Customer Service Sales

Debra L. Paolo-Hohman, R.Ph

Health Care Operations Management 2081 Abbotsford Green Drive

Administration Liaison / Relationship Powell, OH 43065

Builder 614-***-**** . Cell 614-***-****

Staff Recruitment & Training abl85a@r.postjobfree.com

HEALTH CARE OPERATIONS, MANAGEMENT, MANAGED CARE, & SALES

Clinical management professional...seeking management opportunity within

health care environment. Successfully and effectively transitioned pharmacy

career to business executive. Creative, visionary business leader,

operations and general management expertise. Combine cross-functional

experience in strategic planning, business development, sales, operations

management, and technology implementation - transitioning upscale

facilities into top-flight organizations - gained by shoulder-to-shoulder

association with noted health care professionals. Knowledge in critical

analysis of health care delivery and standards. Aptitude to review,

summarize, and interpret clinical records, research literature, and

identify appropriate procedures. Career qualifications at a glance, not

limited to:

General & Operations Management / Image Development . Operations, Policy &

Services Assessment ? Major Account Sales . Regulatory Compliance ? Budget

/ P&L . Electronic Drug Information Access Initiation . Long-Term Care

Administrator Liaison . Patient-Safe Transfer Best Practice . JCAHO/ACHC

Accreditation . Business Plan Author & Implementation . Contract

Negotiation . Audit . Quality Program Development . Committee Chair / Task

Force . Board of Directors Presentation

PROFESSIONAL EXPERIENCE

UNIVERSITY OPTIONCARE . Columbus, OH

2007 to Present

(Home Infusion & Home Health . Walgreens & Ohio State University Medical

Center Affiliate . 72 Employees . 36 Locations Nationwide)

General Manager

Provide clinical management for $20MM, 24-hour, on-call and delivery

infusion services; i.e., pharmacy, safety review, and clinical

therapies; e.g., antibiotics, antivirals, biologicals, blood-related

products, chemotherapy, factor concentrates, immune globulin,

inotropic agents, nutritional therapy (TPN, enteral), and pain

management with hospital discharge planners, physicians' offices, and

managed care facilities; e.g., Ohio State Medical Center, Mount Carmel

Hospitals, Walgreens Corporate, and Anthem Health Insurance. Recruit and

train staff; e.g., pharmacists, nurses, physical therapists, sales,

clinical liaisons, pharmacy technicians, purchasing agent, clerical

personnel, warehouse and drivers, intake and reimbursement staffs.

. Monitor lab testing; and, coordinate nursing care visits.

. Develop, implement, analyze, and oversee budget; manage A/R,

A/P, and credit collections.

. Ensure local and federal regulation compliance.

. Spearhead and implement performance and quality programs.

. Prepare and present quarterly, total portfolio for board meetings;

present quarterly to OSU Collaborative Council.

. Wrote and implemented business plan; i.e., develop and manage

marketing and sales plans.

. Expanded into Northeast territory of Ohio previously untapped.

. Recognized as first General Manager to turn joint venture into

successfully profitable operating branch; i.e., achieved

positive operating income within first three months of tenure.

. Increased referrals in Ohio State University (OSU) Medical

center from 30% to 86%.

. Reduced operating costs by $10M per month; i.e., relocated facility to

lower rent; reallocated non-profitable RT/DME business - resulting in

$20M monthly savings.

. Sold Mount Carmel out-patient system - adding $5M revenue to

annual sales.

. Successfully negotiated OSU employee healthcare contract, Mount Carmel

contract, Medical Center of Newark TPN and Chemo contract, 100 nursing

agency contracts, preferred provider agreement contracts, and pass-

through billing contracts.

. Selected to speak on out-patient therapy by Cubist

Pharmaceuticals.

. Participated in merger / acquisition of Curascript infusion

pharmacy.

. Converted nursing computer program to Web-based - achieving

national access.

. Achieved 95% patient satisfaction on corporate surveys.

. Developed strategic alliance with major hospital systems within

OSU and Mt. Carmel.

. Created and implemented employee incentive program; presented

customer service training skills and QBQ skills to employees;

developed and trained three current employees into new managers.

. Educate pharmacy students; i.e., serve as preceptor; teach

infusion class at OSU School of Pharmacy.

. Formulated and instituted numerous quality and

productivity policies / procedures.

Debra L. Paolo-Hohman, R.Ph -

Page Two -

. Successfully completed SPIN Sales Training Program; implement

with current sales staff.

. Serve as Policy and Recognition Committee Development and

Chair; Task Force, Collaborative Council, and Discharge Hand-

Off, and Quality Outcome Committees.

OMNICARE . Lewis Center, OH

2004 to 2007

(Long-Term Care Facility, Oral & IV Pharmacy Medications Provider . 55

Employees)

Executive Director

Directed pharmacy operations for $12MM branch; i.e., P&L, hiring,

payroll, schedules, budget, and expenses. Maintained relationships with

administrators and directors of nurses of all long-term care facilities.

Facilitated between Cleveland hub and Columbus spoke model. Managed

pharmacists, nurses, sales, pharmacy techs, and clerical staff.

. Reduced operational costs by $10M per month within first

year.

. Worked within SOX parameters; developed procedures to prepare

for JCAHO accreditation.

. Implemented service plan of action -increased customer

satisfaction.

. Ohio State University preceptor.

. Chosen as Executive Director as part of acquisition of

NeighborCare Pharmacy.

TARGET . Columbus, OH 2003 to 2004

PRN Staff Pharmacist

EXECUTIVE SUPPLY RESOURCES . Columbus, OH

1996 to 2004

(Office Supplies, Furniture . 15 Employees

General Manager / Principal

Managed daily operations; i.e., accounting, HR, payroll and

marketing.

. Headed major technical conversion project; i.e., QuickBooks

accounting into DDMS office program.

. Reduced costs by $5M monthly.

MEDCO . Columbus, OH

1987 to 1998

($8B, Benefit Management Pharmacy)

Customer Service Pharmacist Supervisor / Trainer

Provided extensive knowledge of managed care contracts and insurance.

Dispensed information to patients, and customer service

representatives. Trained all new pharmacists.

. Developed and chaired Recognition Committee; and, developed

quality program.

. Instituted electronic drug information access.

. Wrote and implemented multiple standard operating procedures

(SOPs).

. Recognized performance awards; e.g., Perfect Attendance Awards,

Employee-of-The-Month, Service Star Winner, Best Trainer

Award, Call Volume Awards, "If -I -Were President" Award, and Chosen to

represent Medco in Merck World publication.

THRIFT DRUG COMPANY . Pittsburgh, PA 1982

to 1987

Store Manager / Pharmacist

EDUCATION

West Virginia University, Morgantown, WV - B.S .in Pharmacy, 1983

National Pharmacy Award for American Association of Colleges of Pharmacy .

National UpJohn Achievement Award

LICENSES

State of Ohio Licensed Pharmacist, 1987 to Present . State of Pennsylvania

Licensed Pharmacist, 1983 to 1987

PROFESSIONAL DEVELOPMENT

Spin Selling Program . Management Development Program

PROFESSIONAL & BUSINESS MEMBERSHIPS

OPA Ohio Pharmacists Association . NHIA National Home Infusion Association

COMPUTER SKILLS

Optioncare Menu-Based Software . Micromedix . PYXIS . Microsoft Excel,

Word, Windows . MAC

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