Sales Customer Service

CLIFFORD J. D'AMICO

Dunedin, FL ? abl84b@r.postjobfree.com ? 727-***-****

SENIOR Executive

TEAM BUILDING ? NEW BUSINESS DEVELOPMENT

Consistently recognized for successfully developing and implementing

profitable sales and marketing programs ensuring increases in company

value.

Detail oriented leader thriving on and accepting the next difficult

challenge. Adept at transforming strategic objectives into viable business

solutions.

Outstanding communicator skilled at hiring and motivating team members to

deliver success to the team and the organization. Leads by example with the

highest level of integrity. Active in fundraising and the community.

Responsible for all hiring decisions and promotion decisions. Conducted all

new hire interviews.

Aggressive, sales oriented, able negotiator successfully presenting

proposals and initiatives to decision makers to achieve buy-in.

Sales Management Sales Team Building Sales Team

Motivation

Start-Up Operations Sales Team Review

Stakeholder/Client Presentations

Account Management Sales Team Performance Strategic Business

Planning

Referrals/Prospecting Territory Development Profit

& Loss Responsibility

PROFESSIONAL EXPERIENCE

Damico Business Solutions (President), Tampa, FL(Nov 2009-Present).

Started my own business as an energy consultant. I work with businesses in

deregulated states to reduce their pricing for electric and natural gas by

working with multiple energy suppliers in these states. Cold calling,

business to business sales and a "hunter" mentality.

Enterprise Rent A Car

1992 to 2009

The largest rental car company in North America. Services include car

rentals, car sales, fleet services and international operations.

REGIONAL SALES Manager, Tampa FL. (2004 to 2009)

Promoted with full responsibility for sales, business development, P&L,

hiring, fuel, automobiles, entertainment, debt recovery and customer

satisfaction. Directed 5 Area Managers, 17 Branch Managers and 20 Assistant

Managers.

Accountable for profitability, customer satisfaction rating, account growth

and market share growth. Tasked to bring in new customers, maintain current

accounts, and develop and retain employees.

. Drove $23M annual revenue with profits of $6M.

Successful sales, new business, and performance results:

Achieved largest Revenue Growth. Intensively trained all Managers and

Assistant Managers in the territory. Held training seminars and tracked

results holding employees accountable for performance.

. Increased revenue by 5.2% compared to the Company average of .92%.

Achieved the highest profits. Drove revenue growth and implemented cost

controls.

. Earned $150/unit in profit compared to the Company at $85/unit.

. Increased profits from $78/unit to $150/unit.

Earned the highest Customer Service Ranking. Implemented training and

accountability. Put together a written plan that was to be followed in

every location. Visited branch's to ensure compliance. Held managers

accountable.

. Successful customer service plan was adopted by the entire Group.

. Never finished less than 80% with Company average of 77%.

Drove Account Growth and Retention. Sold and grew the largest accounts

currently serviced by Enterprise including the majority of dealerships in

Hillsborough and Pinellas County, Jabil Circuit, Philadelphia Phillies, NY

Yankees, Toronto Blue Jays, Tech Data, Price Waterhouse Cooper, Raymond

James, MacDill Air Force Base. Allstate Insurance, Progressive, GEICO,

State Farm and Hartford Insurance.

. The largest increase in new business development with 9% growth

compared to the Company -2%.

Accomplished the highest Employee Retention. Accomplished by training

employees, rewarding employees and creating an exciting atmosphere.

. The highest retention of employees at 78%. Group and Company average

was 64%.

. Had the largest number of promotions in the Group.

. Ranked #2 overall out of 56 Regional Managers in the Southeast

AREA SALES MANAGER, Orlando, FL (1997 to 2004)

Promoted with full responsibility for sales, business development, P&L,

hiring, fuel, automobiles, entertainment, debt recovery and customer

satisfaction. Directed staff of 40 including 4 Branch Managers, and 6

Assistant Managers.

Successful sales, new business, and performance results:

. Drove $10M in revenue and $2.5M in annual profits.

. Achieved the highest profit. $105/unit the first time ever surpassing

$100/unit.

. Achieved Customer Satisfaction. 81% Customer Satisfaction compared to

the Company average of 77%.

. Employee Retention. Employee retention was 76% compared to the Company

63%. 5 Managers promoted to Area Manager.

. Achieved the highest Account Growth. The hiring GM from Tampa made a

surprise visit in Oct 2004. Accompanied to all in the Area. Impressed

with relationships with Owners and GM's. Offered immediate promotion.

. Drove 18% Account Growth compared to the Company 4%.

. Ranked #1 overall in the Southeast out of over 100 Area Managers

Branch Manager, Orlando, FL (1994 to

1997)

Hired to manage multiple local branches. Responsibilities included opening

and closing procedures, balancing the cash box, approving timesheets for

staff and accounting for inventory. Managed the new hire processes,

performance, discipline, training and development.

. Developed and implemented strategic marketing plans to consistently

increase revenues and drive market share. Earned promotion.

EDUCATION

Bachelor of Arts, Business, Denison University

PROFESSIONAL AFFILIATIONS

Member of the Tampa Bay Hotel Association

Former member of the Orlando Chamber Of Commerce

Former member of the West Orange Chamber of Commerce

COMMUNITY SERVICE

Member, Downtown Economic Development Council

Member, Board of the Pinellas County Urban League

Fundraising, Pediatric Cancer Board

Fundraising, Friends and Family of the Military, MacDill Air Force Base

Contact this candidate