Project Manager Test
Resume:
Murali
*************@*****.***
Summary:
. Over 12 years of IT experience in analysis, design, development and
implementation of CRM Applications, Client/Server Applications and Web-
based Applications.
. Over 9 years of experience in CRM applications in testing Data
Migration, Configuration and Integration.
. Proficient in Manual and Automated Testing of Web/Client Server
applications on Windows NT and UNIX platforms.
. Very Strong in Functional, Regression, Smoke, Scalability, Stress, and
Integration testing in a multi-tired environment using automated tools
like Quality Center and Test Director.
. Tested design call flows, dialogue design, developed voice user
interface, and the technical requirements for our various Contact
Center and CTI applications.
. Areas of expertise include Developing Test Plans, Creating Test Cases,
Executing Test Scripts, Bug Tracking, Analyzing and documenting the
results.
. Extensive experience in writing of SQL statements in databases like
Oracle, SQL Server.
. Highly motivated team player with strong communications and
Interpersonal skills.
. Well experienced with Software Testing Methodology and Life Cycle
Testing.
. Having good knowledge in the area of testing the Computer Telephony
Integration (CTI), Universal Routing Server (URS), IRD (GUI), Genesys
Framework, Genesys Voice Portal 7(GVP), Interactive Voice Response
(IVR).
. Proficient in Integration and Systems testing (Blackbox and Whitebox)
of Web-based applications and Real Time applications and understanding
of object oriented methodologies.
Educational Qualifications:
. Bachelor of Commerce from Osmania University, India.
(1995 to 1998)
. Post Graduate Diploma in Computer Application from CCIT, India
(1998 to 1999)
. Diploma in Business Studies from London School of Mgt. & Tech.,
UK. (2000 to 2001)
. M sc (Information Technology) from Columbus Univ., UK.
(2001 to 2003)
Technical Skills:
CRM Siebel 8.0 7.x/6.x,Siebel OnDemand,,
Siebel Call Center, Siebel Sales
,Siebel Marketing, Siebel
Communications.
Testing Tools Test Director 8.0, Quality Center 9.0
,Quick Test Pro 8.2,WinRunner 7.5
Operating Systems: Windows 98/2000/XP/NT, UNIX, MS DOS
Languages C, Java, SQL, COBOL
Databases/GUI Oracle 8i/9i/10g, SQL Server, DB2/2,
Oracle Forms/Reports 6i/9i, Visual
Basic 6.0/. NET, MS Access
Application Servers Oracle 9iAS/10gAS, IBM WebSphere
4.0/5.1, BEAWebLogic 5.1/6.1, Apache
Tomcat 4/5/6
World Wide Web HTML, XML, XML Schema, JSP, ASP.NET,
VBScript.
Domain Skills Genesys OCM, CC Pulse (Reporting),
Call Routing strategies,CTI, Call
Center Process, IVR.
Professional Experience:
Nationwide, Columbus, OH
Nov 09 - Jul 10
Role: QA Lead Analyst
Over the last 80 years Nationwide has grown from a small auto insurance
company to one of the largest insurance and financial services companies in
the world. Nationwide offers a full range of insurance products and
financial services for your Auto Insurance, Homeowners Insurance, Renters
Insurance Life Insurance, Motorcycle Insurance, Farm Insurance, Money
Market Accounts,Home Equity Loans,Credit Cards, Mortgage Loans,Checking
Accounts and Retirement Plans 401(k)
Responsibilities:
. Performed QA Lead role in the creation, preparation, and conduct of
quality assurance reviews and the development and execution of test
plans and test scripts
. Accountable for developing test plans & test scripts, executing test
scripts and defect management. All testing is considered complex and
involved contact center technology which includes IVR.(routing and
reporting)
. Handled multiple projects simultaneously NBH OCM, Auto Dialer (AD),
OCR Prompter Improvements, NSS BI,ITSD Allied Apps Integration with
NSS,PLSC Request for New Tier Reports, Remove Hammered Calls from
reports, Fast Fact HR Form updates.
. Expertise in Contact center technology experience, including Genesys
and computer telephony integration
. Monitored and maintained end to end call routing
. Expertise in Call Center Pulse+ (CC Pulse) which is used for real-time
reporting
. Expertise in testing all the CTI functionality for inbound and
outbound calls,calls transfer tand conference calls
. Tested Soft-phone functionality which are Accept Calls, Transfer
Calls, Survey Routing
. Coordinating on deliverables, keeping track of defect/bug reports in
Quality center.
. Worked closely with the Business Analysts, Developers, and Database
Architect in identifying the outstanding issues in User Requirements
and Specifications.
. Responsible for complete QA Sign-Off's on the project applications.
Environment: Genesys OCM 7.2, Genesys CC Pulse -Reporting 7.5, Genesys
Framework -Configuration Manager, Toad-9.0.1.8, QC 9.2,Soft Phone, Quality
Center 9.2
Cypress Semi Conductors, Sanjose, CA - Siebel OnDemand Sep 08
- Sep 09
Role: QA Lead
Cypress delivers high-performance, mixed-signal, programmable solutions
that provide customers with rapid time-to-market and exceptional system
value. Cypress offerings include the PSoC Programmable System-on-Chip,
USB controllers, general-purpose programmable clocks and memories. Cypress
also offers wired and wireless connectivity solutions ranging from its
Wireless USB radio system-on-chip, to West Bridge and EZ-USB FX2LP
controllers that enhance connectivity and performance in multimedia
handsets
Responsibilities:
. Designed and developed Project Test Plan, Test Processes and
developed Test Strategies based on the Use Cases, Requirements and
Functional specifications.
. Created test cases corresponding to business rules and other operating
conditions in MS Excel.
. Involved in daily meetings with the technical managers and development
test leads regarding the schedule, resource management and activities
tracking.
. Provide testing status as well as testing analysis for implementation
go/no go decision
. Attended the Business requirements review meetings and System
Requirement specification review meetings along with Business
Analysts, Project Manager, Enterprise Architect, Data Architects at
the early phase of project define phase involved in Data Setup for
System testing.
. Involved in User Acceptance testing and trained End users.
. Used SQL queries to test the database to verify whether the data is
properly populated.
. Participated actively in team meetings with Functional/Development
Team for fixing the defects.
. Used Ant tool to build and is hosted on Apache Tomcat web server
. Enhanced their Xindice Browser. This is an open source browser part of
the xml.apache.org projects. This browser is used to browse the
contents of the XML Xindice (Zeen-Dee-Chay) database
. Interacted with developers to report and track defects using Service
Request -Siebel OD.
. Prepared status summary reports with details of executed, passed and
failed test cases.
. Responsible in providing regular test reports to the management.
. Reported the bugs, Email notifications to the developers using the
Service Request - Siebel OD.
Environment: Siebel On Demand Ver.15,Java, J2EE Web Application (SSP),Tomcat, JSP, XML,Oracle PLM,Oracle Fusion, Power point, MS Visio, MS
Excel
BEA Systems, Inc, Sanjose, CA - Siebel Call Center and Sales
Apr 07 - Aug 08
Role: QA Lead / Offshore coordinator
BEA Systems, Inc is a world leader in enterprise infrastructure software.
BEA Enterprise 360 is the industry's most advanced approach for building a
Liquid Enterprise. This comprehensive offering combines product
technologies, people, best practices, and broad network of partners to
deliver maximum business value to customers.
Responsibilities:
. Writing and executing software System Test plans and Test cases.
. Documented Test cases corresponding to business rules and other
operating conditions in Quality Center.
. Created and executed automated test scripts using QC for Regression
testing and E2E Testing.
. Co-ordination with on site team to get the project requirements,
gather and communicate the project status to the off shore team.
. Involved in daily meetings with the technical managers and development
test leads regarding the schedule, resource management and activities
tracking.
. Co-ordinate with the off shore team for the project updates, work
assignments and daily activities for testing on daily basis conference
call.
. Worked closely with the Business Analysts, Developers, and Database
Architect in identifying the outstanding Issues in User Requirements
and Specifications
. Involved in Data Setup for System testing
. Used Quality Center for defect tracking and defect reporting.
. Involved in User Acceptance testing and trained End users.
. Used SQL queries to test the database to verify whether the data is
properly populated.
. Participated actively in team meetings with Functional/Development
Team for fixing the defects.
. Performed CTI Testing which involves Billing System and Siebel
Application.
. Performed Warm and Cold Transfers using the CTI Functionality
. Tested Call Center Application by creating and updating the
Opportunities and Agreements and perform the Functionality,
Integration and System Testing.
. Interacted with developers to report and track defects using Quality
Center.
. Prepared status summary reports with details of executed, passed and
failed test cases.
. Responsible in providing regular test reports to the management.
. Conducted browser compatibility test of application
. Reported the bugs, Email notifications to the developers using the
Quality Center.
. Investigated software defects and interact with developers to resolve
technical issues.
Environment: Siebel 7.7, People Soft 8.0, Quality Center, Java, Web Logic
Server,Oracle 10 G, Aqua Logic (Middle Ware Tool), Toad, Power point,,
Genesys,IVR,MS Visio, MS Excel, SOAP.
American Cancer Society, Atlanta, GA- Siebel Marketing
Oct 06 - Jan 07
Role: QA Lead
The American Cancer Society is the nationwide community-based voluntary
health organization dedicated to eliminating cancer as a major health
problem. The American Cancer Society is the nationwide community-based
voluntary health organization dedicated to eliminating cancer as a major
health problem.
Responsibilities:
. Tested Opportunity, Account, Contact, Events, Contributions, Programs,
Service Request and Activities to meet the business requirement.
. Defect tracking is done in the Siebel through Service Request Tab to
add, review, repair and analyze defects.
. Performed Regression Testing after the fixes.
. Interfaced with developers to resolve technical issues and
investigated software faults.
. Tested Pick lists, MVG's, Applets, Screens and Views to meet the User
Interface Layer requirements.
. Generated the defect reports using Remedy Call Tracking. Performed
call fixes verification and followed up with R&D to failed defects
. Involved in testing of Standard Reports whether the data is populating
in the fields.
Environment: Siebel Call Center, Quality Center, Remedy, MS Excel, Oracle
9i, SQL.
T-Mobile, Atlanta, GA - Siebel Call Center and Communications
May 04 - Sep 06
Role: Sr. QA Analyst / Offshore coordinator
Worked for T-Mobile in their QA team to test the integration of their
Citrix and Net Status applications plus testing their Siebel application.
The integration of the Citrix and Net Status GUI is, at high level, to
reduce the redundancy of information. This will allow for a unified front-
end to the application.
Responsibilities:
. Analyze User Requirements and Specifications and developed Test Plans
and Test cases.
. Tested Call Center Application by creating and updating the contracts
and proposals and perform the Unit Test, Regression Test, Performance
Test, Functionality Test, Integration and System Testing.
. Involved in Computer Telephony Integration (CTI).
. Validate E2E calls routing to agent desktop on Siebel softphone Tested
CTI tool bar control futures
. Tested IVR applications interfacing with API through webservices to
the database.
. Tested Dialog states, play prompts, branch conditions & database dips
on the IVR.
. Reviewed Voice user interface documents and prepared test plan & test
scripts.
. Tested all the CTI functionality for inbound calls outbound transfer
and conference calls
. Tested Soft-phone functionality which are Accept Calls, Transfer
Calls, Survey Routing
. Tested Siebel Interaction - To ensure that an interaction record is
created for incoming calls
. Performed testing in Conference Calls to extension and to ACD Queue,
Transfer to ACD queues
. Worked closely with the Business Analysts, Developers, and Database
Architect in identifying the outstanding Issues in User Requirements
and Specifications.
. Identifying the problems, prioritizing them and communicated the bugs
to the developers using Bug Tracking Tool Test Director and Quality
Center.
. Attended the UAT conducted by the CARE and worked closely with the
Architect Team.
. Trained the CARE CSR's in testing the Siebel Application.
. Tested web clients and dedicated Clients and Perform Synchronization
with Siebel server.
. Wrote SQL Queries to retrieve the data from database and verified the
same on Siebel UI.
. Wrote Integration Test Plan and associated Test Scripts for how Siebel
interacts with the applications already in use. These applications
varied extensively from in-house developed tools to front-line
origination applications (Citrix, J Payment, RTD (Rule Engine) and
SAP).
. Analyze User Requirements and Specifications and developed Test Plans
and Test cases.
. Co-ordination with on site team to get the project requirements,
gather and communicate the project status to the off shore team.
. Co-ordination with the off shore team for the project updates, work
assignments and daily activities for testing on daily basis conference
call.
Environment: Siebel CRM 7.7(eComunications), SAP, TIBCO, Genesys,IVR,
Citrix, RTD (Real Time Decision Engine) Quality Center 9.0, Test Director
8.0, Oracle 9I, Golden.
BT Infonet, Elsegondo, CA- Siebel Sales
Mar 04 - Apr 04
Role: QA Analyst
BT Info net implemented Mobil express Professional provides worldwide
Virtual Private Network (VPN) connectivity for traveling or teleworking
employees, business partners and customers. Mobil express professional
extends the edge of the enterprise, allowing remote users to access
corporate information in a convenient, secure and cost-effective manner.
Responsibilities:
. Provided a comprehensive solution for ensuring that complex orders and
quotes are accurate, complete and valid.
. Tested Product Catalog Application which enables business to develop,
manage and deliver dynamic product catalogs across all channels.
. It has the features of bundle offerings, define and classify products
and configure pricing and product rules and has the ability for
assigned marketing personnel to associate product data to offers that
will be presented to customers..
. Ensured that orders are accurate, the resources are efficiently
managed and that customers are always presented with right products at
the right time and the right price.
. Participated and developed test strategies and test plans.
. Developed and execute test scenarios, conditions, and scripts.
. Performed analysis and documented test results and understand the
deliverables within SDLC
. Responsible for System Test, Regression Test and coordinated UAT
execution.
. Worked on developing test scripts.
. Involved in defect tracking process and retested the fixed bugs.
. Tested email Response to send automatic emails to customers.
. Worked on interfaces between Siebel and third party systems.
. Tested various EIM processes for transfer of data from third party
systems to Siebel.
Environment: Siebel 7.8, Ms Excel,Test Director, Oracle 11i.
Amylin Pharmaceuticals, San Diego, CA - Siebel epharmaceuticals
Mar 03 - Feb 04
Role: QA Analyst
Amylin Pharmaceuticals is the world's most comprehensive and broadly based
health care products for the consumer, pharmaceutical and medical
devices and diagnostics markets.
Responsibilities:
. Performed functional Testing of the Siebel Viewpoint checking the
functionality of the application.
. Involved in two phases of System testing where the application is
tested with respect to its typical working environment.
. Involved in CTI (Computer Telephony Interface) Testing integrated with
Genesys and Customer Master Database.
. Involved in three phases of Integration Testing where the viewpoint
is integration of Siebel Analytics and Genesys.
. Tested the Siebel Data Integration processes including Syndicated Data
Loading using a Data Loading Tool.
. Maintained a project database of tests that covers all the aspects of
the application functionality and organized the tests into unique
groups.
. Used Test Director as a Management Tool for systematic control over
the testing process.
. Defect tracking is done in the Test Director through Defects Tab to
add, review, repair and analyze defects.
. Extensively worked on synchronizing the thin client to the Handheld
(palm) and completed successfully.
Environment: Siebel ePharma 7.8.2, Test Director 8.0, Genesys, Oracle 9i.
AstraZeneca Bedfordshire, UK - Siebel ePharmaceuticals
Jan 02 - Feb 03
Role: QA Analyst
AstraZeneca is one of the world's leading pharmaceutical companies,
providing innovative, effective medicines designed to fight disease in
important therapeutic areas such as oncology, respiratory medicine,
gastrointestinal medicine, and cardiovascular medicine. . Siebel ePharma is
the only software suite specifically designed to meet the customer-centric
business process requirements of the pharmaceutical industry.
Responsibilities:
. Directly interacting and assisting project manager and team members to
allow compliance with Quality Procedures and Successful testing of
project within time and cost.
. Analyzing the variance and project budgets to prepare project reports.
. Teleconferenced with clients, provided technical support ensuring 100%
customer satisfaction.
. Analyzed and documented change management process & optimizing
processes for IT Project.
. Testing and debugging the project pre-releases and documenting the
test process.
. Writing test scripts and test cases.
. Tracking and reporting Siebel Test scripts and Test results.
. System test scripts and unit testing including Black Box Testing and
White Box Testing.
. Tested Business components, views, applets, and screens as per client
requirement.
. Tested bidirectional exchange of quote information for Siebel quotes
to product configuration.
. Created a new business service to modify the multiple assets selected
with a Workflow process.
. Worked on Production Support for Siebel Application on call basis.
Environment: Siebel Pharma, Test Director 6.x/7.x, Oracle 9i, SQL.
Virgin Mobile, West Wiltshire, UK - Siebel eCommunications
Aug 00 - Dec 01
Role: Jr. QA Analyst
Virgin Mobile is the UK's leading mobile virtual network operator with
more than four million customers.
Responsibilities:
. Developed manual Test cases and scripts based on the Business
Requirement documents and specifications.
. Prepared Test cases to test all aspects of UI, Screens, Applets and
Views.
. Tested access control of all call center application by logging using
different user ID s and verified screens based on responsibilities.
. Executed test scripts, prepared test reports and finally involved in
white paper documentation for entire testing cycle.
. Documented defects accurately and with sufficient information to
enable developers to analyze and reproduce the defect.
. Interacted with developers to resolve issues regarding the
application.
. Prepared the change request analysis reports and updated the Test
Scenario, Test Conditions and Script List.
. Created Scripts for UAT and trained the end users.
. Attended daily meetings to report on test script progress.
Environment: Siebel Call Center, Test Director 5.x, Oracle 9i, SQL.
ICICI Bank, Hyderabad, India.
Aug 99 - June 00
Role: Tester
The Fixed Deposit System is designed to handle all aspects of the Fixed
Deposit Scheme issued by the company. System takes care of the various
processes such as Fixed Deposits received, granting loan against FDRs,
periodic accounting for interest payment, handling various Schemes,
premature withdrawals, etc.
Responsibilities:
. Job Responsibilities include requirement analysis of business
operations from client.
. Development of system, user acceptance, unit testing, implementation.
. Testing of whole application by using written test cases.
. Worked as a junior QA Professional and in the Manual Testing and
automation-testing phase of the Application.
. Tested the application extensively and made enhancements by
incorporating client suggested modifications.
. Performed Integration Testing and Functional Testing.
. Responsible for writing the test plan.
Environment: Oracle 7.x/8.0 and Visual Basic, HP-UNIX, Windows NT, MS
Excel.
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