Sap Manager
Resume:
Raghunandan Rao
Moline, IL
***********@*****.***
Home number is 309-***-****
Desk number is 309-***-****
Summary:
. Over 9+ years of IT experience which includes around 6 years in SAP
BASIS/Net weaver
. Extensive experience in SAP full cycle implementations and upgrades.
. Experience in installation, configuration, maintenance and
troubleshooting of various services & applications in Linux and
Windows operating system.
. Strong SAP system administration experience in SAP ABAP and SAP JAVA
Stack for SAP R/3, SAP Netweaver 2004/NW 7.0, SAP ECC, BW/BI, SAP
CRM/SRM, SAP Solution Manager and SAP Enterprise Portal integration.
. Installation/up gradation and configuration of SAP Net weaver 04/04s-
Application Platform Stack (J2EE, ABAP), People Integration Stack
(EP), BI and have good knowledge on these new dimension products.
. Experience in Database administration activities like Tablespace
administration, backup, restore, database monitoring, fine tuning etc
. Configuration of Single sign on (SSO) for BW, ECC 5.0 and EP Systems,
WAS 6.2/6.4, and SLD Configuration.
. Experience in performing Transports using STMS, CMS, CTS and CTS+
. Experience in Performance tuning of SAP R3 and SAP Netweaver Systems.
. Good knowledge in Archiving and its customizing.
. Installation of CRM and Mobile Client Components and configuring them.
. Installed SAP Netweaver Suite of products - Web AS 640(ABAP & J2EE),
EP 6.0 in Development Environment.
. EP post installation activities, configuration and administration
involving Config Tool, Visual Administration Tool, Template
Configuration tool and Telnet.
. Installation of Retail System and performed its post-installation
activities.
. Trained the Internal Basis Consultants and Torrent Pharma Basis
Administrators on new Technological Components.
. Installation of Content Server and performed its post installation
steps
. Effective team player with excellent Communication & Interpersonal
skills and excellent leadership qualities.
SAP Product Specific skills:
Installation, configuration and administration of SAP R/3 4.7, SAP R/3
4.7 Enterprise Extension Set2, ECC5.0, ECC 6.0, SAP BW, BI 3.5, BI
7.0, SAP CRM 4.0, SAP Enterprise Portal 6.0 SP2, SAP EP NW04S, SAP
PI 7.1 and Solution Manager 3.2/7.0, SAP GUI, SAP DBA, SAP WEBAS
6.2/6.4, STMS, SNOTE, Client copies, Support packs, Installations of
Plug-Ins, CCMS, Profile maintenance, Workload analysis, Database
monitoring, Table space maintenance, Performance tuning, BW Data loads
monitoring. Log-on load balancing, SAP online backup's configuration,
SAP WAS web dispatcher configuration for WAS load balancing, SAP
router configuration, OSS connections and EWA configuration, SAP
Authorizations administration, ITS configuration and administration.
Technical Skills:
ERP Applications SAP ECC 6.0, 5.0, 4.7
CRM SAP CRM 5.0
Languages C, Shell Scripting
Data bases Oracle, My SQL
SAP Net weaver 04/04s WAS 620/640/700(ABAP & J2EE Engine),
EP 6.0/7.0
TRAINING
Certificate in Oracle 7.3, Developer 2000
Professional Experience:
Client: Chemtura Corporation, Middlebury, CT
Feb'10 - TILL DATE
Platform: Windows and Linux
SAP Systems:ECC 6.0, BI 7.0, CRM
Database: oracle 9.2.06, 10.2.0
Responsibilities/ Deliverables:
. Shift Schedule for Team including Help Desk support
. Technical Documents updates and published on team site
. Weekly Team Meetings, Weekly Leads Meetings, Biweekly calls with Stack
Holders.
. Promotes transfer of knowledge and awareness to those in closely
related areas, such as colleagues, and clients/users.
. Reports to superior on service impacting issues and actively
participates in follow-up actions to restore service back to normal
levels.
. Adhere to all documented procedures when executing changes, where
possible highlights improvement to the procedures.
. Ensuring the adhere ness to Security Parameters of Chemtura
. Provided BASIS administration support for multiple scenarios.
. Critical incident resolution
. Troubleshooting and Attending the Daily Status calls with the On-shore
team with system maintenance activities and insure availability.
. Assisting the Onshore-Offshore in Configuring and maintenance
activities of SAP System.
. Administering the RFC's, (Connections and troubleshooting)
. Involved in transporting objects between development, QA and
production systems using TMS and OS methods.
. Planning and execution of client copies, exports/imports and system
copies.
. Actively involved in SAP patch process by providing information to the
project team about the level of support packages currently applied in
SAP production system, latest available support packages, support
packages release time line and dependence.
. Analyzed database space requirement before applying support packages.
. Managed system settings for user access and password controls.
. Involved in maintaining developer & object keys.
. SAP workload analysis and instance tuning.
Client: DuPont, Delaware
Jan'09 - Dec'09
Platform: AIX, DB2
SAP Systems: SAP 4.6C, ECC 6.0, EP NW 6.0, SOLMAN 7.0, BW 3.5.
Database: DB2
Responsibilities/Deliverables
. Involved in day to day activities like Background Scheduling, Spool
and Printing.
. Implemented Transport Management System and involved in creation of
local client copies and Remote client copies.
. Perform day to day backup of the database.
. Perform Workload Analysis and monitoring the system
. Involved in transporting activity groups and responsibility.
. Extensively worked with configuration team and customers for setting
up security.
. Technical support in resolving and trouble shooting profiles.
. Planning and execution of client copies, exports/imports and system
copies.
. Actively involved in SAP patch process by providing information to the
project team about the level of support packages currently applied in
SAP production system, latest available support packages, support
packages release time line and dependence.
. Analyzed database space requirement before applying support packages.
. Managed system settings for user access and password controls.
. Involved in maintaining developer & object keys.
. Configured several new SAP printers and device types..
. SAP workload analysis and instance tuning.
. Prepared complete documentation of profiles.
. Installed and configured the Enterprise Portal.
. Deployed components using SDM and Patches using JSPM
. Working knowledge of TREX
. Single sign on (SSO) for BW and EP NW 7.0
. Installed Solution Manager 7.0 and performed post-installation
activities
. Established Connection between Solution Manager and Satellite systems
. Setting up of Alert and CCMS for monitoring
. Setup Service desk in SAP Solution manager 7.0
. Configuration of Maintenance optimizer
. Setup Early watch alerts for satellite systems
. Applied ST-PI and ST-A/PI's for all the Systems in the landscape
Client: Sterlite Industries, India
April'08 - Dec '08
Platform: WINDOWS 2003
SAP Systems: ECC 6.0, EP 7.0
Database: Oracle 10.2
Responsibilities/Deliverables
. Deployed files through Software Deployment Manager (SDM)
. Performed Manual Transports on EP 6.0 using package export editor
. Configuration of SLD in J2ee and resolved issues related with J2EE
Engine
. Configuration of SSO for R/3, BW and EP6.0 Systems and integration of
BW 3.5 and EP 6.0
. Performed performance tuning on EP 6.0
. Installed Trex on EP 6.0 System and Configured of Java services in
TREX
. Creating roles, activity groups for authorization profiles using
Profile Generator (PFCG) as per company security policy.
. Assigning users to activity groups and Assigning profiles to users.
. Determination of necessary authorizations to match business
requirements.
Working with the user information system (SUIM)
. Performed transports in ECC 6.0, EP 7.0 Systems
. Resolved issues related to transports
. Database administration of Oracle.
. Table space Administration, Monitoring the objects and extents
(BRTOOLS)
. Configuration of init<Sid>.sap for backup, DB Calendar and related
procedures
. Operated database in archive/no archive log modes, done regular db
activities using BRTOOLS
. System monitoring using work process monitor
. Daily administrative tasks include monitoring system logs, Work
processes, locks and updates
Client: Ananth Technologies Limited
Feb'08 - April'08
Platform: Windows 2009
SAP Systems: ECC 6.0, SRM 5.5
Database: MS-SQL Server
Responsibilities/Deliverables
. Provided BASIS administration support for multiple scenarios.
. Installation and Activation of VMC, CCM etc.,
. Working knowledge on Integrated ITS.
. Troubleshoot and maintained company's SRM system and insure
availability.
. Configured SAP work-process based on the workload.
. Administering the RFC's (Connections and troubleshooting)
. Involved in transporting objects between development, QA and
production systems using TMS and OS methods.
. Planning and execution of client copies, exports/imports and system
copies.
. Actively involved in SAP patch process by providing information to the
project team about the level of support packages currently applied in
SAP production system, latest available support packages, support
packages release time line and dependence.
. Analyzed database space requirement before applying support packages.
. Managed system settings for user access and password controls.
. Involved in maintaining developer & object keys.
. Involved in the performance tuning of ECC 5.0
. Analyzing the performance problems.
. Changing the memory parameters after the memory analysis and study
. Fine tuning SAP memory using RZ10, ST02, ST06 and ST04
. Monitoring the OS related performance problems
. System monitor, alert monitor, workload and buffers.
Client: Ananth Technologies Limited Vedam Implementation, India
Dec'2007 - Feb'08
Platform: Windows 2003
SAP Systems: ECC 6.0, BI 7.0, EP 7.0
Database: MS-SQL Server
Responsibilities/Deliverables
. Provided BASIS administration support for multiple projects utilizing
SAP R/3 4.7.
. Troubleshoot and maintained company's ERP SAP system and insure
availability.
. Configured SAP work-process based on the workload.
. Involved in transporting objects between development, QA and
production systems using TMS and OS methods.
. Planning and execution of client copies, exports/imports and system
copies.
. Actively involved in SAP patch process by providing information to the
project team about the level of support packages currently applied in
SAP production system, latest available support packages, support
packages release time line and dependence.
. Analyzed database space requirement before applying support packages.
. Managed system settings for user access and password controls.
. Involved in maintaining developer & object keys.
. Configured several new SAP printers and device types..
. SAP workload analysis and instance tuning.
. Installed and configured EP7.0
. Created systems from System administration
. Implemented Single-Sign-On (SSO) between BI and ECC
. Analyzing the performance problems.
. Changing the memory parameters after the memory analysis and study
. Fine tuning SAP memory using RZ10, ST02, ST06 and ST04
. Created and maintained the operation modes and instances
. Scheduled and monitored background jobs.
. Imported and maintained all system profiles.
Client: Kirby Building Systems India Limited, India
Oct '07 - Dec'07
Platform-Windows 2000 Advanced Server
Sap Systems: ECC 6.0, BI 7.0, EP 6.0
Database-Oracle10.2
Responsibilities:/Deliverables
. Installation of ECC 6.0, EP and BI systems on SUSE Linux with
Oracle10.2.
. Installed development & quality systems
. Performed Post Installation activities for ECC 6.0 Systems
. Designed the disk layout for SAP installation and Installation of
application servers
. Database copy of production system for creating sandboxes
. Planning and implementing Transport Landscape
. Configuration of Transport Management System (STMS)
. Configuration of Transport Routes, and Transport groups
. Configuration transport workflow and Configuration of Transport
proposals
. Regular transports and troubleshooting
. Creation of clients, Client copy and Client Administration
. Applied APPL, BASIS, ABA and HR Support Packages.
. Applied OSS notes manually as well as using Note Assistant (SNOTE).
. Performed the OSS related activities such as registering users,
registering objects with OSS, posting messages on the OSS regarding
problems
Client: Colder Products, MN
June'07 - Oct '07
Platform: Windows
SAP Systems: ECC 6.0, CRM
Database: MS-SQL Server
Responsibilities/Deliverables
. Installed ECC and CRM Systems and performed post -installation.
. Involved and supported the team in Upgrade and Post Upgrade process
from 4.6C to ECC 6.0.
. Upgraded Development and production of the SAP R/3 system from 4.6C to
ECC6.0
. Pre-preparation, Preparation of the system for upgrade and actual
upgrade which involves some activities like extension of tablespaces,
applying Support packs, Add on installation, Kernel Upgrade and
rescheduling the background jobs and all other Post upgrade
activities.
. Upgradation involved migration from 32 bit server to 64 bit server
. Installation of CRM System(Sandbox and Development) and performing the
post-installation steps
. Installation of Solution Manager 4.0 SR3, post-installation steps.
. Configured Maintenance Optimizer on the solman box.
. Installing and configuring the Mobile Sales Components Landscape for
CRM.
. Performing Client Copies both local and remote.
. Applied the Support Packages for Solution Manager CRM Implementation
Content.
. Giving the support for the functional consultants as on required on
CRM.
. Downloading and Applying SAP Notes
. User administration including authorization and profile maintenance
. Planning and implementing transport system in the landscape,
configured transport management system.
. Performed daily security checks, monitoring unsuccessful logons,
monitoring inactive users and locking inactive users.
. Monitored workload analysis.
. Performed SPAM Updates
. Applied Application (Hot packs), KERNEL, Front-end, BASIS, ABAP and HR
Support Packs
. Applying OSS Notes & Corrections, Spool administration
. Perform System Monitoring activities like system logs, updates
monitoring, dump analysis, background processing etc.
. Batch job management
. System monitoring using work process monitor
Client: Torrent Pharmaceuticals Limited, India
May'07 - Jun'07
Platform: AIX
Sap Systems: R/3 4.6c,
Database-Oracle9.2.06
Responsibilities/Deliverables
. Troubleshoot and maintained company's ERP SAP system and insure
availability.
. Configured SAP work-process based on the workload.
. Planning and execution of client copies, exports/imports and system
copies.
. Actively involved in SAP patch process by providing information to the
project team about the level of support packages currently applied in
SAP production system, latest available support packages, support
packages release time line and dependence.
. Extensively used SAPDBA tool for table reorganizations, table
administration.
. SAP workload analysis and instance tuning.
. Involved in Oracle database performance tuning.
. Resolve technical issues using OSS, applying SAP advance corrections.
. Monitored workload analysis.
. Daily administrative tasks include monitoring systems logs, Work
processes, and locks, Updates.
. Dump analysis
. Monitoring user buffer,Checking of audit logs
. Documenting all configurations and changes
. Database administration of Oracle.
. Tables pace Administration. Monitoring the objects and extents
(SAPDBA)
. Configuration of init<Sid>.sap for backup, DB Calendar and related
procedures
. Operated database in archive/no archive log modes, done regular db
activities using SAPDBA
. System monitoring using work process monitor
. Daily administrative tasks include monitoring system logs, Work
processes, locks and updates
. Dump analysis and Documenting all configuration changes
Client: Genesis Corporate Solutions, BOSTON
October '06 - May'07
Platform: Windows 2003
SAP ECC 6.0, BI, EP 6.0
Database: MS-SQL Server
Responsibilities/Deliverables
24x7 production support and resolving the problems reported by the
development team.Involved in the installation of ECC 6.0, BI and Portal,
Installed developer licenses, registered objects with SAP when required.
. Successfully Loading the Building Blocks and baseline packages for Hi
Tech Industry and Chemical industry.
. Installing the Enterprise Portal, BI and Configuring the Adobe
Document Services.
. Source System creation with the R/3 Systems in BI.
. Monitoring SAP buffers using ST02.
. Downloading and Applying SAP Notes
. Client copy, export and import.
. Planning and implementing transport system in the landscape,
configured transport management system.
. Performed daily security checks, monitoring unsuccessful logons,
monitoring inactive users and locking inactive users.
. Monitored workload analysis.
. Month end job monitoring and checklist preparation and co-ordination.
. Responsible for Transport Management System across the System
Landscape.
. Scheduling and monitoring of SAP background, house keeping jobs.
. Maintained SAP print servers, printers, spool Administration.
. Applied OSS Notes, Support Packages and Kernel Patches
. Implemented Security Policies and Procedures for development, quality
and production.
. Involved in User maintenance, Used Profile Generator for Activity
groups maintenance
. Installation and setup of SAP BI 7.0
. Loading Extractors (Plug-In) in SAP ECC systems and established
connections to source systems through RFC and ALE.
. Data extraction from flat files and R/3 OLTP systems and debugging
Data Extractors.
. Scheduled background jobs for loading data from SAP R/3 to Info Cubes.
. Day to day performance monitoring and trouble shooting of servers.
. Apply OSS Notes and support packages
Client: Winewarehouse, USA
January '06 - October '06
Platform: Windows-AIX
Database: DB2
Responsibilities/Deliverables
. Involved in day to day activities like Background Scheduling, Spool
and Printing.
. Implemented Transport Management System and involved in creation of
local client copies and Remote client copies.
. Perform day to day backup of the database.
. Involved in the Database Administration and periodic jobs.
. Perform Workload Analysis and monitoring the system
. Involved in transporting activity groups and responsibility.
. Involved in setting up company menu and also setting up Profile
generator.
. Extensively worked with configuration team and customers for setting
up security.
. Technical support in resolving and trouble shooting profiles.
. Worked with structural authorizations in personnel planning and
development.
. Prepared complete documentation of profiles.
Client: Yash Technologies Pvt Limited, India
Aug '04 - December '06
Platform: Windows
Database: Oracle
Responsibilities/Deliverables
. Provided BASIS administration support for multiple projects utilizing
SAP R/3 4.7 on WindowsNT/ Oracle platforms.
. Troubleshoot and maintained company's ERP SAP system and insure
availability.
. Configured SAP work-process based on the workload.
. Involved in transporting objects between development, QA and
production systems using TMS and OS methods.
. Planning and execution of client copies, exports/imports and system
copies.
. Actively involved in SAP patch process by providing information to the
project team about the level of support packages currently applied in
SAP production system, latest available support packages, support
packages release time line and dependence.
. Analyzed database space requirement before applying support packages.
. Managed system settings for user access and password controls.
. Involved in maintaining developer & object keys.
. Configured several new SAP printers and device types.
. Extensively used SAPDBA tool for table reorganizations, table
administration.
. SAP workload analysis and instance tuning.
. Involved in Oracle database performance tuning.
. Resolve technical issues using OSS, applying SAP advance corrections.
. Administer external connections and configure SAP router.
DOMAIN EXPERIENCE:
. Prior to Yash Technologies Private limited, worked on different
platforms and databases. I was with Ybrant Technologies Limited as a
System's Lead giving services/ Support for SAP Systems and Web servers
on Linux/AIX/Windows Platform besides leading the projects. Further,
I resigned as a Sr. Customer Support Engineer from Hewlett Packard
Support Services (Maha Electronics Pvt Limited) wherein I was giving
support for the entire range of HP Products starting from Peripherals
to Servers and even worked with couple of Company's like Dr.Reddys
Limited as an engineer on behalf of HP.
Client: Ybrant Technologies Pvt Limited, India
Mar'03 - Jul'04
Platform: Windows-Red Hat Enterprise Linux and AIX
Database: Oracle
Contribution
. Involved in Installation, configuration and Administration tasks of
Unix Severs in development and production environments.
. Regular Monitoring of the Systems to improve performance.
. Monitoring performance of network infrastructure to plan for future
upgrade.
. System Security and Firewall Administration
. Carry out upgrades, enhancement, replacement and installation of new
networking solutions and services.
. Installing required patches, regular house keeping tasks.
. Migration of RedHat Linux Server from one ISP's to another including
all data using Remote Administration.
. Performance Tuning, Network Monitoring, Securing Servers, Distribution
of Jobs.
. Installation of DNS, SAMBA, APACHE, SENDMAIL, FTP, NFS, NIS, TELNET,
MySQL, Oracle, Tomcat Server 4.x, NAGIOS implementation.
. Administering File Systems, Mounting and unmounting file system.
Backup and restoring file system. Checking the file system using fsck.
. Installation and configuration of Oracle 8i, 9i.
. Configured Samba, on Intel platforms, established Network connectivity
with PC's through SMB for windows clients Installation of DNS, SAMBA,
APACHE, SENDMAIL, FTP, TELNET Server's.
. Installation, configuration and Maintenance of Dedicated server's
using Remote Administration, manage packages, maintain logs,
Performance Tuning, Job Scheduling, Installing Monitored Scripts,
apply security patches, analyze network traffic to identify
performance and resource utilization problems, monitoring open trouble
tickets.
. Provided BASIS administration support for multiple projects utilizing
SAP R/3 4.7.
. Troubleshoot and maintained company's ERP SAP system and insure
availability.
Client: Hewlett Packard Support Services, India
Dec'00 - March'03
Platform: Windows
Contribution
. Involved in Installation and configuration of Windows NT Severs in
development and production environments.
. Daily Administration tasks on Windows NT Servers.
. Configuring the systems for various peripherals, tape drives disk
drives.
. Regular Monitoring of the Systems to improve performance.
. Monitoring performance of network infrastructure to plan for future
upgrade.
. Installed, configured and maintained modems, network printers and
local printers
. Implemented System Policies, Ids, Password Policies, station
restrictions.
. System Security and Firewall Administration
. Carry out upgrades, enhancement, replacement and installation of new
networking solutions and services.
. Troubleshooting the systems and network for various problems.
. Installing required patches, regular house keeping tasks.
. Planned the System resources to improve performance.
. Supported the end users.
. Trained the users on System Administration.
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