Management Customer Service

STEVEN C. GARBADE

**** *. ****** **.• Chandler, AZ 85226

602-***-**** • abl8hr@r.postjobfree.com

EXECUTIVE TECHNOLOGY MANAGEMENT

Results driven, multifaceted, technology specialist with distinguished management experience leading

data center operations, infrastructure design, architecture, IS rollouts/projects, technology procurement,

project deployment, and applications integrations for high-growth organizations. Demonstrated success

in guiding sizeable, cross-functional teams in the launch of leading-edge technical solutions. Strong

communicator; experienced in requirements gathering, needs assessment, and business processes

documentation. Astute, efficiency-focused IT leader and executive.

Multiple project accomplishments with experience demanding and delivering the highest standards of

excellence in systems design, application deployment, and project management. Combines a solid

history of accomplishment in restoring low performing units to high performing; exhibits confidence and

trust in teams. Delivers charismatic and straightforward leadership.

IT Strategy & Execution • Enterprise IT Systems • Organizational Design & Restructuring

New Products & Technology Evaluation • Process Improvement • Vendor & Contract Negotiations

Technology Architecture & Integration • Project Management • Resource Optimization • R&D

Risk Mitigation/Management • Proposal/Contracts Development • IT Solutions Strategy

PROFESSIONAL EXPERIENCE

SARAS EDUCATION, Scottsdale, Arizona • 2009-2010

For-profit higher education startup.

CTO/Sr. Director, Technology

Executive leadership of information technology infrastructure and operations.

Notable Accomplishments:

• Evaluated and tested learning management systems and student information systems to develop

an implementation plan for critical business system needs.

• Evaluated hosted call management vendors for the planned creation of a large and rapidly

expanding call center for enrollment and student support.

• Evaluated customer relationship management (CRM) solutions including Salesforce.com,

SugarCRM, Talisma, Top School, and Leads360.

• Developed workflows to explain desired integration between business systems for vendor

negotiations.

• Created financial, tactical and strategic plans for the conversion of a traditional non-profit

university to a for-profit, online learning based university.

• Utilized open source solutions to meet company goals while preserving startup capital.

• Designed and implemented Microsoft Exchange 2007.

• Redesigned and upgraded the application, server, and storage infrastructure using industry best

practices.

LIMELIGHT NETWORKS, Phoenix, Arizona • 2008-2009

Premiere content delivery partner for thousands of companies around the world.

Sr. Director, MIS

Established a new MIS organization dedicated to employee and internal infrastructure support managing

corporate financial systems, Sarbanes Oxley (SOX) compliance, desktop support, server operations and

telecommunications.

Contd…

STEVEN GARBADE • Page 2 • abl8hr@r.postjobfree.com

Notable Accomplishments:

• Recruited and developed a new MIS team dedicated to internal support and excellence.

• Established SOX compliance in less than 6 months.

• Spearheaded the development and support of Oracle E-Business Suite R12.

• Developed policies and procedures in support of SOX compliance.

• Streamlined desktop support procedures for maximum efficiency.

• Instituted purchasing standards and standardized vendor relationships.

LIFE SABBATICAL • 2007-2008

Fulfilled life plan with one year self directed sabbatical during which I traveled, advanced hobbies, studied

& explored renewable energy, reconnected with family, and consulted on a limited basis.

THE APOLLO GROUP, Phoenix, Arizona • 2006-2007

$2.5B parent company to the University of Phoenix and other for-profit educational institutions.

Sr. Director, Hosting & Data Center Operations

Chief executive leadership of technology, operations, and 122 employees; overseeing all aspects of

operations, data center optimization, and server/storage/enterprise application enhancement. Controlled

an annual budget of $32M. Seamlessly launched and executed proprietary applications such as a

revenue recognition, grade book, Center for Writing Excellence, Apply Web, and Financial Aid Apply Web

tools to name a few. Optimized and assessed active directory/directory services, an instant messaging

platform, enterprise desktop fax services, and virus/spam walls. Simultaneously managed 4 data centers,

leading strategic planning, resource management, and process re-engineering. Sustained and oversaw

vendor relations building, R&D, product development, as well as, system engineering and project

rollouts/deployments. Facilitated monitoring of SOX compliance.

Notable Accomplishments:

• Championed the infrastructure and integration of Online Learning Systems, supporting 360,000+

students and faculty, triggering $28M in revenue weekly.

• Seamlessly consolidated 2 competing operations groups into 1 cohesive team, drastically lowering

resources by 42% and enhancing operational productiveness.

• Strategically reduced SAN support costs by $140K annually and reduced management costs for the

SAN environment 70% by consolidating and standardizing 4 SAN islands into 1 SAN storage fabric.

• Deployed Enterprise Configuration Manager to optimize server configuration management and

ensure security, regulatory, and operational compliance across multiple platforms.

• Initiated a project to create a single sign on solution by integrating Sun Solaris Directory into MS

Active Directory through implementation of Vintela software.

• Orchestrated server virtualization processes to consolidate the development, QA, and production

environments and save $4.5M in server purchasing costs by incorporating VMware.

• Successfully managed Windows, Linux, and Solaris environments.

• Propelled MS Exchange email systems, MS SQL server databases, and Oracle RAC 10g

databases.

• Facilitated the configuration of enterprise websites/portals and marketing websites responsible for

generating 500,000+ leads per month.

THE UNIVERSITY OF PHOENIX, Phoenix, Arizona • 1996-2006

The nation's largest private, accredited university.

Sr. Director, Online IT Operations (2004-2006)

Director, Online IT Operations (2002-2004)

Drove and spearheaded technology operations for the University of Phoenix Online division, managing

procurement, recruitment/training, contract negotiation, server operations, networking, workstation

management, telecom and help desk support. Managed 115+ employees. Cultivated vendor relationships

and negotiations, propelling research and development, product development, and software licensing.

Sustained record-level growth, leading infrastructure and resource management.

Contd…

STEVEN GARBADE • Page 3 • abl8hr@r.postjobfree.com

Notable Accomplishments:

• Directed and led the infrastructure design team for a proprietary 3rd generation Learning

Management System intended to serve upwards of 1 million students and faculty.

• Independently redesigned the architecture of the 1st generation Learning Management System,

winning executive approval and leading the operations team to procure, build, and release a new

LMS infrastructure.

• Directed a design team and worked with vendors and contractors to design a new state of the art

9000 sq. foot data center.

• Designed, developed, and operated the largest call center known to Avaya in a single location.

• Led the deployment of a new student information system by implementing Citrix software for

remote locations instead of increasing bandwidth on expensive leased lines.

• Improved desktop support response times by 76% and improved time to resolution 26%;

subsequently, reducing head count by 49% by re-engineering support processes using LANDesk.

• Incorporated blade technology into the server infrastructure to minimize server footprints in the

data center, cutting server costs; attaining 12%+ in savings.

• Eliminated network infrastructure costs by $3.9M annually through the implementation of

company owned radio and laser wireless connectivity between facilities.

• Established and implemented short and long-range organizational goals, objectives, and policies.

Assessed and evaluated new technologies to innovate processes.

• Delivered an asset management system to track computer and technology assets, seamlessly

integrating it to existing FM Systems packages.

• Enhanced reporting capabilities by introducing web based reports to speed access to critical

business metrics for management.

• Key participant in enterprise IT committees including SOX compliance, PCI compliance, IT

policies and procedures, change management, and disaster recovery planning.

• Constructed a 24/7, world class technical support team to improve customer service experience.

** ** **

Additional Experience at Apollo Group/University of Phoenix :

Director of Information Systems, University of Phoenix Online (2000-2002),

Technology Manager, University of Phoenix Online (1999-2000).

Sr. Windows NT Manager, Apollo Group (1997-1999).

EDUCATION

Master of Science, Computer Information Systems (MSCIS)

University of Phoenix, Phoenix, Arizona

Bachelor of Arts, Political Science (BA)

University of Rhode Island, Kingston, Rhode Island

Training & Development

ITILv3 Foundation

Microsoft Certified Systems Administrator (MCSA - Windows 2003)

Apollo Executive Development Program (EDP)

Educause Technical Seminars ~ OracleWorld Technical Seminars

Microsoft Certified Systems Engineer (MCSE - Windows NT 4.0)

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