Customer Service Human Resource
Resume:
RESUME
________________________________________________________
Donella Jaeger
Prairie Grove, Arkansas
:
Objective
To utilize my human resource skills in combination with my customer service, benefits
knowledge, employee relations and job matching abilities in a progressive environment that
strives to assist individuals in achieving their full potential in the work place.
Skills:
* MS Word/Excel/PowerPoint * Excellent Presentation Sills
* Public Relations * PHR
* Tracking Applicant Status * Maintain Personnel Files/Audit
* Administration/Employee Liaison * New Employee Orientation
* Marketing/Recruitment * Counseling/Termination
* Drug Screens/Background Checks * Unemployment Hearings
* OSHA Compliance * Open Enrollment/Benefits
* Interview/Evaluate/Assess * Payroll/Kronos
* Professional Credentialing * Workers Compensation
* State/Federal Employment Law * A/R, A/P QuickBooks
*Investigating Harassment /Discrimination Claims
Employment History:
Enterprises Unlimited
Polk County Sheltered Workshop
Bolivar, MO
Office Administrator
07/2009 Present
Duties Include: Responsible for all aspects of office administration, A/R, A/P, Administration of
daily medications to employees, Employee counseling, Daily interaction with employee
guardians, Assist CEO with financial reports, scheduling meetings, Grant writing, Interview
and certify new employees, Maintain employee schedules.
John Q Hammons, Inc
Holiday Inn Hotel & Suites
Springfield, MO
Human Resource Director
10/2006 05/2009
* Position eliminated / moved to corporate office due to company restructure
Duties Included: Responsible for all aspects of human resource department including bi weekly
payroll using KRONOS system, tracking benefits for eligible employee’s including; annual open
enrollment, medical, dental, vision, 401K & PTO. Interviewing, hiring, new employee
orientation, tracking review dates/increases, counseling, terminations, unemployment,
ordering of uniforms for department managers, organizing employee events, monthly
newsletter. Upon arriving to property turned internal audit score from a 49% to 96% and
maintained throughout duration of employment. Accompanied general manager to Chicago for
Holiday Inn mandatory “Stay Real” training, upon completion of training conducted 5 series
training modules for 128 employees at property.
Hamra Enterprises
Wendy’s of Missouri, Inc / Chicago Bread LLC / Boston Bread LLC/ SJH Inns
Springfield, MO
Human Resources / Benefits Coordinator
11/2005 10/2006
*Accepted position with JQH
Duties Included: Performed duties required to ensure all benefit information and paperwork
was given to eligible employees covering 4 states (Texas, Massachusetts, Illinois, Missouri)
Review and prepare monthly insurance premium payment for accounting departments. Submit
and track COBRA information for both former employee and insurance company. Responsible
for all workers compensation issues ranging from employee incident reports, reporting to and
filing claims to insurance company and insuring medical bills are paid in a timely manner by
insurance carrier. Responsible for unemployment claims, protests & hearings.
TravelNow.com / Hotels.com
International Full Service Travel Company
Springfield, MO
Human Resource Manager/Benefits Coordinator
10/2004 09/2005
*Position eliminated due to Expedia.com buy out
Duties Included: Interview of applicants, reference checks, drug screens, criminal background
checks, completion of all preliminary paperwork, personnel files, coach and counsel,
termination, extensive employment law classes through corporate offices in Dallas, Texas.
Responsible for all employee benefits including open enrollment, medical, dental, vision, ST/LT
disability, life, FMLA, COBRA, EAP, tuition reimbursement, conducted all customer service
training for all new hires.
Citizens Memorial Healthcare
74 bed hospital / 6 LTC Facilities & Numerous Clinics serving 9 counties
Bolivar, MO
Human Resource Hiring Coordinator / Orientation Coordinator
05/2001 – 07/2004
Duties Included: Evaluation of applicants with referral to department heads for hire, reference
checks, drug screens, criminal background checks, professional credentialing, discipline /
termination, maintaining all personnel files in accordance to state guidelines,
administration/employee liaison, created and maintained weekly job posting on CMH website,
career development advisor for new graduates, advisory board member at Vatterott College.
Responsible for scheduling and assuring completion of 2 day general orientation of all CMH
hires, presentation of policies, procedures and governance, back safety, HIPPA, infection
control, create manage and send bi weekly orientation list to all supervisors/department heads
for notification of new employee start date.
References Provided Upon Request
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