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Sales Quality Control

Location:
Canton, OH, 44720
Posted:
July 25, 2010

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Resume:

Kailan (Bobby) Zhang

**** ****** ***. **

North Canton, OH 44720

330-***-**** (Home)

330-***-**** (Cell)

abl88r@r.postjobfree.com

EXECUTIVE PROFILE

Confident, results-focused business leader. Educational, international

work and cultural experiences. Strong people skills. Passionate. Able

to influence others. Team-oriented. Fact-driven decision-maker with

strong analytical skills. Experience in global supplier quality

management, engineering and new business development. Career-minded

executive with interests in commercial or engineering leadership.

PROFESIONAL EXPERIENCE:

The Timken Company 2005 - Present

The Timken Company is a 5.7 billion dollar company that manufactures

bearings and alloy steels.

Manager, Product, Supply and Service Engineering- Asia 2009 -

Present

Responsible for Supplier development and improvement, Application

Engineering and Technical Services.

. Identified, developed and qualified local suppliers to lower production

costs and move products further down the value chain to lessen direct

competition.

. Driven the initiation and efforts in working with major global customers

to expand our value added products and supply chain management into Asia.

. Directed claim investigation on a major account and sorted out a

complicated situation that involved customer and their supplier.

. Leveraged network with key design institutions to promote the use of

Timken products and provided sales team with directions on products and

markets to focus to best utilize limited resources in a huge market.

. Collaborated with Japan Daido Specialty Steel Mill in establishing Timken

Asia Melt. Many complicated tasks have been done to insure an efficient

process for supply chain management.

. Recruited and trained engineers to quickly step into the role in

application development, technical services and supplier quality

management. Established short term and long term training programs to

ensure a clear career development path for employees.

Manager, Sales and Marketing- China North Canton Ohio 2007 - 2008

Responsible for Sales and Marketing for Alloy Steel Business in China

. Created China sales growth strategy and successfully executed by

exploring diverse markets. Expanded customer base by over 50% annually in

an effort to build pipelines for future growth. Most of the new accounts

had higher requirements for steels but volume wasn't large enough to

attract local competitors. Sales were doubled within two years.

. Built and motivated a hardworking sales team. Established channels

through distribution and agent agreement. Executed the startup of China

steel warehouse, which allowed Timken to act like a local steel mill on

certain products.

. Successfully rallied multi function and multi level support at the mill

to mitigate the impact of allocation, long lead-time and the complexity

of international shipping.

. Convinced senior steel management in taking a big step to place Asia as

its main geographic growth strategy by providing persistent educational

activities throughout the last a few years backed by solid sales results.

. Effectively managed customer expectations by going beyond meeting

customer specifications and probing on what customers really need. While

at the same time, lobbied for the support from home base in meeting the

needs of the emerging market, which often were very different from that

of domestic customers.

Program Manager, NBD and Marketing-China North Canton, Ohio 2005 - 2006

Responsible for new business development, and marketing of alloy steel

business in China market

. Analyzed China bearing steel market and created marketing plan for

entering the market.

. Opened up China railway bearing steel market by leveraging Timken Bearing

Group and personal network in convincing China Ministry of Railways to

replace the more costly ESR steels with Timken air melt clean steel. This

$70 million lucrative market was previously closed to foreign companies.

. Established customer relationship with all six railway bearing

manufacturers. Negotiated trial orders and long term contracts.

. Turned a major quality problem into an opportunity for better customer

relationship by coordinating with mill production and quality control

engineers for speedy response on root cause, corrective actions and fair

settlement.

. Initiated and qualified a tube supplier in China to convert Timken steel

billets in order to sell tubes in the global market under Timken name.

. Brought up China investment opportunities to the company and coordinated

8 major M&A activities in China.

Emerson Power Transmission 1998-2005

EPT is a $500 million subsidiary of Emerson Electric ($15 billion) that

manufactures bearings, gears, drive components and couplings.

Corporate Chief Metallurgist Valparaiso, Indiana

2004 -2005

Responsible for strategic planning of heat treatment operations for 9

plants, including plants in Mexico and China. Provide support to marketing,

engineering and quality assurance in business development, customer service

and operational excellence initiatives and assistance to procurement in

sourcing and cost reduction initiatives.

. Developed effective global steel sourcing strategy by leading a cross-

functional team in addressing sourcing quality risks. Established

component-based steel supplier selection criteria and supplier

qualification procedures, upgraded internal steel quality control systems

and mapped out potential global steel suppliers.

. Created and executed short-term and long-term action plan based upon

extensive gap analysis of the strengths and weaknesses of each plant's

heat treat operation. Drove operational synergies in acquired EPT

companies.

. Significantly increased company's market share in aerospace by

collaborating with Boeing engineering on the development of new products

using nitrogen grade stainless steel and other innovated processes.

. Initiated NADCAP (the National Aerospace and Defense Contractors

Accreditation Program) for certification process and implemented

procedures for conformance.

. Supported corporate M&A activities in China.

Chief Metallurgist, Bearing Division Valparaiso, Indiana

1998-2003

Responsible for heat treatment operations and metallurgical labs in 4

bearing companies and 6 plants globally. Promoted the use of alternative

materials and processes. Supported procurement and quality control.

. Cut a major component production scrap rate in a facility outside the

bearing division from up to 70% to 0.2% by working with a team in root

cause analysis and taking corrective actions.

. Improved supplier's quality by presenting them with convincing evidences

followed by demanding corrective actions.

. Managed the smooth transition in two plant consolidation processes.

Dealt with culture changes, process documentation and operator training.

. Achieved over $5 million cost savings by working with purchasing on

material grades and specification consolidation.

. Successfully developed New Cam Follower product lines ahead of

competition by closely collaborating with marketing, engineering and

manufacturing. Overcome major challenges by innovation. The result was a

$20 million new business for the company and improved core competency in

heat treatment.

Defiance Precision Products 1997-1998

Small company manufactures bearings for auto industry.

Division Metallurgist Defiance, Ohio

Hired in time of crisis to turn around heat treatment operations in 3 high

volume automobile bearing plants.

. Helped retain a key customer by using root cause analysis to

create a complete solution to the roller cracking problem that

had forced the customer to execute a major engine recall.

. Established, documented and implemented adequate process

quality controls for all three plants as part of corrective

actions.

Emerson Power Transmission 1993-1997

Senior Plant Metallurgist McGill Manufacturing Monticello, Indiana

1995-1997

Planned and directed heat treatment operation and metallurgical laboratory.

. Justified the purchase of state-of-the-art heat treatment

equipment. Worked with supplier on customized design change.

Improved capacity, operating efficiency and quality.

. Established procedures and documentations for the heat

treatment department in a plant wide effort to achieve ISO 9000

certification.

Plant Metallurgist McGill Manufacturing, Monticello, Indiana

1993-1995

Planned and directed the metallurgical laboratory and assisted heat treat

department with daily operations.

. Cut supplier quality problems 50% by working with supplier

engineers to optimize the process control.

. Solved a mysterious, decade-long bearing roller nick problem by

observing, theorizing, verifying and persuading department

heads who had long been convinced that the problem was in the

other departments.

. Reduced heat treatment failures by 30% through proactive

process control and trouble shooting techniques. Created a

database system to replace the paper filing system for trend

analysis.

Zhejiang Metallurgical Institute 1989-1990

Engineering Consultant Hangzhou, China

. Helped start-up of a steel-casting valve plant. Provided

support on a wide range of issues, including plant layout,

equipment acquisitions, shop practices, quality control and

sales support.

. Promoted sales of Institute's metallurgical products.

Hangzhou Heavy Machinery Company 1982-1986

The main products of the company were excavators for mining and

construction.

Metallurgical Engineer Hangzhou, China

New product development and operation responsibilities for melting and

casting shop.

. Won outstanding product award in government funded project for

novel excavator teeth, extending life over 40%.

. Managed melting shop daily technical and quality issues.

EDUCATION:

Darden Graduate School of Business, University of Virginia

Timken Edge Training, December 2008

The Timken Company

Lean Six-Sigma Training, July 2007

University of Chicago Chicago, Illinois

MBA June, 2005

Rose-Hulman Institute of Technology Terre Haute, Indiana

MS Mechanical Engineering May, 1993

Zhejiang University Hangzhou, China

MS Materials Science and Engineering August 1989

BS Materials Science and Engineering August 1982

LANGUAGE SKILLS:

English: fluent

Chinese Mandarin: fluent



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