years and have built skills in making

customers happy.

Reliable- Good attendance record, handled petty

cash, came into work on weekends before when

something was needed.

Responsible- Always have been a responsible type

and very professional.

Education 2000-2004 Danville High School Danville, IL

Graduated

GPA - 4.15

2005-2008 Danville Area Community

College Danville, IL

Received associates degree in Business.

GPA- 3.2

2008-2009 Franklin

University Columbus, OH

Received Bachelor's in Business Administration with

a double minor in Marketing and Human Resources.

GPA- 3.5

Volunteer Work Relay for Life, March for Babies, Festival of

Trees, and Presta Beautiful Clean-up.

Interests

Singing, playing guitar and piano, writing songs,

dancing, designing clothes/jewelry, and being

outdoors; camping, riding horses, boating etc.

References

Nancy Smart

Work 217-***-****

Home 217-***-****

Glenda Campbell

Home 217-***-****

Jamie Gee

Work 217-***-****



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