High School Manager

Cecelia M. Sigman

Personal

Mail : * Oak Plaza, Suite 203, Asheville, NC 28801-3039

Home : ** ******** ******* ****, *********, NC 28803

Phone : Home: 298-9391 (Area Code: 828)

Email : abl84t@r.postjobfree.com

Family : Husband: Lloyd M. Sigman (married 1972)

Children: Ashley Sigman Collier (born 1975)

Russell Curtis Sigman (born 1977)

Laurel Sigman Lynch (born 1979)

Education

1960 : Diploma, Chapman High School, Apalachicola, Florida

1964 : Bachelor of Science Degree in Vocational Home Economics,

Florida State

University

Employment

1966-1975 Vocational Home Economics Teacher

1964-1966 Cocoa Beach High School, Cocoa Beach Florida

1966-1967 Eielson AFB Middle School, Eielson AFB, Alaska

1967-1968 Pahokee High School, Pahokee, Florida

1968-1972 Niceville High School, Niceville, Florida

1973-1975 Romulus Junior High School, Romulus, Michigan

All job changes due to voluntary relocation

1980-2009 Memorial Mission Hospital, Food and Nutrition Department

1980-1989 Supervisor, Retail Services, Memorial Campus

Responsible for cafeteria, catering and 20 employees

1989-1996 Manager, Patient Services, Memorial Campus

Responsible for patient trayline, dish room, diet

office, hostess program and 25 employees

1996-2003 Manager, Retail Services, Memorial Campus

Responsible for cafeteria, vending, and 25 employees

2003-2009 Site Manager, St Joseph's Campus

Responsible for all operations including production,

patient services, retail services, and 50 employees

All job changes due to promotion

October 31, 2009: Position eliminated due to hospital

contracting with Morrison's

for department management

Mission Hospital Committees and Awards

. Hospital Safety Committee (five years)

. Safety trainer for Nutrition Services (four years)

. Nursing/Food and Nutrition Committee - team leader

. Grievance Committee (two years)

. Excellence in Action Award (three times)

. Personal Touch Task Force - original instructor for hospital personnel

. Safety Education Committee - developed safety education instruction for

all hospital personnel

Mission Leadership Development Seminars (last three years)

. Employee Opinion Survey Action Planning

. Leading in the Employee Free Choice Act (EFCA) Era

. Getting the Most From Your Patient Satisfaction Scores

. Recruitment and Retention of Minority Employees

. Transformational Leadership

. Employee Engagement

. Diversity Teleconference Series

Selected Accomplishments (last 10 years)

. Developed a comprehensive training program and manual for supervisors.

Personally trained three new supervisors for three weeks in summer 2009.

. Worked with Facility Services to renovate current storeroom to add more

square foot storage space/better organization/remove any hallway storage

of groceries and patient carts.

. Conducted all department orientation of all new staff on St. Joseph's

campus. Developed material/content.

. Developed and implemented new floor stock procedures with Nursing Units

on the St. Joseph's campus. Inserviced nursing and nutrition staff.

Resulted in improved operation, better efficiency and less overtime than

previous method.

. Developed Interview Guide for all positions (currently using).

. Updated all training guides for all positions in past two years.

. Helped develop annual/monthly mandatory nutrition service education for

all staff. Developed material/content/tracking attendance. Personally

conducted all training of 50 staff members annually.

. Updated cash handling procedures for improved accuracy/accountability.

. Helped develop/update cafeteria menus for improved customer

satisfaction.

. Filled in as needed for absent supervisors and employees, and still

timely completed all assigned tasks.

. Helped implement the new cash register system currently in use in the

cafeterias. Inputted information into system to organize before going

"live" for best efficiency and ease of use.

. Developed criteria oriented job descriptions for food service

assistants, hostess personnel, diet clerks and patient service

supervisors.

. Helped revise, develop and improve patient menus. Involved major

changes, printing of menus, development of spreadsheets and diagrams for

food placement on trayline and conducted inservicing of personnel.

. Worked with Asheville-Buncombe Community College program for the re-

training of individuals in the work force. Set up two week training

course with Nutrition Services. Have had over 20 people train in our

department.

. Developed and implemented new COLD BULK service on patient trayline.

Saved labor in production area; improved temperature controls; improved

patient satisfaction. Featured in "Quality in Action" (ARAMARK National

Newsletter).

. Reduced patient trayline from two hot steamtables to one. Designed new

five well steamtable built especially for our needs. Researched

equipment, involved trayline personnel in decisions/suggestions.

Developed steamtable diagrams for menu cycle. Resulted in decrease in

one FTE, improved efficiency of operation.

. Responsible for outside food service to Mountain Gericare providing

lunches for 30-35 customers. Developed menu and procedures for

transportation, inserviced personnel.

. Instrumental in the purchase of the pot wash machine. Researched

equipment, visited sites with machine in use taking along pot washer and

supervisor. Resulted in higher employee morale of people working this

position and improved efficiency.

. Worked with Human Resources and Asheville Vocational program to hire

students to work part time on our P.M. trayline as school credit.

. Worked with Handiskills in Asheville for possible employment of

individuals.

. Attended several Nursing Supervisor/Unit Secretary Retreats to address

food service issues. Made and showed video of nutrition services

procedures from time of patient food request from nursing through the

production of trays.

. Helped conduct tours of nursing personnel of patient food requests from

time of order to actual production of trays.

My Job at Mission Hospital

My job at Mission Hospial was to help my department director to do

his job - feeding the patients, staff and visitors with quality, cost

effective products. Serving thousands of meals every day, with no two

alike due to patient medical restrictions and staff's taste for variety,

was difficult. On a hospital's limited budget, it was truly a challenge -

a challenge I willingly accepted.

Meeting that challenge took a great team. I was a proud member of

that team. Sometimes I was the leader, sometimes a follower, always a

helper. I was loyal to my superiors, peers, and subordinates, because we

needed each other to got the job done. My communication skills,

dependability and constant attitude of cooperation get my people to work

with each other, and others in the hospital to work with us. After all,

the way I saw it, we all had the same job.

Seeing that big picture, and also the individual and ever changing

details that comprise it, are visions I have developed over the years of

doing and caring. I looked for opportunities for improvement, then worked

for the best method to improve. I cared deeply about my job. That is why

I gave Mission my best for 29 years. I welcome the opportunity to continue

giving my best to a new employer.

References

Wil Bowler : 299-9329 Regina Humphries:

277-3522

Amy King : 667-3813 Lois Jones(personal): 298-

3189

Conclusion

I want to continue working. I believe I have consistently proven

myself to be extremely dependable, loyal, caring, committed, capable and

productive. I would like to be hired for the position I have applied for.

I hope you will agree that I have earned your serious consideration.

Thank you.

__________________________________

Cecelia M. Sigman

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