Technician Service

Daniel S. Frey

**** ***** ***., ****** ****, IL 62014

618-***-**** *******@***********.***

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Objective Seeking a position utilizing 9 years of electronic repair

and 13 years of IT, network and telecommunications experience using various

Windows versions,

multiple Linux distributions and HP Unix.

Summary of An effective, resourceful person who combines proven

analytical, and operational

Qualifications skills with problem-solving expertise. A dependable

technician highly experienced, dedicated and organized who can multitask

and effectively manage and troubleshoot issues.

Professional Senior Network Technician

Nov 2009 - Apr 2010

Experience Home Telephone Co., St. Jacob, IL

Responsibilities

Manage, troubleshoot and installed customer phone service on a Nortel DMS-

10 via console serial port access

Manage, troubleshoot and installed customer phone lines from DMS-10 to the

frame going to the customers

Manage, troubleshoot and install DSL and phone service on an Adtran TA-5000

DSLAM

Manage, troubleshoot and install DSL and, Cable TV phone service by FTTH on

a Calix C7 DSLAM

Manage, troubleshoot and install DSL, Cable TV and phone service on an

Motorola DSLAM

Manage and work from trouble tickets and install orders for phone, DSL and

cable tv service

Update trouble tickets with resolution to problems and keep customers

updated with progress

Projects

Migrate customers off a Lucent Stinger DSLAM to an Adtran TA-5000

Prepare the C.O. For migration off a Nortel DMS-10 to a Nortel CS1500

Document and create procedures for installation and troubleshoot Phone, DSL

and Cable TV service on the DMS-10, Adtran TA-5000, Redback SE800, Calix

C7, Motorola FTTH

Network and Communication Specialist Jun 1999 - Jun 2009

Cassens Transport Co., Edwardsville,

Responsibilities

Manage, setup and troubleshoot corporate WAN using VPN, frame relay, DSL,

T1 and DS0 connections

Manage, setup and troubleshoot corporate LAN in a Linux and Unix

environment using NMS, SNMP and open source utilities

Configure, document and manage network equipment including 3Com switches,

Cisco Routers and Cisco switches

Manage and troubleshoot wireless 802.11b/g networks and wireless hand held

computers

Work with phone companies and service providers to order and troubleshoot

WAN connections and Telephone lines

Setup and deploy small VOIP phone systems

Manage and verify data communications via FTP, SFTP, email with external

companies for EDI purposes

Monitor shell scripts, Perl scripts and logs used in data communication

Work remote employees over the phone with hardware and software issues

Create, install, verify and repair Cat3, Cat5 and Cat6 cabling

Document work duties, changes and setup procedures

Projects

Install VPN equipment and services to connect to the ANX network

Evaluate and upgrade 802.11b wireless service for the automitive releasing

and dispatch areas

Migrate remote locations from a Frame Relay network connection to DSL based

network connection

Evaluate and upgrade core ethernet network switches

Assist in deploying Handheld dispatch system for drivers

Document and assist in installing truck PC's for instant communication of

dispatches

Travel to new locations to setup and verify hardware and to assist

users on the use of hardware and software

Level II NOC Technician Aug 1998 - Jun 1999

Bridge Information Systems, St. Louis, MO

Responsibilities

Monitor and troubleshoot customer T1, DSO and frame relay network

connections

Monitor and troubleshoot corporate WAN connections

Used HP OpenView to assist in reporting and verifying LAN/WAN equipment and

connections

Work with service providers and customers to verify network equipment and

assist with troubleshooting

Update trouble tickets with resolution to problems and report results to

customers

NOC Technician Sept 1997 - Aug 1998

Consolidated Communications, St.. Louis, MO

Responsibilities

Manage and troubleshoot T1, DS0 and frame relay network connections

Used HP OpenView to monitor WAN equipment and connections

Install and assist in setup of customer T1, DS0 and frame relay network

connections

Used DACS to make cross connects and verify circuit statistics

Provide customers with updates to installs, disconnects and moves of their

provided lines

Update trouble tickets and install orders and report results to customers

Telephone Technician Aug 1996 - Jul 1997

SBC, St.. Louis, MO

Responsibilities

Manage and work from trouble tickets and install orders for phone lines

Verify customer phone lines were installed and working correctly

and keep customers updated with progress

Assist customers with correct placement phone lines and phones

Update trouble tickets with resolution to problems

Protective Relay Electronic Technician Nov 1987 - Aug 1996

Basler Electric, Highland, IL

Responsibilities

Test and troubleshoot electronics to the component level using schematics,

volt meters and oscilloscopes

Document the final test results of protective relays

Worked with R&D and engineering departments to suggest hardware

improvements

Worked independently and with groups to improve procedures

Manage work load based on delivery due dates

Travel to customer sites for training, demonstration, repair and updating

of equipment

Education Associates of Applied Science Aug 1985 - May 1987

Communication Electronics

Ranken Technical College

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